Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Positive and upbeat Manager passionate about sales and hospitality. Results-Driven and disciplined professional with an eight-year record of success in field. Prepared to apply experience and skills to growth-oriented position with progressive organization.

  • Customer Satisfaction & Retention
  • Sales Process
  • Direct Sales
  • Cold Calling
  • Closing
  • CRM
  • Sales & Hospitality Management
  • Public Speaking/Presentations
  • Communication
  • Management & Training
  • Time Management
  • Teamwork & Team Building
Work History
Sales & Marketing Director, 08/2018 to Current
Brookdale Senior LivingCypress, TX,
  • Cultivate high quality client relationships through effective communication and servicing of customer accounts.
  • Collaborate with Regional Teams to develop pricing strategies, marketing plans, budgets, recruitment, and research.
  • Transfer enthusiasm to prospective & current residents to ensure they experience exceptional customer service.
  • Generate & improve partnerships with various referral companies, physicians, home health care agencies, assisted living communities, nursing homes, and rehab facilities.
  • Train the sales team on inquiry follow up, discovery, tour effectiveness, closing techniques, customer satisfaction, etc.
  • Use available data and metrics to make informed decisions and uncover potential missed sales opportunities for follow-up.
  • Monitor current market conditions, and competitors across the region, to generate new business.
  • Manage customer engagement and communication programs, such as in-person or virtual events and tours
  • Coordinate with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
  • Achieved and maintained a 21% inquiry to close rate since opening, resulting in over four million dollars in revenue
Guest Services Supervisor, 04/2015 to 03/2018
Bluegreen ResortsFort Mill, SC,
  • Directed, coordinated, supported and evaluated all operations and activities for the Guest Services Agents and GEM Specialists to insure proper completion of all Front Desk operations.
  • Recruited, hired, trained and supervised all three departments of Guest Services at the most elite resort on the Gulf Coast.
  • Pioneered and administered a property management system in order to simplify the organization of all guests on property.
  • Streamlined the overall check-in process by creating literature used by the Front Desk team during every initial interaction.
  • Succeeded in the scheduling of all Guest Services team members, including Front Desk, Bellmen, and Retail staff.
  • Researched and composed all guest materials regarding local information (restaurant lists, local activities, personal chefs, etc.).
  • Coordinated and implemented all policy changes while serving as a liaison internally in order to communicate any Guest Services changes with other departments.
  • Completely revamped the Front Desk checklist, raising efficiency and facilitating the quality of life for front desk team members.
  • Won the GEM of the Year Award for 2015 and the Presidential Award for 2016.
Guest Service Representative, 08/2014 to 02/2015
Schulte Hospitality GroupHomewood, AL,
  • Played a key role in managing the logistics of guest experiences and served as the initial touch-point for guest arrivals at the front desk.
  • Served as an informed resource for guest concerns and requests both in person and via phone calls.
  • Collaborated with culinary and accounting team members to handle guest requirements from check-in through check-out.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Assisted guests by furnishing information and directions to various areas of property including entertainment, shopping and dining areas.
Sales Manager & Public Speaker, 01/2012 to 01/2014
Festiva Hospitality GroupCity, STATE,
  • Delivered prepared sales presentations to groups of two to thirty customers (one to three times) daily in order to increase company sales.
  • Inspired sales representatives by executing motivational sales meetings and one-on-one mentoring sessions.
  • Maintained over a 35% closing percentage as a sales representative, and was promoted to a sales manager after four months of excelling as a representative.
  • Generated successful relationships with clients & followed up with contacts after exceeding client expectations.
  • Earned Festiva’s Salesperson of the Month for December 2012 & Most Valuable Player Award for the year 2013.
Bachelor of Science: Business Administration - Marketing, Expected in 2010
Drexel University - Philadelphia, PA

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  • Drexel University

Job Titles Held:

  • Sales & Marketing Director
  • Guest Services Supervisor
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  • Sales Manager & Public Speaker


  • Bachelor of Science

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