Sales/Receptionist Resume Example

• Identified fitting products and services through phone-based customer inquiries.
• Responded quickly to customer inquiries and explained charges made to individual accounts.
• Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
• Provided very high level of service to all customers by employing effective communication and active listening skills.
• Defused customer concerns with exceptional conflict and problem resolution skills.
• Answered customer questions and provided detailed product information.
• Developed strong understanding of product knowledge to assist with sales and customer questions.
• Set up customer accounts in computer system with complete information.
• Updated customer accounts in computer system, including submitting payments and changing personal details.

Collected blood specimens for laboratory tests on inpatients and outpatients by venipuncture or capillary puncture technique. Performed various clerical tasks to include utilizing the Laboratory information system for logging, receiving lab specimens and preparing specimens for transport. Clerical responsibilities include answering telephones and providing necessary information to inquirer, printing and faxing results and accessing outpatient testing.

• Performed bedside tests like bleeding time tests and entered results into patient charts.
• Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Organized daily work based on collection priority.
• Accurately labeled vacutainer tubes with patient name, date and time of collection.
• Handled insurance verification tasks to validate patient insurance information.
• Logged patient information and recorded results into system.
• Tracked collected specimens by initialing, dating and noting times of collection.

• Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
• Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
• Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
• Transported patients between rooms and appointments or testing locations.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Obtained biological specimens for ordered tests and prepared for laboratory transport.