I am proficient in all aspects of the office environment including computer literacy with Microsoft and CRM applications. I have excellent problem solving skills necessary in a customer service position as well as effective sales abilities and techniques developed throughout my successful years of experience in call center, business to business and face to face sales positions. I consider myself to be no less than an expert at multi-tasking and I take pride in performing above average at whatever endeavor I pursue.
Neat, clean and professional appearance
Reliable and punctual
Delivers exceptional customer service
Awarded with multiple sales awards in various types of sales environments.
Promoted to a supervisory position within five months while employed as a Pharmacy Technician.
Promoted to a supervisory position while employed in a call center.
Licensed as a Life, Health and Variable Annuities Insurance Agent as well as a Certified Dental Assistant.
Selected as a Trainer of new hires while employed in a Customer Service position.
10/2013 to 10/2015
Sales & Marketing RepresentativeBluegreen Vacations, Inc. - St. Pete Beach, FL
This position in Marketing and Sales required that I speak with individuals face to face and offer them specified gifts on the premise that they attend a Preview of our exclusive vacation club.
I also sold vacation packages for the guests to return at another time at a discounted rate and attend the Preview of the vacation club at that time.
Persuasion and persistence was required to achieve this commission based position. I was quickly promoted to the prime location due to my early success with meeting my sales quotas.
Resolved problems with vacation club owners and maintained strong business relationships to ensure a pleasant experience during their stay at the Tradewinds Island Grand, St. Pete Beach.
All preview and vacation packages were entered into the data base, I am efficient at data entry.
06/2012 to 08/2013
Telesales RepresentativeQuality Resources, Inc. - Clearwater, FLThis sales position required upselling potential customers who had purchased products either via the internet or after viewing an infomercial. I would also present to them two additional savings programs describing the benefits and value of each and attempt to persuade them to purchase these as well. A credit card had to be pulled for all of these sales. This was a very intense sales environment with over 150 other Reps. in the same room. These calls were highly monitored and critiqued. I excelled in this position and was therefore rewarded with Top Sales awards during my employment there. An auto-dialer was used to maintain an average of over 200 calls per day.
04/2009 to 04/2012
Customer Service RepresentativeGA Food Service - St. Petersburg, FL
This CSR position was in a very demanding, face paced environment.
The ability to handle the public in very complex situations was something I became quite adept at and therefore trained new hires in this position.
I responded to incoming calls from clients, Case Managers, Field Service Reps., etc...and resolved complex problems with a difficult client base.
Routed Field Service Representatives to coordinate deliveries with the clients and made necessary changes due to circumstances with quick thinking and problem solving skills.
11/2005 to 05/2008
Office ManagerThe Federal Loan Source - Clearwater, FL
As an Office Manager, I was responsible for the productivity of the Loan Processing Department. Strict attention to detail was necessary to prepare applications to be completely flawless for processing.
I supervised eight individuals full spectrum from hiring and training to counseling and termination.
Attention to detail, great organizational skills as well as efficient time management skills were necessary to successfully reach loan completion deadlines.
Assisted college students with decision making and application process concerning their outstanding student loan debts and persuaded them to use our services for debt consolidation.
High School Diploma: GeneralGibbs High School - St. Petersburg, FL
St. Petersburg College
Attended for one year
Jamie McPherson / Bluegreen Vacations Inc. Phone: 727.773.6970
Ron Sacino / Sacino's Formalwear Phone: 727.638.8555