Dynamic Salesforce Administrator and analyst with over 4 years of progressive experience in IT and Sales Operations. Experience includes setting up data security models, change sets, configuring reports/dashboards, developing training curriculum, app customization, validation rules and more. Highly motivated and well-spoken leader with robust problem solving, analytical, customer service, and organizational skills. Resourceful individual able to work autonomously or as part of a team in face-to-face and remote environments.
Excellent problem-solving abilities
Declarative Salesforce Tools
Sales Cloud & Service Cloud
Ad-Hoc SFDC Reports
Converting Business Workflows
Written & Oral Correspondence
Custom Profiles, Custom Fields & Page layouts
Sales Operations Analyst, 11/2015 to 05/2016 Google Fiber – Austin, TX
Support Sales Team & Construction team directly with Sales & Service Cloud Functionality.
Partner with Sales Reps to set sales strategy and meet quarterly Sales quotas.
Created and updated users, reports and dashboards to track pipeline/stages for management visibility.
Managed ongoing support request and administrative needs of users.
Point of contact for SFDC for the Austin, Nashville, Salt Lake City, Provo, and Kansas City Inside Sales Teams.
Research, Generate & Qualify leads for Sales Team.
Manage pre-sales lead qualification activities including: Performing Google searches, using Co-Star, Crane Watch and various Business Journals, as well as processing & building tickets for Google Fiber.
Onboarding all New Hires and inexperienced SFDC users.
Support the development and management of automated business processes, reporting, data integrity.
Fulfill ongoing support and administrative needs.
Ensure the timely delivery of all reports and data needs to each functional team of Salesforce users.
Create and maintain workflows, approval process, and validation rules based on internal stakeholder requirements.
Use Connect & Sell, Tableau, and Tout App to generate customized daily/weekly/quarterly/yearly Dashboards and Reports.
Support sales team directly with Salesforce Sales Cloud issues.
Data Analyst, 09/2014 to 05/2015 Hewlett Packard – Austin, Tx
Generate weekly SFDC Reports and Dashboards
Resolve issues such as analyzing and reconciling inventory in SFDC & SAP.
International Correspondence and Customer Service.
Execute operations within areas such as Purchasing & Inventory management.
Provides vendor management support applying judgment and discretion.
Supports process development.
Partner with high-level Individual Contributors.
Contract, Sales Order, and Return Merchandise Authorization SME
Service & Sales Cloud Support.
New Hire Onboarding and Training.
Salesforce Administrator, 02/2012 to 09/2014 Munuvur – Houston, TX
Developed, launched and managed reports, dashboards, and processes to continuously monitor data quality and integrity.
Managed the database for the team's regions and performed basic administration, de-duping and cleanup procedures.
Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions.
Provided support to 150 Salesforce users worldwide and acted as the primary point of contact for end-user support.
Analyzed current processes and made recommendations for automated notifications to Sales Reps when maintenance renewals are due and when outstanding invoices need attention, standardized sales reps reports, installed and trained users to track Sales appointments for call reports.
Keep up-to-date on technology trends, developments & best practices.
Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules.
High School Diploma: 2010 Temple High School - Temple, TX