Salesforce Administrator/Developer04/2014 to 08/2017Angie's ListIndianapolis, IN
Responsible for Salesforce.com inquires regarding issue resolution from all parts of the Sales and Product Marketing organization.
Customized SalesForce layout & functions to best suit employer's needs.
Worked in a constantly ever changing environment in which clients wishes could change anytime.
Overall optimized workflow, and increased both comprehensibility and potential of clients to utilize SalesForce to the fullest extent.
Effectively deleted millions of Task records that Salesforce Support couldn't accomplish saving the Company thousands of dollars in data storage.
Manages change requests by filtering out wants vs.
needs based on business resources available and business priorities for Enterprise Org that consists of 1500+ Users.
Implemented Flosum to establish our Change Management Process and adhere to SOX Compliance.
Analyzed and completed data manipulation through Data Loader and Workbench Tools for importing/updating/deleting records in multiple Salesforce.com Instances.
Salesforce Admin Support02/2011 to 03/2014Stream - Outsourced Support for SalesforceWatertown, NY
Monitored various support activities according to SLA Adherence.
Built custom fields, workflows, and validation rules on Salesforce.com objects
Set up new users by configuring custom profiles, permission sets, and object settings
Built, tested, and customized automated approval processes in conjuction with end users
Used Apex Data Loader to migrate data such as accounts, campaigns, cases and leads.
Imported Knowledge Based Articles in bulk using the data loader.
201 Salesforce Administrator Certified
311 Salesforce Advanced Administrator Certified
401 Salesforce Developer Certified
Platform App Developer Certified
Business Administration, Change Management Processes,Product Marketing, SOX Compliance, SLA, Validation Rules, Workbench, Knowledge Base Articles
Education and Training
Bachelor of IT2011SUNY CantonCanton, NYGradutated with honors, minored in Business Administration. My speciality was in Web Based Appilications.
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Companies Worked For:
Stream - Outsourced Support for Salesforce
Job Titles Held:
Salesforce Admin Support
Bachelor of IT 2011
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