Sales Merchandiser Resume Example
Results-oriented Retail Sales Merchandiser offering 18+ years of experience leveraging creative business strategies to maximize product profitability. Motivated team player with expertise in conducting inventory, executing floor plans and monitoring sales volumes. Proficient in job-related software, including Excel Spreadsheets, PowerPoint, Microsoft Outlook and Telxon with label printers, Filing of Purchase Orders, Order Receipts/ Print outs. Talented Merchandiser well-versed in stocking merchandise and planning promotional displays. Demonstrated success in collaborating with store and advertising management to create and deploy successful merchandising strategies for seasonal and promotional needs. Offering 18+-year background marketing products within stores to maximize product profitability. Personable but quiet and hardworking with good memory for products and display techniques. Proven history of effective sales and great time management with the capacity to work unsupervised meeting designated goals.
- Arranged product on shelves, at assigned route locations by following established planograms preset by national and local offices. On average working over 150 cases in large format locations daily.
- Worked with managers to optimize promotions asking for additional floor space to bolster seasonal sales.
- Unloaded arriving product stock and moved to store display areas.
- Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.
- Inspected merchandise for quality and arranged proper display location on floor for holiday sales promotions.
- Merchandised new stock to appeal to customers, grab attention and drive sales.
- Monitored and analyzed sales and consumer purchasing trends.
- Removed damaged, out-of-date, not-in-set and discontinued items from displays, keeping products rotated products as needed.
- Established strong vendor relationships to maintain and support business.
- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Provided regular updates to team leadership on call quality metrics, communicating consistency problems or deficiencies within customer service representatives call quality for one and done customer service interaction.
- Educated 150 employees monthly on specific QA standards and confirmed maintenance of standards.
- Developed monthly, and other statistical reports, including analysis for leadership team and for quality improvement program outcomes to perfect the customer service experience.
- Completed forms of scored, pre-recorded calls for opportunities of improving call quality, sometimes collaborating with other quality team members and department managers to implement procedural remedies within national company guidelines providing teachable opportunities via consistent feedback, and reaffirming excellent customer service.
- Collaborated with management to provide training on improved processes and assist with developing visual aides for call representatives to utilize while on live calls to deliver an optimal customer service experience achieving the one call resolution.
Interview existing recipients or prospective applicants in person, or by inbound/outbound calls obtaining financial and other personal information, to evaluate and determine eligibility for public assistance programs.
Performed all data entry into computer based eligibility systems, authorizing benefits based upon the state regulated eligibility requirements.
Process all work according to state and federal regulations within guidelines and timeframes.
Ability to communicate effectively verbally over the phone, in person to person interviews. Poses strong writing skills, heightened comprehension and reading to explain and apply detailed regulations and policies.
- Managed daily case load of 15-20 client cases including walk-ins.
- Professional development completed in Real Estate
- Professional development completed in Advanced Internet Technology- Cellware training for AT&T
- Continuing education in Nursing
- Customer service
- Stocking and replenishing
- Flexible & Adaptable
- Maintain product pricing integrity
- Compassion for People
- Analytical skills
- Reading comprehension
- Data Entry
- Knowledge of Microsoft Word, Excel, Outlook, Power Point
- Product Inventory Counts
- Overstock management/ Price tagging and shelf labeling
- Read and follow planogram design/ In-store event promotion
- Brand alignment within planograms /store locations
- Quality assurance background /Staff training and development/ Policy reinforcement
- Public Speaking skills with the ability to deliver presentations to large groups; that help ensuring smooth transitions providing clear and consistent customer service.
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Resume Overview
School Attended
- Midland College
- Howard College
- Stanislaus County Office Of Education
Job Titles Held:
- Sales Merchandiser
- Quality Assurance Manager
- TWA II
Degrees
- Certificate , Real Estate 08/2008
Certificate , Computer And Information Sciences 2001
Certification , Nursing Assistance 2001
Certificate , Education of Individuals in Elementary Special Education Programs 1992
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