Highly enthusiastic customer service professional with 7 years client interface experience.
Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel.
Enthusiastic customer representative with in-depth knowledge of sales, account management and training.
Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments.
Personable and responsible Cashier with 5 years in retail and customer service. Solid team player with upbeat, positive attitude.
Results-driven Sales associate with proven ability to establish rapport with clients.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Core Strengths
Cash handling accuracy
Outgoing Loss prevention
Mathematical aptitude
Organized Time management
Detail-oriented Excellent multi-tasker
Strong communication skills
Strong organizational skills
Flexible schedule Proficient in MS Office Reliable Personable Eager to learn
Sharp problem solver
Courteous demeanor
Energetic work attitude
Large cash/check deposits expert
Inventory control familiarity
Adaptive team player
Visual merchandising proficiency
Opening/closing procedures
Accomplishments
I am currently I full-time student.
I am active in SGA and I have also been placed on the deans list.
I am a determined.
young lady who always strives to be the best that I can be.
I try to go above and beyond anyones expectations and be the.
best that I can possibly be, in anything that I do.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Database Maintenance; Assisted in the managing of the company database and verified, edited and modified members' information.
Work Experience
Sales/ Office, 09/2015 to 03/2016Helzberg Diamonds - Brandon, FL
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Organized weekly sales reports for the sales department to track product success.
Computed accurate sales prices for purchase transactions.
Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store.
Managed quality communication, customer support and product representation for each client.
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Customer service, 09/2013 to 03/2014Geico - Lakeland, FL
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes.
Addressed customer service inquiries in a timely and accurate fashion.
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Sales associate/ Customer Service, 09/2011 to 03/2012Khols - Brandon, FL
Opened and closed the store, which included counting cash drawers and making bank deposits.
Helped customers select products that best fit their personal needs.
Maintained visually appealing and effective displays for the entire store.
Educated customers on product and service offerings.
Offered exceptional customer service to differentiate and promote the company brand.
Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Kept the showroom clean and maintained neat, orderly product displays.
Processed an average of 100 transactions each day in a timely manner.
Processed all sales transactions accurately and in a timely fashion.
Excelled in exceeding daily credit card application goals.
Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store.
Customer Service Crew Member, 03/2009 to 08/2011Amc Regency 20 - Brandon, FL
Opened and closed the store, which included counting cash drawers and making bank deposits.
Processed all sales transactions accurately and in a timely fashion.
Processed shipments and maintained organized stock shelves.
Built and maintained effective relationships with peers and upper management.
Balanced the needs of multiple customers simultaneously in a fast-paced environment.
Educational Background
Associate of Science:Nursing,2016Hillsborough Community College - Ruskin, FL, United StatesGPA: Recipient of Bank of America Scholarship
Student government representative
I am on the Deans List
