My goal is not only broaden my skills, but also to increase my career opportunities. I have a passion for helping others learn how to provide the best customer-centric service experience to each and every customer. I have a proven track record of being able to work well under pressure and never failing to meet my goals.
Summary of Skills
Complex problem resolution
Excellent communication skills
Marketing materials development
Microsoft Office Suites
11/2014 to Current
Sales/Retention SupervisorCompany Name － State
Meet/exceed all monthly key performance standards, deliver exceptional reliability and adherence to schedule
Serve as subject matter expert in operations and policies, and provide leadership to employees
Respond to customer queries and address service complaints in a timely manner
Exceeds Sales goals set forth each month
Mentor/Coach new hires to meet KPI/Goals
Develop training aids/communications to be used in daily operations
Provide support to trainees in OJT (on the job training) Recruitment of new hires.
08/2013 to 10/2014
Store ManagerCompany Name － State
Extensive Cash Handling Experience/Payment Transaction experience in a high volume environment.
Serve as subject matter expert in operations and policies, and provide leadership to store employees.
Recruit, interview, recommend for hire, oversee work of and train one or more Customer Service Representatives.
Coordinate and maintain store staff schedules Ensure that staff provides excellent customer service.
Address Market interest items and keep appropriate leadership informed Responsible for the overall accountability, profitability and day to day business of the assigned location.
Greeting customers, processing customer loan applications, answering customer inquiries regarding loan and product offerings, following established policies and procedures, assisting in the daily upkeep up of store premises and opening and closing of the store, and participated in roadside marketing as needed.
Exceeds Sales goal set forth each period.
02/2011 to 07/2013
Certified Medical AssistantCompany Name － State
Putting patients on/off bedpans
Changing linen bags and emptying waste baskets
Refilling water pitchers
Assisting fall risk patients to the bathroom
09/2004 to 12/2010
Customer Service RepresentativeCompany Name － City, State
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and accurately.
Deliver world class customer service by communicating with energy and personal confidence.
Troubleshoot technical equipment / programming through use of Client's resource systems to identify root causes and provide appropriate resolution.
Determine appropriate courses of action to ensure the result is successful both from a Client and customer standpoint and documents the interaction through contact tracking.
Assist with billing inquiries Provide "best value" information and make appropriate upgrade offers Provide accurate product information and serve as a knowledgeable resource for the customer, accurately representing the Client and NEW.
Meet/exceed all monthly key performance standards, and deliver exceptional reliability and adherence to schedule.
Balance the needs of the end user customer while balancing the needs of the internal business requirements for productivity and performance.
Associate of Science: Business AdministrationTri County Technical College － City, State, US
Associate of Applied Science: Multi Skilled Medical AssistantTri Country Technical College － City, State, US
General Educational Development (GED) Certificate
My strengths are evidenced by strong oral & written communication skills, as well as a proven ability to negotiate as demonstrated in my current role as a sales representative.Recently I was presented with the opportunity to expand in my current role by becoming a mentor, and enjoy the opportunity to coach and develop new hire agents in my department immensely.Providing coaching & development to newly hired agents in order to improve their ability to provide outstanding customer service has been rewarding.Attention to detail & focusing on making sure the task at hand is completed right the first time are the methods by which I drive not only my own performance, but that of the agents I coach.Highly tuned time management skills are a valuable tool that I use daily in order to not only meet, but exceed the goals set before me while always striving to conduct myself in a professional manner at all times.
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Clear contact info
Tri County Technical College
Tri Country Technical College
Job Titles Held:
Certified Medical Assistant
Customer Service Representative
Associate of Science : Business Administration Associate of Applied Science : Multi Skilled Medical Assistant SC
General Educational Development (GED) Certificate
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