14+ Years of core IT experience in a variety of roles ranging from Administrator,Application Architect , with a strong emphasis on Sales Force.com.
A good communicator ; with the experience of having successfully delivered SalesForce.com projects all of which involved customization.
Technical expertise includes analysis, design, development, testing and implementation of SFDC cloud
Excellent project execution skills with 100% Say/Do with effective managing, planning and collaboration with teams.
Excellent Communication, negotiation, Analytical, Interpersonal, skills with win-win attitude
- ServicaMax Certified Administrator
- Salesforce.com Certified Developer
- Certified ScrumMaster
- Certified Six Sigma Green Belt
- Agile Methodologies
|Skills||Experience||Total Years||Last Used|
|Salesforce Administrator and Release Management||Salesforce Administrator and Release Management||6|
|Visual basic||Senior Developer||3||2006|
•Responsible for Salesforce.com Design & Architecture resulting in over 750 requirements.
•SFDC Release Management - led the planning, design, and execution for the salesforce.com production releases resulting in a 125% increase in release from the prior year. Reduced release execution time by 60% and deployment defects by 35% incorporating new tools.
•SFDC Source Code Management - Reduced complexity of managing release metadata & code by consolidating 3 distributed repositories into a single, central source code management process. Utilizing GIT & OpenGE to provide version management, visibility to the code changes, and release roll back capability at zero cost.
•SFDC Collaboration - Led the design of cross business projects to enable visibility & opportunity association across 100% of GE SFDC organizations utilizing the Corporate Commercial Data Warehouse.
•SFDC Simplification - created and championed a strategy for the architecture team to continually focus 10% of their time on reducing technical debt and system complexity by reducing fields, configuration items and custom code.
Core Responsibilities :
Manage users, data, and security
Maintain and customize Sales Cloud and Service Cloud applications
Build reports, dashboards, and workflow
Leverage the advanced administration capabilities of Salesforce
Optimize and extend Sales Cloud and Service Cloud applications
Design advanced reports, dashboards, and business process automation
Manages security, users, roles, profiles, groups, queues, sharing rules and other setup options
Defines, communicates, and manages a Change Management (release) process to develop and implement
Provides technical support, training and backup for the Field Sales force
Extends third-party product and platform integrations and their dependencies on Salesforce.com
Provides the management team with activity dashboards as needed applications and the user interface using Salesforce.com programming languages
•Drive strategic direction and execution of Integrations, Mobile, Security, and Technical setups for the Commercial team at GE Energy, a global company with over $40 BN in annual revenue and over 100,000 employees.
•Lead the delayering of GE Energy and the split of a single Salesforce.com environment into 3 distinct salesforce.com environments
•Led the transition from Siebel CRM to Salesforce.com CRM for GE Energy (Oil & Gas, Power & Water, Energy Management), helped guide the decision for a single org for the business.
•Led the architecture for integrations, salesforce.com security, disaster recovery, cost management and financial planning for over 25 business units within Energy
•GEPC Current Project: Dispute Management: Flexibility to create complaints without Invoices,
•Ability to calculate impact on disputes and automatic process of Credit Memo/Return Order creation are included in the current release.
•C&I Projects Requirement: GE Sales Engineers (SE) needs to demonstrate the GE products to its customer or distributors, they usually take bunch of buy logs or catalogs or manuals, which is an inconvenient thing. Also they need to enter the orders made by customers manually in the system.
•Automation: To overcome this we have designed a configuration tool, which has all information about the product and guides the user to select the required product and then order instantly.
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