Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. With experience managing data and controlling recordkeeping. Skilled at researching and resolving discrepancies. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Both resourceful and experienced offering expertise in customer service and file management. Truly dedicated team member with high attention to detail and strong organizational skills. Handles multiple projects simultaneously with high degree of accuracy.
Performed administrative duties such as tracking accounts receivable and preparing client invoices.
Prepared estimates in Xactimate for client losses to submit to insurance adjusters for water/mold/fire remediation and reconstruction.
Served as a liaison between client and their insurance company.
Managed schedules and routes for all production crews.
Prepared and filed permits to the appropriate Town Hall for building/plumbing/etc.
Main point of contact between new clients, insurance companies, and subcontractors.
Dispatched crew to emergency and non-emergency losses.
Arrange and perform inspections with subcontractors and clients pre/inter/post work.
Processed invoices and expenses using QuickBooks to facilitate on-time payment.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Created detailed expense reports and requests for capital expenditures.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
Executed record filing system to improve document organization and management.
Performed research to collect and record industry data.
Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Handled client correspondence and tracked records to foster office efficiency.
01/2015 to 01/2016
Loss Prevention GuardCentury 21 Department Store – City, STATE,
Apprehended five shoplifters.
Performed numerous inspections of baggage and other designated items and personnel.
Monitored Live CCTV footage.
Completed loss control surveys for underwriting information and evaluation.
Provided meaningful solutions by garnering teams of risk management specialists to meet client needs.
Identified company resources, determined client risk factors and promoted solutions to establish solid client base.
Established solid client base by identifying company resources, determining client risk factors and promoting solutions that alleviated risk potential.
Provided loss control reporting for prospects and clients.
Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
01/2012 to 01/2014
Assistant Manager, CashierExxon Mobil – City, STATE,
Performed all duties of the cashier.
Coordinated product shipment with vendors.
Trained four coworkers.
Authorized oil delivery and handled money.
Answered questions about store policies and addressed customer concerns.
Helped customers complete purchases, locate items and join reward programs.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Worked flexible schedule and extra shifts to meet business needs.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Checked identification for proof-of-age for alcohol and tobacco sales.
Collected and authorized payments of guests.
Education
Expected in 05/2017
Bachelor of Arts: International Criminal Justice John Jay College of Criminal Justice, City University of New York (CUNY) - New York, NY, GPA:
Expected in 05/2015
Associate of Arts: Dutchess Community College, State University of New York (SUNY) - Dutchess County, NY, GPA:
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School Attended
John Jay College of Criminal Justice, City University of New York (CUNY)
Dutchess Community College, State University of New York (SUNY)
