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Sales Operation Team Leader Resume Example

Resume Score: 80%

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Amipeliasi
Leha
Professional Summary

I'd initially started my career in sales in 2011, as a Sales Consultant for Vodafone NZ. After many years of perfecting my sales techniques and exceling within the role, I'd quickly realised that this was an industry in which I was passionate about and one that I could see myself in, in the long-haul.

This determination led me to my next challenge in 2014, of being able to lead and empower my very own team within the same organisation. I'd driven the success of a large, unparalleled and effective Sales team(s), who ultimately paid a major contribution, towards the profitability and sustainability of Vodafone. From 2016, I'd been promoted to take the reins over the Retention Team, whose focus was to retain the customer database of Vodafone NZ and oversaw the retention/diffusing of any difficult scenarios/complaints that were escalated through to us.

2019 was the year I decided to move on from my longstanding employer, and I'd taken on a new opportunity as a Sales Operations Team Leader, within a NZ owned IT Firm, The Instillery. This role focussed on the Procurement sector of the industry, where I was able to lead and drive an effective team who were in high demand and contributed towards the operating rhythms of a fast-paced organisation.

Due to the impact that Covid 19 has had on our Organisation, as well as every other company I'm sure, it was within The Instillery's best interest, to disestablish my role. This has ultimately led me to this exciting new opportunity, to seek out my next challenge. Due to my vast background in Sales Management, I know what it entails to lead and enhance, an environment in which my people can grow and feel empowered.

Skills
  • Sales and Marketing
  • Data collection and analysis
  • Operations management
  • Relationship development
  • G-Suite
  • MS Office
  • Team building
  • Sales Goals
  • Strategic Planning
  • Process improvement
  • Team Oversight
  • Quality Management
Education
Unitec Institute Of TechnologyAuckland09/2012Diploma in Architecture
Certifications
  • Microsoft Azure Fundamentals / Certificate
  • First Aid/CPR Certified
  • Keystone Trust Scholarship
Work History
The Instillery Group Ltd- Sales Operation Team Leader
St Marys Bay, Auckland08/2019 - 06/2020

The Instillery group ltd (previously known as OriginIT) encountered challenges in their sales environment, specifically around procurement and inside sales processes.

During my time here, my focus was to observe, understand and initiate action plan/s of how to improve current workflows and highlight key areas of opportunity for more revenue . Main factors were due to high shrinkage volumes and education around processes and systems. During my time here I've taken the opportunity to champion my way through their CRM systems and assisted in properly documenting and closing any knowledge gaps the team had.

Completed an analysis on opportunities vs previous months and comparing data to identify how we can maximize on opp revenue.

Duties:

  • Procurement processes improvement implementation
  • Stock management
  • Overseeing open opportunities and identifying areas to maximize on revenue
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
  • Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base
  • Improved sales processes to streamline customer acquisition and onboarding strategies
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue
  • Developed strategic relationships with key suppliers and clients to foster profitable business initiatives
  • Held weekly meetings with other team managers to identify techniques to overcome sales obstacles
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
Probe Group Ltd- Senior Sales Team Leader
Ellerslie, Auckland04/2016 - 07/2019

My position is Sales team leader managing a large team of staff who sell telecommunication products to existing and new consumer customers. Key part of the role is to motivate and drive sales with targets and deadlines in place. The dynamics of the campaign changes on a regular basis as well which means I constantly have to adapt to these whilst maintaining moral and the teams sales performance. I have also managed various Campaigns within the consumer space which include Retention, Customer care & sales inbound and outbound campaigns over the years which had different KPI's/focuses. Majority of my time managing was spent in the consumer outbound space in the campaign I now manage today offering fixed line, broadband & additional mobile services to existing on account mobile customers. Over my 3 plus years as a manger, this has given me experience in client relations, team/campaign movement, recruitment and most importantly the ability to adapt to the constant changes that the call centre industry and outsource provider contains.

Duties:

  • Driving sales to achieve & exceed targets to multiple campaigns with different key focuses
  • Effective Coaching and Mentoring
  • Dealing with potential clients/on boarding businesses Presentations to new businesses
  • System/Product Training
  • Effective Time Management
  • Presentation Delivery
  • Recruitment/Interview Process
  • Reporting of daily/weekly/monthly stats to the client with any key findings and challenges
  • Maintaining a healthy culture within the team/centre Customer Escalations
  • Retention Change Management
  • Troubleshooting Basic IT Jobs
  • Client Relationship Management
  • Staff Time Entry (WFM & Workday)
  • Trained team on all aspects of operating procedures and company services
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals
  • Coordinated weekly meetings for internal and external groups, including teleconferences and video conferences, interacting with all levels of management
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
Salmat Communications (Vodafone Campaign)- Acquisition Manager
Ellerslie, Auckland05/2013 - 02/2016

My position was to manage an extremely competitive and thriving outbound team of 20+ FTE. Selling all sorts of business telecommunication products & services to a wide net of small to medium size NZ business customers, speaking with directors and business owners, while also reducing churn and improving company TNPS throughout the Vodafone sales experience. The role was highly focused around team engagement & quality assurance to ensure company compliance and Vodafone way of selling was upheld on every call. Ensuring business complaints were dealt with from supervisor, and to ensure KPI's were met & team monthly targets achieved.

Duties:

Reference

Prashant Rai / Contact Center Manager

Salmat/Probe group ltd

Contact: +64 21 112 4913

Max Palmgren / Operations Manager

Salmat/Probe group ltd

Contact: +64 21 428809

Tania Allison / GM of Service

The Instillery Group Ltd

Tania.Allison@theinstillery.com

Contact: +64 27 5826427

Mark Cooke / Commercial & Strategic Executive

The Instillery Group Ltd

Mark.cooke@theinstillery.com

Contact: +64 27 5715822

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • The Instillery Group Ltd
  • Probe Group Ltd
  • Salmat Communications (Vodafone Campaign)

School Attended

  • Unitec Institute Of Technology

Job Titles Held:

  • Sales Operation Team Leader
  • Senior Sales Team Leader
  • Acquisition Manager

Degrees

  • Diploma in Architecture

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