Salesforce Administrator/Analyst with more than eight years experience working as an administrator within the platform. Designed and deployed SFDC at Banker's Dashboard as well as overhauled and redesigned SFDC instance at AloStar to better suit organizational needs and increase usage and adoption. Successfully led all aspects of business operations through use of Salesforce CRM management tool with a focus on driving revenue, sales and marketing. Extensive reporting and analysis performed with emphasis on data visualization.
Responsible for overseeing and managing Salesforce including extensive detailed report building, analysis, data visualization, dashboards as well as tracking sales pipeline and providing reporting and analytics for use in day-to-day operations of organization. Implement SFDC best practices and improve overall adoption and usage of the platform. Serve as liaison with marketing department to deploy and track all marketing programs while providing reporting and analytics to determine success of individual programs and efforts.
Oversaw all office/operations support for organization including management of staff, team training and development. Provided direct support to CEO including planning, reporting, customer service, budgeting, process development and trouble shooting. Helped design program to connect marketing and revenue along with tracking and implementation of all marketing efforts.
Served as Salesforce Administrator and Office Manager as well as performed all office management tasks and duties including supervision of a staff of twelve employees. Provided high level support including overseeing on-boarding process and coordinating all activities. Utilized independent judgment to plan, prioritize, and organize diversified workload to meet deadlines in fast-paced environment with continually changing priorities.
Completed Mercer's Business Analytics Masters Program which focuses on understanding the performance of an organization through data and statistical methods and developing a deep understanding of big data, including statistical modeling, data management, visualization, information security, optimization, online analytical processing (OLAP), and fact-based management to drive decision-making. Hands-on projects using both SPSS and R throughout the program as well as some experience with Tableau.
Honors: Phi Kappa Phi, Beta Gamma Sigma
Honors: Magna Cum Laude, Phi Kappa Phi
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