W.W. Grainger, Inc - Sales Team Lead Resume Example

Sales Team Leader committed to quality customer service and running facilities smoothly. Maintains a clean, organized store front at all times.

Competent Sales Team Leader who proactively tackles issues with accuracy and a concern for the safety of personnel and customers.

Expert Facilities Manager with 10 years experience overseeing manufacturing sites. Provides the technical knowledge and quality assurance background necessary to conquer unforeseen obstacles.

Sales Team Leader focused on increasing organizational efficiency and productivity by guaranteeing that facilities and equipment are kept in optimal running condition.

Hard working Sales Team Leader who excels in maintenance troubleshooting, repairing and maintaining heating, ventilation and air conditioning equipment.Sales Team LeaderFacilities Manager proficient in delegating tasks, managing team issues and providing technical assistance. focused on increasing organizational efficiency and productivity by guaranteeing that facilities and equipment are kept in optimal running condition.Facilities Manager proficient in delegating tasks, managing team issues and providing technical assistance.Sales Team Leader committed to quality customer service and running facilities smoothly. Maintains a clean, organized store front at all times.Competent Sales Team Leader] who proactively tackles issues with accuracy and a concern for the safety of personnel and customers.

Exceeded monthly goals by successfully handling more than 100 calls per week.Reduced technical escalations to management by 99% to only 1 per day.Top representative in department with customer satisfaction surpassing 98%.Promoted to Sales Team LeaderAwarded a Customer Excellence Award upon the completion of a project that created opportunities for more business..Multiple technical awards for work performance.Received award for customer service recognition and ability to work well with the other team members.Promoted to Sales Team Leader within 2 years, with direct responsibility for the security and shipment of $3 million in inventory.Used propane forklift to load trailer at warehouse.Prepared pallets by following prescribed stacking arrangement and properly tagging pallets.Assembled product containers and crates.Packed containers and re-pack damaged containers.Recorded numbers of units handled and moved, using daily production sheets or work tickets.Documentation

• Reported and documented unsafe conditions, equipment and/or injury.

Equipment Maintenance

• Performed routine maintenance on equipment on as-needed basis.

Inventory Control

• Restocked and organized items as necessary and as directed.

Purchasing

• Maintained inventory of spare parts inventories and completed purchase requisitions as necessary.

Product Inspection

• Inspected products to ensure highest quality.

Supervision

• Trained contract workers to perform general warehouse duties to company standards.

Resolved 98% of customer service issues within 1 day to maximize loyalty and retention.

Awarded 24 merit increases during the first 10 years of employment.

Routinely helped as many as 25 customers each day in a high-volume retail outlet.Received numerous “exceeds expectations” ratings on performance reviews.

Account Management, billing, Business Development, client, customer satisfaction, Customer Service, ERP, Inventory Management, Leadership, listening, marketing, Excel, Microsoft Office, office, Outlook, PowerPoint, Word, New Business Development, organizational, presentations, pricing, problem resolution, processes, Process Improvement, Procurement, quality control, relationship management, Retail, sales, SAP, strategic planning, Transportation