Detail-oriented Quality Assurance Manager with a 10-year background in Customer Service. Starting off as a Customer Service Representative in Revenue Management-Inbound, later moving to the Treasury Department-outbound making calls to collect on NSF payments. Transferring to the Bankruptcy department and processing all bankruptcy paperwork according to the law determining pre and post petition debt, and assisting customers with any post petition payments or arrangements to pay as necessary prior to a role in the quality assurance field. Skilled at developing and implementing improved methods for identifying problems, and offering tailored resolution skills for individuals in need of additional assistance. Adept at data entry using systems and equipment to conduct recorded call review inspections, including Excel Spreadsheets, PowerPoint, Microsoft Outlook, Guideline Data Base.
Skillful Retail Merchandiser accomplished in product handling and display design. Works well independently and as part of dynamic teams. Skilled at collaborating with Store Directors / Grocery Managers on product placement, store displays and marketing material for new product launches and promotions.
Interview existing recipients or prospective applicants in person, or by inbound/outbound calls obtaining financial and other personal information, to evaluate and determine eligibility for public assistance programs.
Performed all data entry into computer based eligibility systems, authorizing benefits based upon the state regulated eligibility requirements.
Process all work according to state and federal regulations within guidelines and timeframes.
Ability to communicate effectively verbally over the phone, in person to person interviews. Poses strong writing skills, heightened comprehension and reading to explain and apply detailed regulations and policies.
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