Salesforce Administrator February 2017 to July 2018TRANSUNION － Charlotte
Responsible for enhancements and support for 8 Salesforce instances and to Service Maximum applications with total user base of over a million Working with business to gather requirements for monthly SFDC enhancement requests and preparing BRD and FRD documents Providing technical solutions for the business requirements Estimating time and efforts for the Enhancements Working on scheduling of development work based on availability/skill level of the team members and monitoring the progress until its deployment in production Involved in Code review, Test results review and documentation Involved in UAT and helped business users to test the solution before implementation Managing weekly production deployments.
Supporting and upgrading various applications installed on Salesforce including Conga Merge, Cloud Extend etc.
Performing multiple administrative activities like annual performance review of the team, hiring of new team members, report generation of client management etc.
Salesforce Administrator June 2015 to December 2017FREDDIE MAC
Performed various Salesforce administrative and production-support tasks for an internal user base of approximately 1200 users, performing the following duties primarily in the Salesforce Classic but also recently in the Salesforce Lightning Experience UI Configured custom and standard objects, record types, fields, validation rules, workflow rules, business processes, declarative flows, approval processes, assignment rules, entitlement rules; created and maintained reports and dashboards; created HTML email templates Performed release management of metadata and Apex code to Sandbox and Production orgs from Gitlab using the Force.com Migration Tool, Ant, Jenkins, and Git in the context of an Agile sprint methodology Performed maintenance for Apex triggers and Visualforce pages; executed scripts and test classes in preparation for deployments; wrote scripts in Bash and Groovy to automate Jenkins builds Used Apex Data Loader in conjunction with Excel to do mass data transformations, de-duplications, and cleanup Performed business analysis and requirements gathering to support a migration of one Salesforce company org to another Managed User access, roles, profiles, permission sets, and sharing settings Managed Sandbox orgs (Full Copy, Developer Pro and Developer) and performed Sandbox refresh activities Installed and configured App Exchange apps Handled general Production Support issues such as requests for new accounts, user issues due to insufficient training or permissions issues; performed ad-hoc training for new users.
Salesforce Business Analyst March 2014 to April 2015BANK OF AMERICA － Charlotte
Managed and chaired the twice-weekly change advisory board (CAB) for all in-house IT changes Created and maintained the Parature-based system for tracking all configuration requests (CRs) from submission through approval and completion Monitored work in progress during CR execution and communicated results to key stakeholders.
Produced reports and tracked metrics regarding change management for iSIGHT Partners (and later the iSIGHT division of FireEye) Conducted post-mortem reviews of changes with adverse outcomes to improve future outcomes Served as administrator for the Parature CRM systems serving the internal Service Desk and CMDB functions Worked with users to introduce enhancements and changes to the CRM system to improve the customer experience Served as business analyst in working with Salesforce Business Partners to migrate these functions from Parature to Salesforce.
Support Developer January 2011 to December 2013HEWLETT PACKARD HP
Supported and provided recommendations to the COO, CTO, VP of Sales, and VP of Services by tailoring Salesforce.com to meet agile business needs Recommended, designed and implemented a Marketing process in Salesforce to automate communications between Sales and Marketing, associate campaign influence to opportunities for ROI reporting, and to provide real time status on campaign members Migrated the Job Science Recruiting application to a new Vana HCM application which manages all HR Functionality.
Cleansed duplicate data and defined dupe blocking parameters to maintain data integrity Analyzed current processes and made recommendations for automated notifications to Sales Reps when maintenance renewals are due and when outstanding invoices need attention, standardized sales reps reports, installed and trained users in Cirrus Insight to track Sales appointments for call reports Implemented and maintain several SFDC packages including Vana HCM, Job Science, PSA and Revenue Recognition by FinancialForce, Vartopia, Xactly, Intacct, Concur force, Vertical Response, Conga Composer, and Dupe Blocker Provided demonstration on Application process flow to other team members Have taken up challenging tasks and completed it on time with productive output Worked along with QA team for integration testing Environment: MS SQL 2008 Enterprise Server, IIS 6.0,T-Sql,Export & Import Data, Integration Services (SSIS), reporting Services (SSIS).
Masters : Computer Information's systemNew England, NHComputer Information's system
A talented Salesforce Administrator Expert who has a proven track record of transforming businesses through the intelligent use of Salesforce technology. I am passionate about transforming any IT infrastructure that I use so that it becomes more efficient, scalable, and cost effective. At my current place of employment I work closely with management, key business contacts, and end-users to create and manage complex workflow rules, data validations, and approvals. Right now I would like to join a company that will take equally good care of both her and her career. Some Of The Skills And Credentials I Have To Offer Over 7 years of Proven expertise in IT industry includes over 3 years of Salesforce administration, CRM & configuration experience Hands on experience in writing code software according to published standards and design guidelines Expertise in Mobilizing business change by leveraging a Salesforce platform to enable fit-for-purpose scalable business solutions to meet the company's needs Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards Experience in deploying, developing and customizing Salesforce.com to meet ever changing needs Good understanding of basic sales and telemarketing tactics Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually
Force.com IDE, Force.com Explorer, Eclipse Plug-in, Outlook Express, Data Loader, Excel Connector, Chatter, Agile
SQL Server 2005/2008
SQL, PL/SQL, C, C++, Visualforce,
HTML, CSS, jQuery
Servers & Other Tools
Web logic, Websphere6, , MS Office Products (Word, Excel, PowerPoint)