sales service manager resume example with 19+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Reliable Sales and Service Manager with proven strengths in inventory management, training, project management, superior sales tactics and excellent customer service. Friendly, knowledgeable and hard-working company minded player. Proven success in satisfying sales objectives and securing repeat clients. Over 10 years experience with growth every year.

  • Cash handling accuracy
  • Inventory control procedures
  • Relationship selling
  • Merchandising knowledge
  • Customer complaint mediation
  • Sales expertise
  • Team player mentality
  • Sales development
  • Product Sales
  • Outgoing personality
  • Reading comprehension skills
  • Documentation and recordkeeping
  • Sales Forecasting
  • Superb time management
  • Negotiation Tactics
  • Verbal/written communication
  • Client account management
  • Written and oral communication skills
  • Business development
  • Customer- and service-oriented
  • Energetic self-starter
Sales/Service Manager, 09/2012 to Current
The Paradies ShopsSaint Paul, MN,
  • Built trusting relationships with customers by making personal connections, dependability and trust.
  • Trained all new employees on effective sales, service, customer service and operational strategies to maximize team performance.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Processed orders through Great Plains, Service Trade and coordinated product deliveries, installations and services.
  • Offered product and service consultations and employed upselling techniques.
  • Answered all incoming telephone calls to provide service, customer service calls, customer assistance and sales.
  • Sold various products by explaining unique features and educating customers on proper application and special projects.
  • Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Worked with fellow sales team members to achieve group targets.
  • Acted as initial contact in addressing customer concerns.
Owner/Operator, 08/2008 to 09/2012
Lineage LogisticsDe Kalb, IL,
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Secured long-term accounts, managing sales presentations to promote product and brand benefits.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
  • Set pricing structures according to market analytics and emerging trends.
  • Started the fire protection business from scratch with very little working capital. Handled all sales, growth, service and finances. Made profit with in first 2 years.
911 Emergency Dispatcher, 01/2002 to 07/2008
Pinellas County GovernmentCity, STATE,
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Used radio, telephone and computer system to update first responders with new information.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Assisted departments with special requests such as BOLOs.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Performed site evaluations, customer surveys and team audits.
Education and Training
High School Diploma: , Expected in 06/1997 to Lewistown Area High School - Lewistown, PA,
Activities and Honors
  • 26 Years in volunteer fire department. Currently state certified firefighter level 1, fire safety officer and certified driver/operator.
  • Two year Current house committee member at Lewistown Country Club in charge of overseeing house activities and the bar/restaurant. Deal with any internal issues, profits and raising money.
  • Two year Current golf committee member at Lewistown Country Club in charge of coordinating golf tournaments, rules and overall golf operations pertaining to course play.

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Resume Overview

School Attended

  • Lewistown Area High School

Job Titles Held:

  • Sales/Service Manager
  • Owner/Operator
  • 911 Emergency Dispatcher


  • High School Diploma

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