I am an enthusiastic and devoted
IT Business Analyst.
I enjoy working with people from
a variety of departments and levels across the organization and enjoy being a
communicator between development teams and business stakeholders. I find it
both challenging and exciting as every day brings new opportunities to identify
and suggest improvements to the current operating model.
I have experience in requirements
gathering, writing a business requirements documents (use cases, user
interfaces, data modeling, report specifications, system to system interfaces),
analyzing & solving problems, designing business process flows, creating
test scenarios and user acceptance testing plans, change management.
I am keen to join a company where I can reach my
full potential and improve skills.
Experience with business and technical requirements analysis
Experience with business process modeling
Excellent technical documentation skills
Excellent analytical and problem solving skills
Experience with using data in report software, spreadsheets, graphs, and flowcharts
Experience with relational databases and Oracle PL/SQL, Oracle SQL Developer, Toad for Oracle, SAP
Strong skills in MS Office, MS Visio, Camtasia, HP Quality Centre, Zoho
Team player with excellent verbal and written communication skills
3 years 4 months) I provided analysis, documentation, testing, change management, and support for Oracle Siebel CRM systems which was used by XILINX sales operations.
I restructured customer support process and daily operations which increased productivity.
Participated in creating new and maintaining existing functionalities for Oracle Siebel CRM Evaluated the overall business needs and assisted with design and implementation Served as the liaison between the internal users and the software development team Collaborated with stakeholders to identify and translate business needs into technical requirements Documented requirements and technical information from multiple stakeholders Participated in User Acceptance Testing (UAT) to validate functionality Communicated with stakeholders on the scheduling and implementation of changes to the system Worked closely with the development team to troubleshoot user issues Created and maintained user Knowledge Base documentation on SharePoint Assisted in development of training end-users and delivering remote training sessions (WebEx) Prepared monthly/quarterly reports/analysis of team's performance Prepared analysis of software issues and suggested areas to improve (Pareto, Root Cause.
12/2011 to 03/2013
IT BUSINESS ANALYSTTCAS Online － Dublin, Ireland
I provided analysis, testing and support for browser based accommodation management system.
I participated in designing and delivering several new software solutions and functionalities resulting in the acquisition of new customers.
Collaborated with stakeholders to identify our customer's business needs, reconciled conflicts and translated into application requirements Served as the liaison between product developers, sales management and customers Designed business use cases for the development staff with MS Visio Set priorities of tasks and issues for development team Managed the flow of questions and feedback during the development, testing, and production Participated in full life cycle of product development from design to deployment on production Provided online and inside user training for our customers (individuals and groups) Created and developed training material and manuals using Camtasia and MS Office Performed routine updates on project plans, status and issues.
07/2011 to 10/2011
IT SUPPORT AND IT BUSINESS ANALYSTINTERNATIONAL PAPER － Krakow, Poland
I provided IT support and incident management to US and EMEA users English, French and Polish speaking.
I was responsible for receiving, entering, troubleshooting, prioritizing, escalating, and updating IT incidents involving software, applications, networking and hardware.
Provided dedicated IT incident resolution and management services 24-7 to customers by receiving, entering, troubleshooting, prioritizing, escalating, and updating all IT incidents.
Resolved IT incidents using the knowledgebase, minimizing the impact and cost of IT changes/problems to the company Utilized tools such as the USD, Avaya, AD, Lotus Notes, SAP, Remote Desktop, MS Office/Exchange Participated in activities as IT Business Analyst such as change management, ticket distribution, gathering functional needs, technical requirements.
03/2011 to 07/2011
IT HELPDESK ANALYSTKrakow, Poland
I provided IT support and incident management to company HCL French speaking customers.
I was responsible for receiving, entering and initial troubleshooting software related incidents.
Exercised good judgment in prioritizing requests and escalating them to the next level of support where necessary Provided first line troubleshooting of systems, applications and office equipment Utilized tools such as the CITRIX, AD, SAP, MS Office/Exchange Assisted as needed to enhance team effectiveness and customer satisfaction.
Master's Degree : Management Secondary School Leaving Certificate, Poland
ECDL course/certificate in Business Analyst Course in National College of Ireland in Project Management PRINCE Foundation in Project Management Prince Practitioner - in progress
SQL Oracle Specialist in Edyta Solecka, IT Business Analyst, 9310
Create a job alert for [job role title] at [location].