Reliable Sales and Service Manager with proven strengths in inventory management, training, project management, superior sales tactics and excellent customer service. Friendly, knowledgeable and hard-working company minded player. Proven success in satisfying sales objectives and securing repeat clients. Over 10 years experience with growth every year.
Skills
Cash handling accuracy
Inventory control procedures
Relationship selling
Merchandising knowledge
Customer complaint mediation
Sales expertise
Team player mentality
Sales development
Product Sales
Outgoing personality
Reading comprehension skills
Documentation and recordkeeping
Sales Forecasting
Superb time management
Negotiation Tactics
Verbal/written communication
Client account management
Written and oral communication skills
Business development
Customer- and service-oriented
Energetic self-starter
Education and Training
Lewistown Area High SchoolLewistown, PA, Expected in 06/1997 ā āHigh School Diploma: - GPA:
Experience
The Paradies Shops - Sales/Service Manager Saint Paul, MN, 09/2012 - Current
Built trusting relationships with customers by making personal connections, dependability and trust.
Trained all new employees on effective sales, service, customer service and operational strategies to maximize team performance.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Processed orders through Great Plains, Service Trade and coordinated product deliveries, installations and services.
Offered product and service consultations and employed upselling techniques.
Answered all incoming telephone calls to provide service, customer service calls, customer assistance and sales.
Sold various products by explaining unique features and educating customers on proper application and special projects.
Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
Met merchandise processing standards and maintained organized and accessible work area.
Worked with fellow sales team members to achieve group targets.
Acted as initial contact in addressing customer concerns.
Lineage Logistics - Owner/Operator De Kalb, IL, 08/2008 - 09/2012
Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Secured long-term accounts, managing sales presentations to promote product and brand benefits.
Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Assessed, optimized and elevated operations to target current and expected demands.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
Set pricing structures according to market analytics and emerging trends.
Started the fire protection business from scratch with very little working capital. Handled all sales, growth, service and finances. Made profit with in first 2 years.
Pinellas County Government - 911 Emergency Dispatcher City, STATE, 01/2002 - 07/2008
Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Used radio, telephone and computer system to update first responders with new information.
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Assisted departments with special requests such as BOLOs.
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Prioritized and organized tasks to efficiently accomplish service goals.
Performed site evaluations, customer surveys and team audits.
Activities and Honors
26 Years in volunteer fire department. Currently state certified firefighter level 1, fire safety officer and certified driver/operator.
Two year Current house committee member at Lewistown Country Club in charge of overseeing house activities and the bar/restaurant. Deal with any internal issues, profits and raising money.
Two year Current golf committee member at Lewistown Country Club in charge of coordinating golf tournaments, rules and overall golf operations pertaining to course play.
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