Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills with ability to understand client needs and close sales. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Bringing three years of related experience.
Skills
Lead prospecting
Strategic Planning
Account development
Account servicing
Revenue Generation
Interpersonal communication skills
Problem solving strength
Retention strategies
Customer Relations
Expense reporting
Records management
Product promotions
Sales expertise
Customer service
Systems and software programs
Work History
11/2017 to 08/2020
Sales Representative and Account ManagerBlavity Inc. – Los Angeles, CA,
Devised and implemented product strategies for filling market gaps and driving consistent sales.
Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Contacted customers and prospects to generate new retail outlet business to achieve company goals.
Fostered close-nit partnerships with customers to uncover and meet specific goals.
Increased revenue by acquiring new customers and determining needs to offer relevant products, opening over 400 accounts and generating more than 1.7 million dollars in sales.
Helped resolve client problems quickly with superior customer service, achieving over 80% customer retention rate.
Documented all customer interactions using Erplain and Hubspot to capture data in processing system.
Planned over 6 annual sales trips to strengthen brand initiatives and maximize outreach, some last as long as 2 weeks.
Coordinated trade shows and created marketing collateral to reach greater potential customers.
Developed and delivered engaging sales presentations to convey product benefits.
Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
01/1996 to Current
Event Production CoordinatorLifespan Corporation – East Greenwich, RI,
Maintained schedules, managed deadlines and interfaced with teammates to support production activities.
Stage managed, interacting with talent and staff to maintain schedules.
Assisted crews with set building and pointed out problems that could be potential safety issues.
Constructed temporary stages, roof systems, dance floors and tents.
Stage manager and volunteer coordinator for Get Off the Grid Solar Expo
Managed distribution of water and ice to talent and staff at Bonnaroo Music and Arts Festival, Manchester TN.
Set up and assisted in the operation of lighting and sound systems.
Completed artist transportation and stage hand duties.
04/2003 to 12/2020
Residential Support Staff MemberGrandfather Home For Children – City, STATE,
Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
Provided swift and knowledgeable emergency support in line with campus crisis protocols.
Supported personal needs of residents dealing with diverse conditions.
Supervised emotionally disturbed children.
Facilitating d Sexual Abuse Cycle Intervention groups.
Co-facilitating Post Traumatic Stress Disorder groups.
Planned and implemented therapeutic outings
Implemented crisis de-escalation strategies including therapeutic restraints.
Completed daily documentation ina timely and accurate manner.
Participated in weekly psychological training sessions.
Worked closely with supervisors, medical staff and guardians
01/2010 to 11/2017
Behavioral Health Specialist IIIOctober Road – City, STATE,
Created all documentation, including progress reports, assessments and charting within required time frames.
Identified appropriate treatment resources and recommended patients for these services.
Worked closely with adults in various settings, including in community, at residential facilities and within homes.
Treated clients and families with respect and dignity.
Counseled and mentored clients on substance use and life choices.
Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
Provided clients with recommendations and assistance in outreaching community resources including housing, food, medical, legal as well as applying for entitlements.
Developed and assisted in implementing person centered and safety plans with clients.
Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships
Managed caseload of 25 patients with Axis I and Axis II disorders and some some co-occurring substance abuse issues.
Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
Mediated conflicts within families to clarify and resolve underlying issues.
Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
Provided crisis intervention services, including frequently being on 24 hour call for up to 7 days.
Education
Expected in 05/2000
Bachelor of Science: Fine Arts University of Montevallo - Montevallo, AL GPA:
Elected to Fraternal Education Officer, Education Officer and Safety Officer for Lambda Chi Alpha.
Minored in Mass Communications
Majored in visual art with a concentration in photography
Expected in 12/1994
High School Diploma: Sparkman High School - Toney, AL, GPA:
Member of Science Club, Students Against Drunk Drivers, Student Government Association, Boy's State, Close Up Foundation, literary magazine and yearbook editor
Awarded Superintendent's Super Scholar, Who's Who of American High School Students
Coursework in advanced placement literature and government / economics
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