Customer service professional dedicated to effective team management and customer satisfaction, who cultivates positive customer relationships through clear and helpful communication. Exceptional customer care professional who addresses inquiries and resolves problems as they arise.
Exceptional interpersonal communication
Excellent time management skills
Effective problem solver
Effective workflow management
Adherence to high customer service standards
Exceptional telephone etiquette
Exceptional all-around communication skills
Creative problem solver
Strong client relations
Cash flow management
Excellent work ethic
Positive and friendly
Personable and friendly
Commitment to quality and service
Sales Lead, 05/2011
to Current Chicos FAS - Soma Intimates – Carmel,
IN Sales Lead - Boutique management duties: Floor leadership of all associates, training them in customer service excellence as well as sales building. Outreach/Customer Engagement Coordinator - Planned and executed events both on-site and off to introduce our boutique to the community, drive sales, and showcase our customer service. Coached team members on making appointment sales & encouraging their clients to book wardrobing parties. Operations Coordinator - Responsible for ordering all supplies for the boutique. Secured all marketing was on hand and in place as warranted for specific sales and showcases. Responsible for all transfers of merchandise being shipped out of the boutique to clients, the distribution center and other boutiques.
Intimates & Accessories Supervisor, 08/2008
to 05/2011 Kohls – Carmel,
IN Assumed ownership of departments, ensuring all marketing updates and floor sets were executed in a timely manner. Trained all associates of the department, making them aware of all expectations of the position, with an emphasis on customer service.
Bachelor of Science: Special Education,
1980 Delta State University - Cleveland,