I am a highly enthusiastic customer service professional with 8+ years of client interface experience. I am dedicated and self-motivated to maintain customer satisfaction and contribute to company success. I also have a high level of customer service experience in the higher education, call center, entertainment and technical support industries. Involving one on one interaction. I am currently looking for a full-time position in which I can show my high level of interpersonal and communication skills. Desired Industries: Marketing, HR, Customer Service, Sales, Higher Education, Entertainment, and Administrative.
-Met one-on-one with potential customers either in-person or through our virtual demo.
-Presents Cutco products for sale direct to the consumer through preset appointments, by product demonstration and education.
-Filling and submitting customer orders along with data entry.
-Identifying potential customers through personal referral and lead generation.
-Attend advanced training workshops and conferences on personal sales techniques, consumer behavior, time management, and effective communication
-Troubleshooting technical issues from technicians in the field as well as customers,in a consistently changing environment.
-Troubleshoot all technical inquiries regarding DIRECTV receivers and products over the phone
-Provided effective and timely resolution of a range of technician/customer inquires
-One-call resolution of technician/customer issues
-Increase the customer experience by providing information on new products, programming package
and services through upselling opportunities.
-Coaching and educating technicians when faced with technical issues regarding installation, service calls, upgrades as well as products, procedures and methods
-Control a conversation and solicit answers to properly decision calls to enrollment advisors.
Set an agreed-upon callback schedule, provide contact
information for the university.
-Fundamental knowledge of all
educational programs offered by the University and its subsidiaries
-Effectively fields routine questions and provides callers with general university information.
-Customer-centric and natural flowing conversation with
the potential students following basic processes and guidelines. Created unique and positive experience for incoming/outgoing potential students.
-Called student inquiries to connect their goals, aspirations, and motivations to uncover important information.
-Provided a positive experience for potential students with strategic, operating, and interpersonal skills. Strategic skills include:
technical skills, decision quality, & dealing with ambiguity.
-Top Performer Quality Excellence Award Ranked 19th Overall Performance.
-High volume call center environment for an average of 900-1200 outbound calls daily.
-Provided a positive experience for potential students with strategic, operating, and interpersonal skills.
-Communicated with policyholders, financial institutions, and other branches.
-Assisted policyholders with billing questions concerns, and escalation incidents.
-Provided timely and accurate guidance and service to policy holders for a variety of Personal Lines products, plans and programs.
-Identified and responded to customer needs to ensure high customer satisfaction, growth, and retention of business.
-Acted as a liaison between company departments to resolve customer inquiries and complaints
-High Volume of Resolved Escalations & High Satisfaction Rate With Policy Holders.
-Performed outbound cold calling to business owners regarding credit card processing machines.
-Added a detailed list of new clients (referrals). Average of 200-400 outbound calls daily.
-Initiates required action for
response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
-Ensures and provides quality service to both internal and external customers.
-Receives inquiries from and/or contacts the organization's branch/regional offices to resolve a variety of order-related issues.
-High referral conversion Upgrading current clients to larger accounts.
-Upgraded current clients to larger and more
expensive packages and accounts.
-Provided specific training programs for individuals interested in a career in acting, using their talent for a Modeling and acting
-Provided connections within the various industries to provide talent to organizations.
-Met with potential clients to discover the types of talent that they have a need for. Networking and advertising the talent
to various clients to book auditions, try-outs and jobs.
-Booking and scheduling appointments for the
talent.Marketing talent agent services to obtain more talented individuals to represent.
-Completed bulk direct mail flyers. Arrangments for training, photography sessions, voice lessons, modeling or acting lessons or other specialized
training for various talent.
Billing and collecting of fees due upon passing auditions or obtaining employment.
-Assisted with direct high volume incoming calls nationwide; administrative data entry.
-Handled callbacks and confirms for auditions.
-Assisted with radio and television spot times.
-Managed and mediated a small team of coworkers.
- Created Lead Generating Events
- Helped academy generate $1 million consecutively, week over week.
In progress (not yet graduated)
Companies Worked For:
Job Titles Held: