Sales/Marketing Leader Resume Example State Farm

SALES/MARKETING LEADER

Summary

Customer-oriented, strategic-thinking sales professional with over 15 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions. Hardworking and reliable businessman with strong ability in sales and marketing. Offering people skills, quality control and great customer service. Highly organized, proactive and punctual with team-oriented mentality.

Skills

Lead generation
Sales closing
On-site product demonstrations
Planning and coordination
Insurance knowledge
Customer needs assessment
Inside and outside sales
Product and service knowledge
Post-sales support
Team building
Working collaboratively
Analytical
Supervision
Product management and pricing
Product merchandising
Customer follow-up
Cross-selling and upselling
Policy adjustment knowledge
Insurance sales strategy
Email marketing
Client account management
Lead development

Client retention
MS Office
Planning
Time management
Flexible
Friendly, positive attitude
Critical thinking
Collaboration
Microsoft Office
Reliable and trustworthy
Leadership
Goal-oriented
Issue and conflict resolution
Processes and procedures
Key accounts and territory management
Relationship building
Work ethic
Customer service
Conflict resolution
Computer skills
Promotional planning

Experience

Sales/Marketing Leader / State Farm - Humble, TX07/2016 - Current

Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Negotiated and closed deals with minimal oversight.
Presented clients with estimates to quote pricing, outline terms and include home, auto and life information.
Assisted customers during selection process and helped choose perfect products to meet individual needs.
Demonstrated products and trained customers to use and maintain policies and drive safe and save devices.
Made recommendations to customers to promote brand effectiveness and product benefits.
Generated 20+ leads per month and worked to convert customers with 40% success rate.
Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
Implemented professional sales presentations to creatively communicate product quality and market comparisons.
Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
Resolved customer issues and offered continual support throughout sales, delivery and retention processes.
Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.

Outside Sales Representative / Xfinity - Houston, TX04/2016 - 07/2018

Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
Generated more than 10 leads per week and pursued appointment opportunities to convert prospects into new customers.
Educated customers on product features and technical details to highlight benefits.
Calculated total costs for service delivery including production, delivery and installation to provide customer with accurate quote.
Answered customers' questions regarding products, prices and availability.
Maintained excellent and open communication with company leadership to facilitate business development.
Generated sales by executing complete sales cycle process from prospecting through contract negotiations and close.
Closed sales of cable, internet, and phone to increase revenue and build client loyalty.
Attended trade shows and sales conferences.
Used networking opportunities to create successful, on-going business relationships.

Supervisor/Kitchen and Bath Designer / Home Depot - Lafayette, LA08/2010 - 07/2016

Developed interior design concepts and prepared interior systems and finishes.
Created custom design boards with attention to detail for visual representation, including samples of fabrics, wall finishes and flooring.
Assisted clients with budget considerations regarding selection of cabinet and countertops products.
Designed floor plans, elevations, and 3D perspective views and material boards for both in-house review and presentation to client.
Used 3D software to allow customers to clearly visualize completed projects, creating "wow effect."
Created professional presentations to creatively communicate design intent and direction.
Visited home sites when necessary to assess and fulfill customer needs.
Improved operations by working with team members and customers to find workable solutions.
Established and enforced clear goals to keep employees working collaboratively.
Complied with company policies, objectives and communication goals.
Enhanced group productivity 80% by developing and implementing new strategies.
Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
Conducted evaluations and reviews for 8 employees.
Resolved customer complaints and adjusted policies to meet changing needs.
Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Identified and corrected performance and personnel issues to reduce impact to business operations.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Coached and mentored 8 staff members through constructive feedback to develop long-term career goals.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
Provided ongoing training to address staff needs.

Education and Training

Grambling State University - Grambling, LASome College (No Degree)

Ashford University - San Diego, CA05/2016BBA: Accounting

Ashford University - San Diego, CA05/2017MBA: Business Leadership

Accomplishments

Consistently maintained high customer satisfaction ratings.
Developed relationships with many new clients and typically exceeded sales goals by 20%
Led team to achieve Life Goals, earning recognition from upper management and financial reward.
Promoted to supervisor due to increasing sales and learning the products to correctly speak to customers that achieved profit sharing for the company.

Activities and Honors

Member, Alumni Association
Member, Small Business Association (2008 - present)
National Honor Society

Resume Overview

Companies Worked For:

State Farm
Xfinity
Home Depot

School Attended

Grambling State University
Ashford University

Job Titles Held:

Sales/Marketing Leader
Outside Sales Representative
Supervisor/Kitchen and Bath Designer

Degrees

Grambling State University - Grambling, LA Some College (No Degree)
Ashford University - San Diego, CA 05/2016 BBA : Accounting
Ashford University - San Diego, CA 05/2017 MBA : Business Leadership

Sales/Marketing Leader Resume Example

Resume Score: 80%

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