Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

14+ Years of core IT experience in a variety of roles ranging from Administrator,Application Architect , with a strong emphasis on Sales

A good communicator ; with the experience of having successfully delivered projects all of which involved customization.

Technical expertise includes analysis, design, development, testing and implementation of SFDC cloud

Excellent project execution skills with 100% Say/Do with effective managing, planning and collaboration with teams.

Excellent Communication, negotiation, Analytical, Interpersonal, skills with win-win attitude


- ServicaMax Certified Administrator

- Certified Developer

- Certified ScrumMaster

- Certified Six Sigma Green Belt

- Agile Methodologies

Core Qualifications
  • SFDC 4.1 (Developer) Certification
  • SFDC 2.1 (Administrator ) Certification
  • Big Machines
  • ServiceMax
  • Apttus
Professional Experience
05/2010 to 2016 Salesforce Administrator Captech Richmond | Richmond, VA,

•Responsible for Design & Architecture resulting in over 750 requirements.

•SFDC Release Management - led the planning, design, and execution for the production releases resulting in a 125% increase in release from the prior year. Reduced release execution time by 60% and deployment defects by 35% incorporating new tools.

•SFDC Source Code Management - Reduced complexity of managing release metadata & code by consolidating 3 distributed repositories into a single, central source code management process. Utilizing GIT & OpenGE to provide version management, visibility to the code changes, and release roll back capability at zero cost.

•SFDC Collaboration - Led the design of cross business projects to enable visibility & opportunity association across 100% of GE SFDC organizations utilizing the Corporate Commercial Data Warehouse.

•SFDC Simplification - created and championed a strategy for the architecture team to continually focus 10% of their time on reducing technical debt and system complexity by reducing fields, configuration items and custom code.

Core Responsibilities :

Manage users, data, and security

Maintain and customize Sales Cloud and Service Cloud applications

Build reports, dashboards, and workflow

Leverage the advanced administration capabilities of Salesforce

Optimize and extend Sales Cloud and Service Cloud applications

Design advanced reports, dashboards, and business process automation

Manages security, users, roles, profiles, groups, queues, sharing rules and other setup options

Defines, communicates, and manages a Change Management (release) process to develop and implement

Provides technical support, training and backup for the Field Sales force

Extends third-party product and platform integrations and their dependencies on

Provides the management team with activity dashboards as needed applications and the user interface using programming languages

04/2009 to 05/2010 Siebel To Salesforce Migration Lead Colliers International | Minnesota, GA,

•Drive strategic direction and execution of Integrations, Mobile, Security, and Technical setups for the Commercial team at GE Energy, a global company with over $40 BN in annual revenue and over 100,000 employees.

•Lead the delayering of GE Energy and the split of a single environment into 3 distinct environments

11/2008 to 04/2009 Siebel Operations Lead Milliman | Tampa, FL,

•Led the transition from Siebel CRM to CRM for GE Energy (Oil & Gas, Power & Water, Energy Management), helped guide the decision for a single org for the business.

•Led the architecture for integrations, security, disaster recovery, cost management and financial planning for over 25 business units within Energy

02/2006 to 11/2008 VB to Siebel Integration Perficient | Milwaukee, WI,

•GEPC Current Project: Dispute Management: Flexibility to create complaints without Invoices,

•Ability to calculate impact on disputes and automatic process of Credit Memo/Return Order creation are included in the current release.

•C&I Projects Requirement: GE Sales Engineers (SE) needs to demonstrate the GE products to its customer or distributors, they usually take bunch of buy logs or catalogs or manuals, which is an inconvenient thing. Also they need to enter the orders made by customers manually in the system.

•Automation: To overcome this we have designed a configuration tool, which has all information about the product and guides the user to select the required product and then order instantly.

09/2004 to 02/2006 Associate Colliers International | Nashville, TN,

VB Developer

06/2004 to 09/2004 Consultant GE Appliance & Lighting (Rann Vision PVT. LTD ) | City, STATE,

VB Developer

03/2003 to 05/2004 Technical Consultant Skoruz Technologies (P) LTD. | City, STATE,

VB Developer

07/2002 to 02/2003 Associate Standard Chartered Bank (Scope International ) | City, STATE,


Expected in 2013 Bachelor of Arts | Business Administration San Francisco State University, San Francisco, CA GPA:

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