Sales Operation Team Leader Resume Example

My position is Sales team leader managing a large team of staff who sell telecommunication products to existing and new consumer customers. Key part of the role is to motivate and drive sales with targets and deadlines in place. The dynamics of the campaign changes on a regular basis as well which means I constantly have to adapt to these whilst maintaining moral and the teams sales performance. I have also managed various Campaigns within the consumer space which include Retention, Customer care & sales inbound and outbound campaigns over the years which had different KPI's/focuses. Majority of my time managing was spent in the consumer outbound space in the campaign I now manage today offering fixed line, broadband & additional mobile services to existing on account mobile customers. Over my 3 plus years as a manger, this has given me experience in client relations, team/campaign movement, recruitment and most importantly the ability to adapt to the constant changes that the call centre industry and outsource provider contains.

Duties:

• Driving sales to achieve & exceed targets to multiple campaigns with different key focuses
• Effective Coaching and Mentoring
• Dealing with potential clients/on boarding businesses Presentations to new businesses
• System/Product Training
• Effective Time Management
• Presentation Delivery
• Recruitment/Interview Process
• Reporting of daily/weekly/monthly stats to the client with any key findings and challenges
• Maintaining a healthy culture within the team/centre Customer Escalations
• Retention Change Management
• Troubleshooting Basic IT Jobs
• Client Relationship Management
• Staff Time Entry (WFM & Workday)
• Trained team on all aspects of operating procedures and company services
• Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals
• Coordinated weekly meetings for internal and external groups, including teleconferences and video conferences, interacting with all levels of management
• Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values

My position was to manage an extremely competitive and thriving outbound team of 20+ FTE. Selling all sorts of business telecommunication products & services to a wide net of small to medium size NZ business customers, speaking with directors and business owners, while also reducing churn and improving company TNPS throughout the Vodafone sales experience. The role was highly focused around team engagement & quality assurance to ensure company compliance and Vodafone way of selling was upheld on every call. Ensuring business complaints were dealt with from supervisor, and to ensure KPI's were met & team monthly targets achieved.

Duties: