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sales plumbing technician resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Quick learner goal oriented with customer service adaptability and versatility, with strong problem solving with marketing & sales. I hope to be a engineer with focus on marrying multiple disciplines to produce cutting-edge products. Leverages data analytics and advanced knowledge of field to continuously optimize and innovate. Excited to have a opportunity to experience another industry with my growing knowledge in Electronic Engineering and the opportunities that come with it. Driven student leveraging studies in Electronic Engineering seeks real-world experience as Biomedical Technician. Offers strong interpersonal and task prioritization skills. I have always been mechanically inclined but every supervisor tells me my natural talent in customer service is probably my strongest trait.

Skills
  • Diagnostics procedures
  • Ability to identify root cause of problems
  • Equipment maintenance is a calling of mine
  • De-escalation techniques when dealing with customer complaints
  • Courteous with strong professional service mindset
  • Inter-department collaboration
  • Creative problem solving skills
  • Building customer trust and loyalty in services and products
  • Use of Oscilloscope
  • Materials and service cost estimates
  • Problem anticipation and resolution
  • Proper use of digital multi meter
Work History
07/2019 to 03/2020
Sales & Plumbing Technician City Of Johnson City Johnson City, TN,
  • Diagnose and trouble shoot plumbing system, while at same time clearly documenting findings.
  • Addressing customer concerns and answering any and all questions customer might have.
  • Professional and in a safe manner promoted various service options to ensure issues were resolved.
  • Engaged with customers to effectively build trust in my services so they are repeat customer.
  • Developed and taught new employees techniques on how to present to customer your findings and giving customer price choice of different options to resolve issues.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit for customer.
  • Provided emergency services to install and repair toilets, water heaters, appliances and showers to maintain 100% customer satisfaction ratings.
  • Located and repaired or replaced worn and broken components to enhance system functionality and durability.
  • Measured, threaded and cut materials to correct angles.
  • Performed routine maintenance of plumbing systems in residential and commercial buildings.
  • Prepared budgets and estimated costs for potential work on piping systems.
  • Expanded trade knowledge by networking with colleagues and participating in courses and seminars.
03/2019 to 07/2019
Sales & Plumbing Technician Roto-Rooter City, STATE,
  • Diagnosed customer plumbing issues addressed customer concerns and answered all questions to help resolve any anxiety customer might have.
  • Set up appliances like water heaters, filters and dishwashers with correct settings to maximize performance.
  • Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
  • Employed skills in cementing and welding to finalize high-quality piping systems.
  • Conducted thorough inspects and tests of previously installed systems to locate and correct faults.
  • Worked non-standard and on-call hours and weekends on rotational basis and patiently focused on customer needs.
  • Appropriately fitted pipes by identifying dimensions, sizes and shapes needed to replace faulty pipes.
  • Operated ground microphones and listening discs to locate hidden water line leaks.
02/2016 to 10/2017
Sales & Plumbing Technician Cooke’s Plumbing And Septic City, STATE,
  • Diagnosing septic issues Promoting services company offers (upselling)
  • Promptly answering any concerns customer might have and always giving price options.
  • Grew sales and boosted profits, applying proactive strategies and enhancing sales training.
  • Tracked stock using company inventory management software.
  • In my first year learning plumbing I still was able to be first in sales and services.
  • I won TVs for having most five star reviews on goggle.
  • Measured, threaded and cut materials to correct angles.
  • Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
  • Located and repaired or replaced worn and broken components to enhance system functionality and durability.
  • Mastered and adhered to plumbing codes, installation requirements and governmental regulations.
  • Performed routine maintenance of plumbing systems in residential and commercial buildings.
  • Operated ground microphones and listening discs to locate hidden water line leaks.
  • Appropriately fitted pipes by identifying dimensions, sizes and shapes needed to replace faulty pipes.
  • Operated drill motors, grinders, chop saws, hack saws and burning torches to perform water repipes and mainline replacement.
  • Used basic wiring technic to installed or replaced sewer pumps for lift stations.
01/2012 to 04/2015
Correctional Officer Nevada State Corrects Department City, STATE,
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Arranged for medical and dental care of inmates.
  • Delivered inmates to work sites and returned safely by following protocols.
Education
Expected in 05/2023 to to
Associate of Science: Electrical, Electronics Engineering Technologies
Indian River State College - Ft. Pierce, FL
GPA:
  • Completed professional development in Interpreting Schematic Diagram
  • Relevant Coursework Completed: maintain tools and pendentive maintenance & proper procedures and policies to compile with safety protocols and procedures
  • Continuing education in test equipment to ensure calibration in mechanical equipment
Expected in 08/2021 to to
Associate of Science: Mechatronic Engineering
South Florida State College - Avon Park, FL
GPA:
  • Working knowledge of Lean Six Sigma procedures
  • Completed professional development in OSHA Industrial Workplace safety
  • I have working knowledge to differentiate safe working environment then a non safe working environment, poses 10 hour OSHA Card
  • completed course in production and inventory cost effect
Expected in 01/2010 to to
No Degree: Peace Officer Certification
Nevada Corrections Academy - Carson City, NV,
GPA:
  • Continuing education in Tactical Responds
  • Completed professional development in Law enforcement Policy
Expected in 06/2007 to to
Associate of Arts: Undecided
Truckee Meadows Community College - Reno, NV
GPA:
  • Continuing education in all corr subjects
  • Completed professional development in writing
  • Member of the Philosophy Club
Expected in 12/2006 to to
Associate of Arts: Was Undecided At The Time
Western Nevada College - Carson City, NV
GPA:
  • Completed professional development in Public Speaking
  • Continuing education in Math & English
  • I wrote a paper about privately funded elicitations that was published in school Newspaper
Expected in 06/2006 to to
High School Diploma:
Douglas County High School - Minden, NV
GPA:
  • Continuing education in general studies
  • I was able to over come my Learning Disability and graduate with the rest of my class
  • Elected Captain of my Freshmen Football Team

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Resume Overview

School Attended

  • Indian River State College
  • South Florida State College
  • Nevada Corrections Academy
  • Truckee Meadows Community College
  • Western Nevada College
  • Douglas County High School

Job Titles Held:

  • Sales & Plumbing Technician
  • Sales & Plumbing Technician
  • Sales & Plumbing Technician
  • Correctional Officer

Degrees

  • Associate of Science
  • Associate of Science
  • No Degree
  • Associate of Arts
  • Associate of Arts
  • High School Diploma

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