(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Dynamic, motivated, and certified Salesforce Administrator Professional with strong analytical and business acumen offering hands-on experience with the Salesforce Platform. Strong understanding of Salesforce best practices and functionality with proven skills in providing support for organizations through the customization and configuration of the Salesforce platform. Proficient in managing the database and reporting, as well as providing training and support to users. Demonstrated passion for continued personal/professional development through active engagement in multiple Salesforce communities and groups.

  • Implementing security measures
  • Systems administration
  • Adaptability
  • Good listening skills
  • Excellent work ethic
  • Strategic planning
  • Key Performance Indicators
  • Business Administration
  • Business Development
  • Operations management
  • Relationship and Team Building
  • Complex Problem Solving
  • Employee Motivation and Performance
  • Analytical and Critical Thinker
  • Articulate Communication
  • Solution Innovation
  • Balanced Work Ethic
  • Project Oversight
  • Database development
Trailhead By Salesforce Remote, USA, Expected in 06/2021 Certified Salesforce Administrator : Salesforce Administrator - GPA :
Talent Stacker Salesforce Development Program Remote, Expected in Salesforce Certified Professional : Salesforce Administrator - GPA :

- Actively engage with other members to learn and understand the Salesforce platform and broad ecosystem.
- Participate in live workshops focusing on administrator and industry-specific topics to become a Salesforce expert.
- Organized and led Salesforce study programs to prepare for certification and exam prep.
- Apply newly learned skills to hands-on projects, including identifying the scope of the project, engineering solutions, and presenting the result to clients.

Amish Homeschool Traverse City, MI, Expected in 09/2017 High School Diploma : - GPA :
Work History
Plaid - Salesforce Consultant and Administrator
Salt Lake City, UT, 11/2021 - Current
  • Volunteer to help a cause I believe in
  • Managed and monitored users, OWD's, and permissions
  • Oversee development and maintenance of NPSP (Non Profit Success Package)
  • Create and manage Reports and Dashboards
  • Worked closely with internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
  • Duplicate management
Captech Richmond - Salesforce System Administrator
Philadelphia, PA, 09/2021 - Current

Work ticket and time management
Building Reports and Dashboards
Manage Salesforce support cases
Document help articles and my work for suture reference
Adapt validation rules
Debug and troubleshoot flows and process builders
Use data loads to temporarily fix data issues while they are being fixed
Manage user permissions
Manage objects, fields, and record types
Mentor and train new Salesforce support and QA
Researching and fixing broken implementations left by previous staff who left the company without documentation
Communicating user needs to the business and creating work items for those needs

Transdevna - Salesforce Administrator
Pomona, CA, 05/2021 - Current
  • Manage Salesforce security including roles, profiles, sharing rules, workflows, and groups.
  • Maintain and customize Sales Cloud and Service Cloud applications.
  • Build custom reports, dashboards, and workflows.
  • Manage operational requests and reporting including customer analysis and individual views, and troubleshoot issues.
  • Develop training materials and provide training and support to, end users.
  • Evaluate new releases of Salesforce to determine functional requirements and provide detailed information on how changes will apply to all affected departments/users.
Lifedesigns - Starter
Bloomington, MN, 12/2019 - 07/2021
  • Identify growth opportunities and effectively lead complex initiatives to drive results.
  • Manage customer relationships, inventory, and communications.
  • Monitored use of best practices at all levels and implemented corrective actions to bring employees into compliance.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Spearheaded product line diversification to achieve a 50% increase in revenue and penetrate wider markets every year.
  • Maintained effective staff and resource utilization rates to balance financial and operational obligations. - Virtual Office Assistant
City, STATE, 12/2019 - 12/2020
  • Inbox management and organization.
  • Helping prepare research briefs and time/location logistics for meetings and pitches.
  • Writing and editing correspondence.
  • Proofreading and editing documents.
  • Researching, making recommended solutions as needed.
  • Providing general administrative support.
Bushong - Team Manager
City, STATE, 03/2019 - 09/2019
  • Supervised a team of 10 workers and managed the timesheets for all of them.
  • Strategically implemented a job systemizing and crew training that has since become a structure in which the organization operates to the extent that they drop the manager position after my exit.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
  • Implemented new processes to streamline workflow within team, averaging 1 hours of additional productivity per worker per day.
Freelance - Other Work History Includes
, , 01/2015 - 11/2019

Sales Rep

Household Manager

Personal Assistant

Trail Crew - Grand Teton National Park

Organic Market Gardener


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Resume Overview

School Attended

  • Trailhead By Salesforce
  • Talent Stacker Salesforce Development Program
  • Amish Homeschool

Job Titles Held:

  • Salesforce Consultant and Administrator
  • Salesforce System Administrator
  • Salesforce Administrator
  • Starter
  • Virtual Office Assistant
  • Team Manager
  • Other Work History Includes


  • Certified Salesforce Administrator
  • Salesforce Certified Professional
  • High School Diploma

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