Accomplished Service Representative focused on driving customer engagement and satisfaction by answering technical concerns and offering sound solutions. Expert salesperson with strong conflict resolution and time management abilities. Consistently friendly and professional when handling diverse customer needs. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise. Quality driven leader skilled at managing employee's performance, leveraging exceptional employee training, and development capabilities. Supports corporate strategy by developing team and individual goals, objectives, operational standards and expectations for safety, quality and productivity.
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- Collaborated with customers to create mutually rewarding and lucrative partnerships.
- Developed relationships with prospects to expand sales territory.
- Managed customer accounts to attain sales goals and distribution targets.
- Presented products and services to meet client business needs.
- Managed expenses and time to maximize productivity.
- Tracked calls, results and submitted reports.
- Developed solid connections with customers to promote products.
- Implemented sales techniques to grow territory.
- Attended local, regional and national trade shows for product development training as defined by territory needs.
- Helped customers find specific products, answered questions and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Identified customer needs to deliver relevant product solutions.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Created sales and revenue-generating opportunities in new markets to improve sales.
- Met with store managers to discuss product needs, accomplish sales goals, facilitate sales growth, and establish relationships.
- Maximized efficiency and time management by effectively planning and organizing routes within territory.
- Collaborated with store management to strengthen product exposure with optimal locations, shelf positions and signage.
- Exceeded sales goals by over 15% for 6 consecutive years.
- Created and implemented store displays and product demonstrations, promoting sales and growth.
- Developed customized sales techniques to successfully sell our products to new and existing clients.
- Established and serviced 30 stores in assigned territory.
- Arranged new merchandise with signage and appealing displays to encourage customer sales.
- Assisted customers by finding needed items and checking inventory for items at other locations.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Sold various products by explaining unique features and educating customers on proper application.
- Helped average of 50 customers per day by responding to questions and locating products.
- Retained product, promotional, service and company policy knowledge to serve as resource for both coworkers and customers.
- Reset store displays for special events and seasonal merchandise changes.
- Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
- Met with customers to provide comprehensive assistance with selecting merchandise, finding accessories and completing purchases.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Maintained well-stocked and organized sales floor and aisles with merchandise to drive sales.
- Hired, trained and managed staff of over 20 security officers.
- Developed and implemented training methods to promote improved officer performance.
- Oversaw highly effective security team and managed security staff schedules for all shifts, minimizing overtime costs and properly allocating resources.
- Trained new security officers on safety protocols and company standards.
- Improved employee security adherence through detailed presentations for up to 15 attendees.
- Developed procedures for emergency response and crisis management, physical security, information protection, incident management and investigations.
- Implemented new security protocols to prohibit trespassing and increase safety.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Recorded required data for incident reports and files quickly and accurately.
- Periodically reviewed existing policies and procedures and made recommendations to improve security.
- Conducted site reviews and security audits and made recommendations to warehouse management based on findings.
- Implemented video surveillance, motion detection and closed-circuit television systems to aid in monitoring premises.
- Demonstrated ability to think fast and remain calm under pressure.
- Real Estate License - 2021
References available upon request.
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Resume Overview
School Attended
- American InterContinental University
- Gold Coast School Of Real Estate
Job Titles Held:
- Territory Sales Representative
- Sales/Technical Service Representative
- Sales Associate
- Security Supervisor
Degrees
- Some College (No Degree)
- Certificate of Completion
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