Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
  • Key account management
  • Business development
  • Relationship selling
  • Strategic planning
  • Scheduling understanding
  • Sales program creation
  • Team leadership
  • Sales proficiency
  • Data management
  • Dependable and reliable
  • Microsoft applications proficiency
  • First Aid/CPR
  • Data Management
  • Teambuilding
  • Production Work
  • Product Reliability
  • Hardware and Software Updates
Work History
04/2022 to Current Bank Teller Concentrix Corp. | , ,
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Educated customers on use of banking website and mobile apps.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Identified sales opportunities and referred customers to branch partners in financial services.
07/2021 to 03/2022 Lead Eye Wear Consultant Marketsource | , ,
  • Reviewed prescriptions and patient information carefully to identify special needs.
  • Operated POS system terminal by inputting prescription information and processing payment with accuracy and attention to detail.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Handled and filed patient records with discretion to comply with HIPAA guidelines.
  • Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
  • Assisted with dilating patients or using eye medications when directed by optometrist.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
  • Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
09/2018 to 02/2021 Sales Team Leader Millennium Health | , ,
  • Implemented new marketing initiatives to drive sales and improve overall performance.
  • Demonstrated product and answered questions for prospective customers.
  • Recruited, hired and trained team of 50 associates
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Led and developed management team of 19
  • Trained team members in successful strategies to meet operational and sales targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
06/2016 to Sales Lead Walmart | , ,
  • Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
  • Built strong client relationships and provided high value-adding services, resulting in 24% company market share increase.
  • Accomplished sales goals and boosted revenue by $200,000 through product knowledge and customer relationship management.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Professional Summary

Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Experienced Customer Service professional bringing quality performance in related roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Expected in 06/2021 Associate of Business Administration | Business Administration And Management Wake Technical Community College, Raleigh, NC GPA:
Expected in 06/2018 HS Diploma | Rocky Mount High School, Rocky Mount, NC GPA:
  • Graduated with 3.0 GPA
  • Member of Journalism/Yearbook
  • Professional development completed in Microsoft
  • Elected Captain of Varsity Volleyball team '18
  • CPR Certified
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised a team of 20 members.
  • Financial - Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit, and gift card transactions, balancing cash drawer at end of shift with 100% accuracy rate.
  • Business Development: - Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed a new marketing strategy that increased customer base by 32%.
  • Microsoft Certified Application Specialist (MCAS)
  • Computer Training Certificate
  • Sales Manager Certificate
  • Salesforce
  • Food Safety Certified
  • EHS - Environmental Health and Safety Professional
  • CM - Certified Manager Certification

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Personalization
  • Target Job
  • Word Choice

Resume Overview

School Attended

  • Wake Technical Community College
  • Rocky Mount High School

Job Titles Held:

  • Bank Teller
  • Lead Eye Wear Consultant
  • Sales Team Leader
  • Sales Lead


  • Associate of Business Administration
  • HS Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: