Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Educated customers on use of banking website and mobile apps.
Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Identified sales opportunities and referred customers to branch partners in financial services.
07/2021 to 03/2022Lead Eye Wear ConsultantMarketsource | , ,
Reviewed prescriptions and patient information carefully to identify special needs.
Operated POS system terminal by inputting prescription information and processing payment with accuracy and attention to detail.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Handled and filed patient records with discretion to comply with HIPAA guidelines.
Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
Assisted with dilating patients or using eye medications when directed by optometrist.
Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
Instructed patients on contact lens insertion and removal and lens care guidelines.
Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
09/2018 to 02/2021Sales Team LeaderMillennium Health | , ,
Implemented new marketing initiatives to drive sales and improve overall performance.
Demonstrated product and answered questions for prospective customers.
Recruited, hired and trained team of 50 associates
Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Opened and closed store independently when needed and prepared nightly bank drop for manager.
Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Led and developed management team of 19
Trained team members in successful strategies to meet operational and sales targets.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
06/2016 to Sales LeadWalmart | , ,
Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
Built strong client relationships and provided high value-adding services, resulting in 24% company market share increase.
Accomplished sales goals and boosted revenue by $200,000 through product knowledge and customer relationship management.
Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Used POS system to process sales, returns, online orders and gift card activations.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Professional Summary
Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Experienced Customer Service professional bringing quality performance in related roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Education
Expected in 06/2021Associate of Business Administration | Business Administration And ManagementWake Technical Community College, Raleigh, NCGPA:
Expected in 06/2018HS Diploma | Rocky Mount High School, Rocky Mount, NCGPA:
Graduated with 3.0 GPA
Member of Journalism/Yearbook
Professional development completed in Microsoft
Elected Captain of Varsity Volleyball team '18
CPR Certified
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Supervised a team of 20 members.
Financial - Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit, and gift card transactions, balancing cash drawer at end of shift with 100% accuracy rate.
Business Development: - Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed a new marketing strategy that increased customer base by 32%.
Certifications
Microsoft Certified Application Specialist (MCAS)
Computer Training Certificate
Sales Manager Certificate
Salesforce
Food Safety Certified
EHS - Environmental Health and Safety Professional
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