SALES SUPPORT ADMINISTRATOR / CHANGE ORDER SPECIALIST
Inside Sales Professional 15 Years as Top-Producing Salesman, Consistently Increasing Clientele and Profits, while Providing Highest Customer Satisfaction Increased customer and technician support resulting in a 35%-50% increase in business, ASSOCIATED Engineered solution to gain contract worth several hundred thousand dollars in revenue, OKI Maintained highest call volume and order volume 50% greater than other reps, ASSOCIATED Recognized as definitive aftermarket information resource by all personnel Increased monthly billing from $75K to $175K, TYNAN Averaged monthly sales of $150K, OKI "Neal Baker is by far the best salesperson we have had.
He would be a valuable asset to any company with goals of increased sales and the best customer service available.
Whenever we had a problem, Neal was always there to solve it." Andy Maluck, Parts Manager, ASSOCIATED Areas of Expertise ____________________________________________________________ Product Knowledge Problem Resolution Staff Training Customer Service Technical Knowledge Active Listening Oral/Written Communication Relationship Building Negotiations Inventory Control Parts Research and Ordering Parts Quotes Organization Meeting Deadlines Management Computer Microsoft Word Excel Outlook PowerPoint SAP (for CRM) Irium Raymond iParts Minitrac Crown N-Compass PSRT Komatsu KLINK Yale Axcess Routine Activities ______________________________________________________________ Negotiating prices with vendors and customers Cultivating business relationships to determine needs and recommend solutions Answering product and procedure inquiries from customers, employees, and technicians Researching products and technical information Processing daily, special, and bi-weekly stock orders and returns Assisting service and sales departments in resolving billing, parts sourcing, and customer issues Confirming tracking and billing information Working closely with outside sales representatives and consignment counter Notable Clients _________________________________________________________________ Caterpillar Guide Corporation Kroger Diamond Chain Carrier Chrysler Navistar Supervalu Staples Donaldson Guitar Center Frito Lay.
01/2015 to 01/2016
Sales Support Administrator / Change Order SpecialistTYCO INTEGRATED SECURITY － Indianapolis, Indiana
Provider of business security systems.
Provide estimates to clients on additional equipment and labor needed to complete security system installations.
Work with installation technicians, managers, and sales department to provide best solutions to additional needs outside scope of original installation.
Prepare daily executive summary for senior management.
01/2008 to 01/2015
Parts CorrespondentASSOCIATED INTEGRATED SUPPLY CHAIN SOLUTIONS － Indianapolis, Indiana
Raymond forklift dealer Managed inventory and ordering for parts department with $4.4M in sales Maintained highest call volume and order volume 50% greater than other reps Completed analysis of field service vans inventory Removed aging stock of $25K, updated stock to fast moving parts Worked with vendors to expedite back-ordered parts Cultivated alternative sources for OEM and after-market parts Served on team for implementation of Irium 1.08 computer system Updated pricing and improved billing for Caterpillar.
01/2006 to 01/2007
Parts Specialist and Inside Sales RepresentativeTYNAN EQUIPMENT COMPANY － Indianapolis, Indiana
Yale forklift dealer.
Oversaw parts department operations, increasing average monthly sales from $75 to175K.
Conducted special product research and estimates.
Monitored open orders and collaborated with large volume customers for faster resolution of aging orders, some of which had been written off prematurely.
01/2001 to 01/2006
Inside Parts Sales RepresentativeOKI SYSTEMS － Indianapolis, Indiana
Crown forklift dealer.
Researched and ordered parts for repair services on all makes and models of forklifts.
Averaged monthly sales of $150K.
Mentored and advised newer inside sales and parts warehouse staff.
Promoted from parts counter clerk to purchasing/sales in less than a year.
DiplomaBEN DAVIS HIGH SCHOOL － Indianapolis, IndianaMore Accolades_________________________________________________________________ "Neal, you're a great asset to our organization. Thanks for your efforts." John Tynan, Owner, TYNAN EQUIPMENT "You're the best parts guy we've ever seen." Mike Markitan, Field Service Tech, ASSOCIATED