Salesforce Administrator resume example

Work ticket and time management
Building Reports and Dashboards
Manage Salesforce support cases
Document help articles and my work for suture reference
Adapt validation rules
Debug and troubleshoot flows and process builders
Use data loads to temporarily fix data issues while they are being fixed
Manage user permissions
Manage objects, fields, and record types
Mentor and train new Salesforce support and QA
Researching and fixing broken implementations left by previous staff who left the company without documentation
Communicating user needs to the business and creating work items for those needs

• Manage Salesforce security including roles, profiles, sharing rules, workflows, and groups.
• Maintain and customize Sales Cloud and Service Cloud applications.
• Build custom reports, dashboards, and workflows.
• Manage operational requests and reporting including customer analysis and individual views, and troubleshoot issues.
• Develop training materials and provide training and support to, end users.
• Evaluate new releases of Salesforce to determine functional requirements and provide detailed information on how changes will apply to all affected departments/users.

• Identify growth opportunities and effectively lead complex initiatives to drive results.
• Manage customer relationships, inventory, and communications.
• Monitored use of best practices at all levels and implemented corrective actions to bring employees into compliance.
• Built productive relationships with industry partners and competitors to support strategic business objectives.
• Spearheaded product line diversification to achieve a 50% increase in revenue and penetrate wider markets every year.
• Maintained effective staff and resource utilization rates to balance financial and operational obligations.

• Inbox management and organization.
• Helping prepare research briefs and time/location logistics for meetings and pitches.
• Writing and editing correspondence.
• Proofreading and editing documents.
• Researching, making recommended solutions as needed.
• Providing general administrative support.

• Supervised a team of 10 workers and managed the timesheets for all of them.
• Strategically implemented a job systemizing and crew training that has since become a structure in which the organization operates to the extent that they drop the manager position after my exit.
• Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
• Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
• Implemented new processes to streamline workflow within team, averaging 1 hours of additional productivity per worker per day.

Sales Rep

Household Manager

Personal Assistant

Trail Crew - Grand Teton National Park

Organic Market Gardener

Seamstress