Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Passionate and enthusiastic student currently enrolled at John Jay College pursuing a Bachelors of Science in the Forensic Science major. Energetic individual with outstanding interpersonal, analytical and critical thinking skills. Eager to contribute developed knowledge in chemistry, biology and mathematics in a laboratory setting. Poised to build valuable experience and ready to contribute to team success with administrative and management support.

  • Brand development and marketing
  • POS system expertise
  • Mentoring and training
  • Meeting and exceeding sales goals
  • Merchandise displays
  • Stock management
  • Opening and closing procedures
  • Food safety and sanitation
  • Customer Service
  • Workforce Management
  • Schedule management
  • Issue and conflict resolution
  • Analytical skills
  • Lab equipment maintenance
  • Science coursework preparation
  • Safety rules
  • Lab exercises
  • Chemistry curriculum standards
  • Scientific method instruction
  • Leadership
  • Conflict resolution
  • Multitasking
  • Organizational skills
  • Active listening
  • Critical thinking
Sales Lead, 09/2019 to Current
MarketsourceOrange, CA,
  • Promoted accessories and cross-sold additional products and services through use of active persuasion.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
  • Managed and retained existing client accounts.
  • Optimized revenue levels by developing engaging promotional programs.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Exceeded department expectations for productivity and accuracy levels.
  • Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
  • Reported sales metrics and statistics to management and stakeholders.
  • Achieved or surpassed company-defined sales quotas for consecutive months.
  • Perform opening and closing procedures in the absence of a manager. Assume the role of Manager on Duty.
  • Performing transactions as well as maintaining positive client interactions. Handling client service issues.
  • Ensure a client focused workday.
  • Support store manager and co-manager.
  • Establish and effectively reach sales goals.
  • Analyze and develop sales reports.
  • Coach associates and motivate the team.
  • Utilizing reports to effectively merchandise the store. Style mannequins according to the division standards. Complete daily tasks to maintain the company guidelines. Oversee store operations.
  • Analyze and effectively reach credit card application goals.
Shift Supervisor, 07/2018 to 09/2019
Chenega CorporationFountain, CO,
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Collaborated with team members to improve performance and implement training updates.
  • Enforced safety protocols to promote cost-effective and safe handling of equipment and materials.
  • Employed optimal safety practices resulting in zero hazards, incidents or lost-time accidents.
  • Evaluated, reconfigured and performed equipment maintenance to support operational goals.
  • Trained employees in effective work procedures and performance strategies to optimize operations.
  • Evaluated operational records and made scheduling adjustments to maximize efficiency.
  • Created schedules and assigned jobs based on employee strengths and anticipated customer demand.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Resolved customer complaints and reported issues to senior management.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Open and close registers for each shift.
  • Oversee daily tasks such as merchandising opportunities. Develop sales forecasts as well as sales reports.
  • Handle shrinkage, and loss prevention.
  • Ensure all sales are up to date and accurate.
  • Manage inventory and supply orders.
  • Assist customers and ensure a positive shopping experience.
Counter Person, 04/2016 to 07/2018
Hd SupplyTallahassee, FL,
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Answered customer phone calls to provide speedy and accurate information about store operations, products, promotions and orders.
  • Adhered to food service sanitation guidelines and standards.
  • Greeted customers and offered immediate assistance to help locate and purchase desired items.
  • Resolved issues quickly to satisfy customers and reduce wait times.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Created food displays according to established standards, replacing dated products with fresh.
  • Assisted owners by coaching and training new employees.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Counted cash drawer at end of shift and prepared bank deposits.
  • Wiped counters and tables to remove dirt and food and maintain clean environment for guests.
  • Refilled and restocked merchandise.
Education and Training
Bachelor of Science: Forensic Science, Expected in 05/2022
John Jay College Of Criminal Justice Of The City University Of New York - New York, NY
  • Dean's List Honoree Spring 2019, Spring 2020, and Fall 2020
  • Major in Forensic Science
  • Completed coursework in Organic Chemistry, Physics and Statistics.
  • Forensic Anthropology Club Member
  • 3.3GPA
: , Expected in 06/2018
Sewanhaka High School - Floral Park, NY
  • Honor Roll 2012-2018
  • 3.8 GPA

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School Attended

  • John Jay College Of Criminal Justice Of The City University Of New York
  • Sewanhaka High School

Job Titles Held:

  • Sales Lead
  • Shift Supervisor
  • Counter Person


  • Bachelor of Science

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