LiveCareer-Resume

sales lead keyholder resume example with 18+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
  • Hardworking motivated customer service professional. Bringing years of experience meeting customer needs.
  • Proficient in overseeing the day-to-day clerical functions and administrative role.
  • A self-starter always willing to learn and consistently resolve problems
Skills
  • MS Office
  • Excel
  • Word
  • Document Filing
  • Phone Calls
Education
Middlesex County Vocational School Piscataway Piscataway, NJ Expected in High School Diploma : - GPA :
Work History
Pyramid Hotel Group - Sales Lead Keyholder
Beverly, MA, 10/2018 - Current
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Provided sales feedback to management to address concerns in sales reports.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Tracked and prioritized work orders to meet daily production requirements
  • Opened and closed store, by counting registers, making deposits and storing and filing all daily paperwork.
  • Counted out cash drawers and balanced totals.
Lennar - Permit Coordinator
Fort Lauderdale, FL, 07/2018 - 06/2020
  • Worked with vendors to understand needs and provide prompt and accurate service. Confidentially negotiated price between vendors, and developed loyal customer relations by providing excellent service .
  • Obtained documents from Engineers and Architects to facilitate the permit application process
  • Obtained all required approvals for permits and act as liaison between the company and each municipality
  • Prepared and submit applications to various agencies/ boards having jurisdiction over required permits and/or approvals .
  • Reviewed any plans issued out of the division for correct revision dates and review start packages for accuracy
  • Prepared check requests
  • Coordinated paperwork and applications with outside consultants as necessary
  • Worked closely with the municipalities on the status of permits and ensure they are processed in a timely manner
  • Produced and maintain schedules for all communities and coordinate with municipalities from approval to final stages of permitting process •
  • Schedule and coordinate meetings, appointments, etc
  • Entered permitting data and kept all records according to state law
  • Prepared start packages for Construction Managers
  • Obtained inspections needed for closing
  • Maintain all company files relating to site plan applications, approvals, licenses and permits . Meet with county board, attended Hearings on behalf of Lennar, to present project and request approval .
Aaa Mid-Atlantic - Water Sewer Clerk/Permit Technician
Wichita, KS, 05/2013 - 07/2018
  • Assisted with maintenance of utility records for the city’s sewer and water utilities; processes billings.
  • Received utility payments and other revenue payments; posts in Cash receipting program to General Ledger.
  • Performed utility account collection activities to negotiate adjustments in balances owed.
  • Processed open and close requests for service forms.
  • Prepared monthly meter reader analysis and assists meter readers in obtaining accurate information.
  • Provided reception services at city hall by answering telephone, fax machine, public works cell phones and personal inquiries
  • Produced letters, memoranda, reports, tabulations and other materials as requested.
  • Sorted and files correspondence, checks, vouchers, and other materials, numerically, alphabetically, or by other prescribed methods.
  • Assisted in the maintenance of records and files.
  • Worked long lines , and answered heavy call volume effectively and under pressure
  • Balanced cash drawer nightly
  • Responded to all FOIA {Freedom of Information Act} requests in a timely accurate manner
  • Issued construction permits to all the trades
  • Checked all trades licenses on state website to ensure certifications and expiration dates
  • Verified initial plot plans for accuracy
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Developed working relationships with internal and external customers while assisting with account management duties.
  • Carried out opening and closing functions to meet operational needs
Records, Taxes, And Treasury Broward County - Tag and Title Clerk
City, STATE, 04/2002 - 02/2013
  • Verified and analyzed free-and-clear title issues, odometer readings and VIN numbers.
  • Calculated and remitted state sales tax, service and other charges.
  • Prepared tax and title documents to submit all legal transfer work to DMV.
  • Issued titles and registration for all motor vehicles and boats
  • Maintained control log of vehicle certificates of origin and titles, using government software.
  • Organized and prepared tax and title documents to transfer ownership of property.
  • Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Counted cash in register drawer at beginning and end of shift.

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Resume Overview

School Attended

  • Middlesex County Vocational School Piscataway

Job Titles Held:

  • Sales Lead Keyholder
  • Permit Coordinator
  • Water Sewer Clerk/Permit Technician
  • Tag and Title Clerk

Degrees

  • High School Diploma

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