Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

I'm a skilled salon/sales manager. From my experience with managing I'm highly effective at providing high-quality, fast and reliable service and inspiring others to do the same. Over time I've become proactive and adapted in a professional manner to stay flexible and ready to take on any challenge that comes my way. Over the last 5 years I've learned how to be a successful business-focused salon Manager especially when it comes to team building and financially-aware management. I've gained many great qualities with my management experience but something that has always stood out about myself is being reliable and conscientious.

Skills
  • Managerial finance
  • Managerial experience
  • Skilled manager
  • Loyal/trustworthy
  • Organized
  • Mentoring
  • Communication
Experience
Sales/Salon Manager, 05/2015 to Current
The Hon CompanyBurlington, IA,
  • Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
  • Coordinated promotions to increase product and service sales, resulting in incredible revenue growth over the last few years in my current sales management position.
  • Trained and mentored team members to achieve optimal performance and meet challenging business targets.
  • Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
  • Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Resolved guest complaints.
  • Consistently recognized by upper management for providing superior customer service.
  • Placed inventory orders, monitored shelf stock and tracked expenses.
  • Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
  • Enforced safety procedures in accordance with facility policies and government regulations.
  • Managed all areas of salon operations, including appearance, performance and sales of products.
  • Scheduled employees and made sure all shifts had adequate coverage.
  • Addressed customer problems quickly and according to service standards.
Sales Associate, 12/2015 to 02/2017
Shake ShackChestnut Hill, MA,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Recommended optimal merchandise based on customer needs and desires.
Crew Member, 07/2013 to 08/2015
ArbysCity, STATE,
  • Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards.
  • Safely prepared, assembled and presented food to satisfy customers and fill orders.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Prepared and served beverages such as coffee, tea and fountain drinks, assuring freshness and availability.
  • Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles with caution and according to manufacturer directions.
  • Effectively worked with teammates and openly invited coaching from management team.
  • Promptly reported complaints to the general manager or shift manager for quick, efficient resolution.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Cleaned food preparation areas, cooking surfaces and utensils.
  • Suggested additional menu items, beverages and desserts to increase sales.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Completed side work tasks, including restocking condiments and cleaning refrigerators.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Quickly and efficiently processed payments and made accurate change.
  • Followed all company safety standards, including food quality and sanitation procedures.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
  • Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
Education and Training
High School Diploma: , Expected in 05/2016
Swan Valley High School - Saginaw, MI
GPA:
Associate of Arts: Hospitality Administration And Management, Expected in
Delta Community College - Saginaw, MI,
GPA:

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Resume Overview

School Attended

  • Swan Valley High School
  • Delta Community College

Job Titles Held:

  • Sales/Salon Manager
  • Sales Associate
  • Crew Member

Degrees

  • High School Diploma
  • Associate of Arts

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