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Sales Team Lead Resume Example

Resume Score: 100%

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SALES TEAM LEAD
Summary

Sales Team Leader committed to quality customer service and running facilities smoothly. Maintains a clean, organized store front at all times.

Competent Sales Team Leader who proactively tackles issues with accuracy and a concern for the safety of personnel and customers.

Expert Facilities Manager with 10 years experience overseeing manufacturing sites. Provides the technical knowledge and quality assurance background necessary to conquer unforeseen obstacles.

Sales Team Leader focused on increasing organizational efficiency and productivity by guaranteeing that facilities and equipment are kept in optimal running condition.

Hard working Sales Team Leader who excels in maintenance troubleshooting, repairing and maintaining heating, ventilation and air conditioning equipment.Sales Team LeaderFacilities Manager proficient in delegating tasks, managing team issues and providing technical assistance. focused on increasing organizational efficiency and productivity by guaranteeing that facilities and equipment are kept in optimal running condition.Facilities Manager proficient in delegating tasks, managing team issues and providing technical assistance.Sales Team Leader committed to quality customer service and running facilities smoothly. Maintains a clean, organized store front at all times.Competent Sales Team Leader] who proactively tackles issues with accuracy and a concern for the safety of personnel and customers.

Highlights
  • Customer Service Revenue Growth Business Development
  • Proven professional with progressive account management experience, developing programs and processes that result in revenue increases. Diverse experience in commercial sales, client relationship management, marketing, strategic planning, and customer service. Core competencies include:
  • Procurement
  • Account Management
  • New Business Development
  • Retail Leadership
  • Procurement
  • Account Management
  • New Business Development
  • Retail Leadership
  • Customer Service
  • Process Improvement
  • Applications and Quotes
  • Inventory Management
  • Customer Service
  • Process Improvement
  • Applications and Quotes
  • Inventory Management
  • SAP ERP Software; Microsoft Office (Word, Excel, PowerPoint, Outlook)

HAZMAT knowledge

Mechanically-inclined

HVAC systems

OSHA regulations

Knowledgeable in all safety protocol

MS Office proficient


  • MS Office proficient
  • Knowledgeable in all safety protocol
  • HVAC systems
  • OSHA regulations
  • HAZMAT knowledge
  • Mechanically-inclined
Accomplishments

Exceeded monthly goals by successfully handling more than 100 calls per week.Reduced technical escalations to management by 99% to only 1 per day.Top representative in department with customer satisfaction surpassing 98%.Promoted to Sales Team LeaderAwarded a Customer Excellence Award upon the completion of a project that created opportunities for more business..Multiple technical awards for work performance.Received award for customer service recognition and ability to work well with the other team members.Promoted to Sales Team Leader within 2 years, with direct responsibility for the security and shipment of $3 million in inventory.Used propane forklift to load trailer at warehouse.Prepared pallets by following prescribed stacking arrangement and properly tagging pallets.Assembled product containers and crates.Packed containers and re-pack damaged containers.Recorded numbers of units handled and moved, using daily production sheets or work tickets.Documentation

  • Reported and documented unsafe conditions, equipment and/or injury.

Equipment Maintenance

  • Performed routine maintenance on equipment on as-needed basis.

Inventory Control

  • Restocked and organized items as necessary and as directed.

Purchasing

  • Maintained inventory of spare parts inventories and completed purchase requisitions as necessary.

Product Inspection

  • Inspected products to ensure highest quality.

Supervision

  • Trained contract workers to perform general warehouse duties to company standards.

Resolved 98% of customer service issues within 1 day to maximize loyalty and retention.

Awarded 24 merit increases during the first 10 years of employment.

Routinely helped as many as 25 customers each day in a high-volume retail outlet.Received numerous “exceeds expectations” ratings on performance reviews.

Experience
Sales Team Lead
June 2010 to June 2016
W.W. Grainger, Inc - Lake Forest, IL
  • Fortune 500 industrial supply company with greater than $9.9B in revenues.
  • North America's leading broad-line supplier of maintenance, repair and operating (MRO) products, with an expanding global presence.

Routinely checked fluid levels and replaced filters.Lubricated shafts, bearings and gears.Recorded the type and cost of maintenance and repair work.Requisitioned supplies and equipment for cleaning and maintenance.Troubleshooted equipment by running electrical and electronic testing devices.Completed routine preventative maintenance.Tested electrical appliances to prevent hazards and safety issues.Notified managers of major repairs or additions needed.Bolted down and unbolted racks.Completed daily rounds to inspect facilities equipment.Conducted preventative maintenance on HVAC systems.Operated high voltage equipment such as buffers, automatic scrubbers and high-pressure washers.Managed and updated equipment records.

Sales Team Lead
January 2010 to January 2016
W.W. Grainger - Springfield, VA
  • Effectively worked as a lead coordinator and sales associate of the Springfield, VA office and warehouse while maintaining a low cost to serve.
  • Coordinated with Account Managers on larger orders to close any potential gaps, customer service issues, and potential additional business.
  • Partnered closely with On Site Services Manager on key accounts, bleeder accounts, and potential new stock opportunities.
  • Cultivated customer relationships, increasing customer satisfaction and future sales.
  • Played a key role in increasing retention as well as satisfaction rates by building strong relationships and customer loyalty.
  • Managed problem resolution promptly and accurately.
  • Used the SAP ERP systems to provide information on pricing, availability and alternate product selection to complete customer transactions.
  • Trained and gave presentations to customers on the program/service offering and how to utilize that offering.
  • Utilized effective probing and listening skills to help generate lead opportunities.
  • Collaborated with others in a team environment to accomplish organizational goals and to identify and resolve problems.
  • Provided expertise on sales, quality control, internal systems and service issues.
  • Certified in Compliance of the Department of Transportation's Hazmat Rules and Regulations and managed the daily Hazmat Report.
  • Inspected and tested machinery to diagnose malfunctions.Adjusted functional parts of devices and control instruments.Routinely checked fluid levels and replaced filters.Lubricated shafts, bearings and gears.Recorded the type and cost of maintenance and repair work.Troubleshooted equipment by running electrical and electronic testing devices.Completed routine preventative maintenance.Tested electrical appliances to prevent hazards and safety issues.Notified managers of major repairs or additions needed.Bolted down and unbolted racks.Completed daily rounds to inspect facilities equipment.Conducted preventative maintenance on HVAC systems.
Program Facilitator
January 2006 to January 2010
W.W. Grainger - Springfield, VA
  • Supervised a core of employees who addressed customer escalations, adjustments, billing problems, which included technical and procedural information.
  • Provided operational and customer service solutions to Corporate National Accounts as assigned.
  • Generated monthly invoices; resolved billing errors, and processed orders.
Education
High School Diploma : Physics, 1989George Mason University - Fairfax, VA

3 Years at George Mason.


Skills

Account Management, billing, Business Development, client, customer satisfaction, Customer Service, ERP, Inventory Management, Leadership, listening, marketing, Excel, Microsoft Office, office, Outlook, PowerPoint, Word, New Business Development, organizational, presentations, pricing, problem resolution, processes, Process Improvement, Procurement, quality control, relationship management, Retail, sales, SAP, strategic planning, Transportation

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • W.W. Grainger, Inc
  • W.W. Grainger

School Attended

  • George Mason University

Job Titles Held:

  • Sales Team Lead
  • Program Facilitator

Degrees

  • High School Diploma : Physics , 1989

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