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Sales/Receptionist Resume Example

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SALES/RECEPTIONIST
Professional Summary

Certified Phlebotomist well versed in venipuncture, capillary puncture, and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.

Accomplishments
  • Supervised team of 5 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Earned "Employee of the Month", "Certificate of Recognition", "Superior Commitment" as well as "Dedication and Employee Appreciation" awards.
Skills
  • Organization and Time management
  • Written Communication
  • Flexible & Adaptable
  • Planning and Coordination
  • Detail-oriented
  • Customer service
  • Quality control guidelines
  • Specimen labeling procedures
  • Patient confidentiality
  • Recording data
  • Time management
  • Bilingual
Work History
Sales/Receptionist, 03/2002 to Current
Smithfield Foods, Inc. – Jackson , NC
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Evaluated inventory and delivery needs.
  • Engaged clients in deep, informational program discussions and presentations by providing value-added education and product benefits
  • Displayed excellent sales skills and understanding of such skills.
  • Exceeded corporate quotas for monthly policy sales.
  • Maintained detailed records of customer information.
  • Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Handled incoming phone calls and answered questions from callers.
Sales Representative, 04/1994 to 01/2002
Marshfield Clinic – Minocqua , WI
  • Identified fitting products and services through phone-based customer inquiries.
  • Responded quickly to customer inquiries and explained charges made to individual accounts.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Provided very high level of service to all customers by employing effective communication and active listening skills.
  • Defused customer concerns with exceptional conflict and problem resolution skills.
  • Answered customer questions and provided detailed product information.
  • Developed strong understanding of product knowledge to assist with sales and customer questions.
  • Set up customer accounts in computer system with complete information.
  • Updated customer accounts in computer system, including submitting payments and changing personal details.
Phlebotomist Technician, 08/2007 to 06/2010
Celtic Health Care – Springfield , IL

Collected blood specimens for laboratory tests on inpatients and outpatients by venipuncture or capillary puncture technique. Performed various clerical tasks to include utilizing the Laboratory information system for logging, receiving lab specimens and preparing specimens for transport. Clerical responsibilities include answering telephones and providing necessary information to inquirer, printing and faxing results and accessing outpatient testing.

  • Performed bedside tests like bleeding time tests and entered results into patient charts.
  • Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Organized daily work based on collection priority.
  • Accurately labeled vacutainer tubes with patient name, date and time of collection.
  • Handled insurance verification tasks to validate patient insurance information.
  • Logged patient information and recorded results into system.
  • Tracked collected specimens by initialing, dating and noting times of collection.
Certified Nursing Assistant, 10/2004 to 05/2007
Methodist Healthcare System – City , STATE
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Transported patients between rooms and appointments or testing locations.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
Education
High School Diploma: 05/1986
Harlandale High School - City, State
Certificate of Completion: Phlebotomy, 05/1999
Baptist Health System School Of Health Professions - City, State
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Resume Overview

School Attended

  • Harlandale High School
  • Baptist Health System School Of Health Professions

Job Titles Held:

  • Sales/Receptionist
  • Sales Representative
  • Phlebotomist Technician
  • Certified Nursing Assistant

Degrees

  • High School Diploma : 05/1986
    Certificate of Completion : Phlebotomy , 05/1999

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