Passionate and enthusiastic student currently enrolled at John Jay College pursuing a Bachelors of Science in the Forensic Science major. Energetic individual with outstanding interpersonal, analytical and critical thinking skills. Eager to contribute developed knowledge in chemistry, biology and mathematics in a laboratory setting. Poised to build valuable experience and ready to contribute to team success with administrative and management support.
Skills
Brand development and marketing
POS system expertise
Mentoring and training
Meeting and exceeding sales goals
Merchandise displays
Stock management
Opening and closing procedures
Food safety and sanitation
Customer Service
Workforce Management
Schedule management
Issue and conflict resolution
Analytical skills
Lab equipment maintenance
Science coursework preparation
Safety rules
Lab exercises
Chemistry curriculum standards
Scientific method instruction
Leadership
Conflict resolution
Multitasking
Organizational skills
Active listening
Critical thinking
Experience
Sales Lead, 09/2019 to Current Marketsource – Orange, CA,
Promoted accessories and cross-sold additional products and services through use of active persuasion.
Engaged shoppers, providing assistance and information on merchandise and product features.
Boosted team morale and overall sales volume by creating employee incentive sales contests.
Managed cash register operations using POS system, including processing sales and returns.
Researched and capitalized on emerging opportunities to build business and expand customer base.
Managed and retained existing client accounts.
Optimized revenue levels by developing engaging promotional programs.
Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Exceeded department expectations for productivity and accuracy levels.
Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
Reported sales metrics and statistics to management and stakeholders.
Achieved or surpassed company-defined sales quotas for consecutive months.
Perform opening and closing procedures in the absence of a manager. Assume the role of Manager on Duty.
Performing transactions as well as maintaining positive client interactions. Handling client service issues.
Ensure a client focused workday.
Support store manager and co-manager.
Establish and effectively reach sales goals.
Analyze and develop sales reports.
Coach associates and motivate the team.
Utilizing reports to effectively merchandise the store. Style mannequins according to the division standards. Complete daily tasks to maintain the company guidelines. Oversee store operations.
Analyze and effectively reach credit card application goals.
Shift Supervisor, 07/2018 to 09/2019 Chenega Corporation – Fountain, CO,
Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
Collaborated with team members to improve performance and implement training updates.
Enforced safety protocols to promote cost-effective and safe handling of equipment and materials.
Employed optimal safety practices resulting in zero hazards, incidents or lost-time accidents.
Evaluated, reconfigured and performed equipment maintenance to support operational goals.
Trained employees in effective work procedures and performance strategies to optimize operations.
Evaluated operational records and made scheduling adjustments to maximize efficiency.
Created schedules and assigned jobs based on employee strengths and anticipated customer demand.
Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
Resolved customer complaints and reported issues to senior management.
Assisted upper management with daily operations to meet standards of service and quality.
Open and close registers for each shift.
Oversee daily tasks such as merchandising opportunities. Develop sales forecasts as well as sales reports.
Handle shrinkage, and loss prevention.
Ensure all sales are up to date and accurate.
Manage inventory and supply orders.
Assist customers and ensure a positive shopping experience.
Counter Person, 04/2016 to 07/2018 Hd Supply – Tallahassee, FL,
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Answered customer phone calls to provide speedy and accurate information about store operations, products, promotions and orders.
Adhered to food service sanitation guidelines and standards.
Greeted customers and offered immediate assistance to help locate and purchase desired items.
Resolved issues quickly to satisfy customers and reduce wait times.
Restocked napkins, condiments and utensils at self-service areas during slow periods.
Created food displays according to established standards, replacing dated products with fresh.
Assisted owners by coaching and training new employees.
Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Counted cash drawer at end of shift and prepared bank deposits.
Wiped counters and tables to remove dirt and food and maintain clean environment for guests.
Refilled and restocked merchandise.
Education and Training
Bachelor of Science: Forensic Science, Expected in 05/2022 John Jay College Of Criminal Justice Of The City University Of New York - New York, NY GPA:
Dean's List Honoree Spring 2019, Spring 2020, and Fall 2020
Major in Forensic Science
Completed coursework in Organic Chemistry, Physics and Statistics.
Forensic Anthropology Club Member
3.3GPA
: , Expected in 06/2018 Sewanhaka High School - Floral Park, NY GPA:
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School Attended
John Jay College Of Criminal Justice Of The City University Of New York
