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Sales Team Lead Resume Example

Resume Score: 90%

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SALES TEAM LEAD
Professional Overview

Dedicated, dependable, and well versatile worker specializing in case management, supports coordination, situational assessments, customer service, retail, hospitality management, as well as food and beverage sales, . I'm a compassionate worker who actively listens and builds trust to assist clients and or customers with resolving personal issues as well as achieving life goals. I am a disciplined professional with extensive program experience which ranges from concept to development. My educational background and experience include specialties and skills such as; intellectual, emotional, and or behavioral disabilities, customer service skills, financial management, as well as leadership skills.

Core Qualifications
  • Personable and approachable

  • Understanding of adolescent development

  • Experience with diverse populations

  • Experience with prison population

  • Team Leadership Skills
  • Strong verbal communication

  • Financial management

  • Verbal and written communication skills

  • Retail merchandising experience

  • Familiarity with substance and mental health systems
Education
Bachelor of Science : Liberal Studies/Human Service, 2013Clarion University of Pennsylvania - Philadelphia, PA, US

Minor-Psychology

Concentration-Community Services

High School Diploma : 2009Little Flower Catholic High School for Girls - Philadelphia, PA, US
Experience
Sales Team Lead
August 2014 to Current
Aldo Shoes - Norfolk, VA
  • As a sales lead I am responsible for handling on-line and in-store sales, as well as leading a team of sales associates in meeting store goals.
  • I am responsible for upholding Aldo's standards via my customer services.
  • I am responsible for giving guess the ultimate shopping experience.
  • Some duties include but aren't limited to stock and inventory, sales, and customer service support.
Support Coordinator/Case Manager
March 2014 to August 2014
Quality Progressions Inc - Philadelphia, PA
  • As a supports coordinator I was responsible for ensuring quality service based on the needs of my consumers.
  • I was responsible for making monthly contact with all consumers assigned to my caseload as well as maintaining the upkeep of documents that pertain to my consumers and their needs.
  • I serve a population of people with intellectual disabilities and it's my job to advocate for them in ways they may not be able to.
  • I am responsible for creating Individual Service Plans {ISP} and submitting weekly progress notes.
Life Skills Associate
August 2013 to March 2014
Elwyn Inc - Elwyn, PA
  • As a direct care life skills support staff (LSA) I was responsible for maintaining a safe, supportive, and therapeutic environment, which fosters growth and rehabilitation and facilitates the development of mutual aid/self help skills among individuals.
  • I am able to recognize when an individual is in a crisis and utilize the appropriate psychiatric and medical back up services.
  • I work directly with clients to achieve the best results possible in their individual service plans.
  • I also attend program staff meetings, treatment reviews, Individual Education Plan (IEP) and other agency meetings as necessary.
  • I maintain charted weekly progress notes and quarterly summaries as well as abiding by the law of confidentiality.
Admissions Rep
January 2012 to January 2014
Clarion University of Pennsylvania - Clarion, PA

* As an admissions rep I was responsible for conducting campus tours as well as panel discussions for prospective students and their families. During tours and panel discussions I was responsible for educating families and students on financial aid, student life, academic programs, as well as residential services.


* As an admissions rep I was responsible for filing application paperwork in a confidential computer system.

* As an admission rep I was responsible for conducting and attending college fairs to recruit prospective students.

Job Coach
May 2012 to August 2013
Community Integrated Services - Philadelphia, PA
  • As a job coach I was responsible for attending work sites of CIS's consumers and coaching them on goals and responsibilities pertaining to their job. I coached consumer on money management, social skills, as well as customer service.

  • As a job coach I worked with a population of people who have a mental, physical, and intellectual and or emotional disorder.
Server/Bartender
March 2012 to March 2013
Applebee's Neighborhood Grill & Bar - Clarion, PA
  • As a server I was responsible for delivering drinks and food in a timely manner, ensuring that all customers are having a positive experience in the designated establishment, as well as proper customer service.
  • All serving and bartending experience was in a fast paced environment, I was responsible for knowing and up selling all menu items.
Ameri-Corp Photo Voice Team Leader
January 2011 to January 2012
Mid-Atlantic Youth Service - Knoxville, PA

* As a team leader I was responsible for educating female juvenile delinquents on current events and the effect of their cases.


* As a team leader I assisted young women with using their life experiences to create a photo project sharing their story. The photo sharing project was debuted' at Clarion University's Art gallery; titled: Photo Voice.

Duck Ambassador
June 2007 to August 2011
Ride the Ducks Sightseeing Tour - Philadelphia, PA
  • As a Duck Ambassador I was responsible for customer service, ticket sales, merchandise sales, assisting the captain on the river (deck handing) as well as boarding guest and distributing marketing materials for the company.
  • While working in the most historic part of Philadelphia (Old City), I had a chance to make sure all guest left with a memorial experience. I was responsible for interacting with a multitude of guest, from families, to school groups, to wedding parties!
Home Team Builder
January 2010 to January 2011
Habitat for Humanity - New Orleans, Lousianna

Assisted students from political economy club with planning and volunteering with New Orleans based Habitat for Humanity Trip. I was responsible for a group of 25 students who was stationed in New Orleans for two weeks performing community service by building homes for hurricane Katrina victims.

Skills

Cash handling/ retail financial deposit skills

Conflict team resolution skills

Customer service management skills

Mental health direct experience skills

Merchandising/retail skills

Leadership skill

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Resume Overview

Companies Worked For:

  • Aldo Shoes
  • Quality Progressions Inc
  • Elwyn Inc
  • Clarion University of Pennsylvania
  • Community Integrated Services
  • Applebee's Neighborhood Grill & Bar
  • Mid-Atlantic Youth Service
  • Ride the Ducks Sightseeing Tour
  • Habitat for Humanity

School Attended

  • Clarion University of Pennsylvania
  • Little Flower Catholic High School for Girls

Job Titles Held:

  • Sales Team Lead
  • Support Coordinator/Case Manager
  • Life Skills Associate
  • Admissions Rep
  • Job Coach
  • Server/Bartender
  • Ameri-Corp Photo Voice Team Leader
  • Duck Ambassador
  • Home Team Builder

Degrees

  • Bachelor of Science : Liberal Studies/Human Service , 2013
    High School Diploma : 2009

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