Iv always had a knack for helping other. Thats what I good at. Wether I'm talking on the phone or helping in person. I like to make people smile knowing that I helped make their day better. I'm very patient and empathetic with extensive background in conflict resolution and customer care. As well as a friendly sales associate adept at working in diverse retail and customer service environments.
Skills
Exceptional communication skills
MS Windows proficient
Quick learner
Proficient in cash management
Local/state health laws knowledge
Strategic sales knowledge
Multi-line phone talent
Medical terminology knowledge
Shipping and receiving professional
Work History
05/2013 to Current
Sales repMitek Industries, Inc. – Portland, OR,
At Kirby I am a sales rep for vacuums. We would go door advertizing our products. Once inside the home we would set up our presentation and make a possible sale.
Wrote sales slips and sales contracts.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Engaged with customers in a sincere and friendly manner.
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Built relationships with customers to increase likelihood of repeat business.
09/2011 to 05/2013
customer rep, sales rep, pharm techMedstar Research Institute – Westminster, MD,
While working at C3 I worked as a customer rep for Humana insurance as well as an insurance agent for Universal American Health insurance. After the project for UAM was complete in December I then became a Pharm tech for Rightsource mail order pharmacy.
Answered an average of [25-30 ] calls per day by addressing customer inquiries, solving problems and providing new product information.
Referred unresolved customer grievances to designated departments for further investigation.
Managed high call volume with tact and professionalism
Effectively resolved insurance rejections and other billing issues.
Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
Completed new and updated patient profiles, including lists of patient medications.
Worked closely with Pharmacy Care Representatives (PCRs) in providing excellent patient care.
Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
Calculated premiums and established payment methods for sales.
Closed an average of [10] new sales per week.
Contributed ideas and offered constructive feedback at weekly sales and training meetings.
01/2009 to 05/2011
Patient TransporterScott And White Hospital – City, STATE,
Transported patients to other areas of the hospital in wheelchairs and gurneys.
Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
Documents objective data and routine aspects of patient care.
Provided a comforting and soothing environment.
Transported patients to and from different departments.
01/2009 to 07/2009
Damage RepAAFES Distribution Center – City, ,
At AAFES I ran a team of three including myself working in the damage and recover dept. If any merchandice came our way we would salvage what we could and destroy what we could not save.
Loaded and unloaded ship cargo.
Recorded numbers of units handled and moved using daily production sheets and work tickets.
Monitored department performance data to identify and avoid potential risks.
Unloaded cargo from truck with hand trucks and pallet jacks.
04/2008 to 01/2009
Road handBig Creek Construction – City, STATE,
Dug trenches, backfilled holes and compacted earth to prepare for new construction.
Provided accurate measurements and estimates for all projects.
Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
Safely operated mowers, snow blowers, chain saws, electric clippers, sod cutters and pruning saws.
Removed damaged tile, brick and mortar.
Operated equipment.
Education
Expected in 2007
Master of Science: Nursing McLennan Community College - 1400 College Drive Waco, Texas 76708 GPA:
Expected in 2007
High School Diploma: General Studies Gatesville High School - Gatesville, TX GPA:
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