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Passionate and enthusiastic student currently enrolled at John Jay College pursuing a Bachelors of Science in the Forensic Science major. Energetic individual with outstanding interpersonal, analytical and critical thinking skills. Eager to contribute developed knowledge in chemistry, biology and mathematics in a laboratory setting. Poised to build valuable experience and ready to contribute to team success with administrative and management support.
- Brand development and marketing
- POS system expertise
- Mentoring and training
- Meeting and exceeding sales goals
- Merchandise displays
- Stock management
- Opening and closing procedures
- Food safety and sanitation
- Customer Service
- Workforce Management
- Schedule management
- Issue and conflict resolution
- Analytical skills
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- Lab equipment maintenance
- Science coursework preparation
- Safety rules
- Lab exercises
- Chemistry curriculum standards
- Scientific method instruction
- Leadership
- Conflict resolution
- Multitasking
- Organizational skills
- Active listening
- Critical thinking
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Sales Lead, 09/2019 to Current
Marketsource – Orange, CA,
- Promoted accessories and cross-sold additional products and services through use of active persuasion.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Managed cash register operations using POS system, including processing sales and returns.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Managed and retained existing client accounts.
- Optimized revenue levels by developing engaging promotional programs.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Exceeded department expectations for productivity and accuracy levels.
- Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
- Reported sales metrics and statistics to management and stakeholders.
- Achieved or surpassed company-defined sales quotas for consecutive months.
- Perform opening and closing procedures in the absence of a manager. Assume the role of Manager on Duty.
- Performing transactions as well as maintaining positive client interactions. Handling client service issues.
- Ensure a client focused workday.
- Support store manager and co-manager.
- Establish and effectively reach sales goals.
- Analyze and develop sales reports.
- Coach associates and motivate the team.
- Utilizing reports to effectively merchandise the store. Style mannequins according to the division standards. Complete daily tasks to maintain the company guidelines. Oversee store operations.
- Analyze and effectively reach credit card application goals.
Shift Supervisor, 07/2018 to 09/2019
Chenega Corporation – Fountain, CO,
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
- Collaborated with team members to improve performance and implement training updates.
- Enforced safety protocols to promote cost-effective and safe handling of equipment and materials.
- Employed optimal safety practices resulting in zero hazards, incidents or lost-time accidents.
- Evaluated, reconfigured and performed equipment maintenance to support operational goals.
- Trained employees in effective work procedures and performance strategies to optimize operations.
- Evaluated operational records and made scheduling adjustments to maximize efficiency.
- Created schedules and assigned jobs based on employee strengths and anticipated customer demand.
- Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
- Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
- Resolved customer complaints and reported issues to senior management.
- Assisted upper management with daily operations to meet standards of service and quality.
- Open and close registers for each shift.
- Oversee daily tasks such as merchandising opportunities. Develop sales forecasts as well as sales reports.
- Handle shrinkage, and loss prevention.
- Ensure all sales are up to date and accurate.
- Manage inventory and supply orders.
- Assist customers and ensure a positive shopping experience.
Counter Person, 04/2016 to 07/2018
Hd Supply – Tallahassee, FL,
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Answered customer phone calls to provide speedy and accurate information about store operations, products, promotions and orders.
- Adhered to food service sanitation guidelines and standards.
- Greeted customers and offered immediate assistance to help locate and purchase desired items.
- Resolved issues quickly to satisfy customers and reduce wait times.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Created food displays according to established standards, replacing dated products with fresh.
- Assisted owners by coaching and training new employees.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Counted cash drawer at end of shift and prepared bank deposits.
- Wiped counters and tables to remove dirt and food and maintain clean environment for guests.
- Refilled and restocked merchandise.
Bachelor of Science: Forensic Science, Expected in 05/2022
John Jay College Of Criminal Justice Of The City University Of New York - New York, NY
GPA:
- Dean's List Honoree Spring 2019, Spring 2020, and Fall 2020
- Major in Forensic Science
- Completed coursework in Organic Chemistry, Physics and Statistics.
- Forensic Anthropology Club Member
- 3.3GPA
: , Expected in 06/2018
Sewanhaka High School - Floral Park, NY
GPA:
- Honor Roll 2012-2018
- 3.8 GPA
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