Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Career Focus
I am looking to expand my customer service skills and expertise by obtaining a position in receptionist services with a focus in book keeping and customer relations. I am pursing a degree in Business Management and Engineering, and customer relations , service and satisfaction are crucial. I have had experience with customer service and receptionist work consecutively 3-4 years. A bank teller / customer service position with customer relations and receptionist skills. Three (3) years of experience working with customers personal financial accounts and opening and closing of accounts, questions and inquiries of customer accounts, loans, and bonds. Balancing of ATM . Also responsible in training new staff when hired.. Additional experience in many Microsoft Office programs , working a multiple switchboard phone system , delivery of messages to proper departments, along with successfully dealing with customer appointments and scheduling.
Summary of Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions

I am looking to finishing a Masters Degree in Engineering with a Minor in Business. I am looking to accomplish further education in finance, business relations, customer relations and services along with expansion and experiences dealing with legal binding documentation, field work, drafting and CADD. I have had 7+ in customer service, with 2+ years in sales. I have been given opportunity to and successfully

  • Managed accounting close, accounts payable, and financial reporting for multiple clients
  • Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding.
  • Established and managed, and guided a customer base, based on research of customers wants, needs and budgetary points on purchase of luxury vehicles.
  • Proficient in communication skills externally and internally within the business to complete simple and complex projects. Along with managing deadlines, quotas, budgetary goals, customer information on financing.
  • Some experience in CADD and blueprint conversions.

Professional Experience
02/2014 to Current Sales Person Petco | Edwardsville, PA,
  • Worked with cross functional resources to implement direct marketing programs, reaching a 10% increase in customer base.
  • Worked closely with company executives to identify new business opportunities and routinely participated in the sales process.
  • Complied with federal, state and company policies, procedures and regulations.
  • Communicated with customers, employees and other individuals to answer questions and explain information.
  • Consulted customers on product that would not only increase they're excitement on a luxury vehicle, but fit their wants and needs.
  • Comprehending along with properly and efficiently addressing objectives to purchasing said vehicles - and resolving them.
  • Recorded, communicated and ensured that all notated repairs, cost adjustments, storage fees, delivery dates - were clear to customer(s) and that said customer (s) ,understood that was to be expected of the dealership.
  • Completed trade appraisals of multitude of vehicles.
  • Proposed and presented sets of numbers to customers that were in sync with budgetary outlines discussed in interview process and product selection with customer.
01/2013 to Current Sales Associate Cole Haan | Commerce, CA,
  • I am responsible for knowing all the product , and the health benefits of that product for any customer that comes into the store.
  • I am also responsible for learning life styles of every customer that comes into the store so that I may provide excellent customer service and provide products that may get them to their lifestyle goals.
  • I am also responsible for plan.
  • grams changes in the store, stock, shrink , inventory , and handling truck.
  • Along with price changes and mark downs of particular products, and removal of expired product.
  • Opening and closing procedures are something that I have also been trained on , along with bank deposit and book keeping procedures.
01/2010 to 01/2013 Bank Teller First Midwest Bank | Evergreen Park, IL,
  • While working with Steuben Trust Company , I've had experience working at the front receptionist desk, handling a multi line switchboard phone, answering emails, handling billing, and communication with departments on appointments and scheduling.
  • I was also trained in customer service , opening and closing of accounts, minimal training when dealing with loans, ability to answer any question or inquiry on business or customer accounts.
  • While working on the teller line I was responsible for handling personal and business bank accounts , determining balances , cashing personal , social security and insurance checks.
  • Handling loan payments and questions , ordering checks, debt cards , and savings bonds.
  • I also dealt with customer inquires and questions when it came to social security cards and tax refunds.
  • I also gained responsibility when it came to balancing the ATM and balancing the main vault along with audit.
  • I had also received the responsibility of training new employees once they were hired.
  • I was also involved in forming plans amongst fellow co -workers to reach goals when contests where presented.
  • I have had experience using computer programs such as Microsoft Office, Excel , Lotus Notes , Word Pro, EZID as verification for signatures , Bankway being the teller program , various email programs, WPM being 70 .
01/2010 to 01/2011 Cashier Lowell General Hospital | Malden, MA,
  • Being part time cashier while working for Wegmans Food Mart , I had the responsibility of providing excellent customer service while knowing all product codes , and tenders when it came to running Wegmans Food Mart cash registers.
  • Knowledge of basic mathematical skills, along with knowledge of cash , check , debit , credit , rain check , and tax exempt tenders.
  • Responsibility of blocking , facing , and restocking of shelving.
  • Inventory on specific product , shrink and removal of expired products.
Expected in B.A | SUNY Empire State College Online, Saratoga, NY GPA:
Expected in 2014 Bachelors of Science | Business , , GPA: GPA: 3.6 GPA: 3.2
Business GPA: 3.6 GPA: 3.2
Professional Affiliations
ATM, basic, benefits, billing, bonds, book keeping, cashier, cash registers, closing, credit, excellent customer service, customer service, debit, email, insurance, Inventory, Lotus Notes, mark, Excel, Microsoft Office, Word Pro, receptionist, scheduling, shipping, switchboard, tax, phone

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