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Sales Floor Resume Example

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SALES FLOOR
Career Overview

Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry.Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments.

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Energetic work attitude
  • Courteous demeanor
  • Opening/closing procedures
  • Fashion knowledge
  • Adaptive team player
  • Telecommunication skills
  • Customer service expert
  • Large cash/check deposits expert
  • Energetic work attitude
Accomplishments

Customer Assistance 

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales 

  • Consistently generated additional revenue through skilled sales techniques.

Product Sales 

  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.

Multi-tasking 

  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Work Experience
Sales Floor
October 2014 to February 2015MACY'S － Metairie, La
  • Answer customers' questions about merchandise and advise customers on merchandise selection.
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Take inventory or examine merchandise to identify items to be reordered or replenished.
  • Compare merchandise invoices to items actually received to ensure that shipments are correct.
  • Stamp, attach, or change price tags on merchandise, referring to price list.
  • Greet customers entering establishments.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
  • Sort, count, and wrap currency and coins.
  • Supervise others and provide on-the-job training.
  • Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
  • Compute and record totals of transactions.
  • Post charges against guests' or patients' accounts.
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Answer questions regarding the store and its merchandise.
  • Prepare sales slips or sales contracts.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Maintain records related to sales.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Place special orders or call other stores to find desired items.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Inventory stock and requisition new stock.
  • Ticket, arrange and display merchandise to promote sales.
  • Exchange merchandise for customers and accept returns.
  • Clean shelves, counters, and tables.
  • Help customers try on or fit merchandise.
  • Bag or package purchases, and wrap gifts.
  • Greet customers and ascertain what each customer wants or needs.
Cashier/Customer Service
January 2014 to August 2014WALMART － Metairie, LA
  • Issue receipts, refunds, credits, or change due to customers.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Assist customers by providing information and resolving their complaints.
  • Process merchandise returns and exchanges.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
  • Sort, count, and wrap currency and coins.
  • Supervise others and provide on-the-job training.
  • Compute and record totals of transactions.
  • Compile and maintain non-monetary reports and records.
  • Post charges against guests' or patients' accounts.
  • Offer customers carry-out service at the completion of transactions.
  • Weigh items sold by weight to determine prices.
  • Issue trading stamps, and redeem food stamps and coupons.
  • Keep periodic balance sheets of amounts and numbers of transactions.
  • Cash checks for customers.
Sales Ass
October 2013 to February 2014TOYS R US － Metairie, LA
  • Answer customers' questions about merchandise and advise customers on merchandise selection.
  • Take inventory or examine merchandise to identify items to be reordered or replenished.
  • Pack customer purchases in bags or cartons.
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Receive, open, unpack and issue sales floor merchandise.
  • Clean display cases, shelves, and aisles.
  • Compare merchandise invoices to items actually received to ensure that shipments are correct.
  • Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
  • Transport packages to customers' vehicles.
  • Stamp, attach, or change price tags on merchandise, referring to price list.
  • Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
  • Pack customer purchases in bags or cartons.
  • Receive, open, unpack and issue sales floor merchandise.
deli prep
January 2013 to February 2014WINN-DIXIE － New Orleans, LA
  • Store food in designated containers and storage areas to prevent spoilage.
  • Clean and sanitize work areas, equipment, utensils, dishes, or silverware.
  • Take and record temperature of food and food storage areas such as refrigerators and freezers.
  • Wash, peel, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving.
  • Place food trays over food warmers for immediate service, or store them in refrigerated storage cabinets.
  • Weigh or measure ingredients.
  • Mix ingredients for green salads, molded fruit salads, vegetable salads, and pasta salads.
  • Remove trash and clean kitchen garbage containers.
  • Stir and strain soups and sauces.
  • Load dishes, glasses, and tableware into dishwashing machines.
  • Cut, slice or grind meat, poultry, and seafood to prepare for cooking.
  • Package take-out foods or serve food to customers.
  • Scrape leftovers from dishes into garbage containers.
  • Wash, peel, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving.
  • Place food trays over food warmers for immediate service, or store them in refrigerated storage cabinets.
Customer Service Cashier
July 2012 to September 2013ROUSE'S － New Orleans, LA
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
  • Solicit sales of new or additional services or products.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
crew member
April 2011 to July 2012WENDY'S － Metairie, LA
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Assist customers by providing information and resolving their complaints.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Issue receipts, refunds, credits, or change due to customers.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Maintain sanitation, health, and safety standards in work areas.
  • Clean food preparation areas, cooking surfaces, and utensils.
  • Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
  • Take food and drink orders and receive payment from customers.
  • Pre-cook items such as bacon, to prepare them for later use.
  • Prepare and serve beverages such as coffee and fountain drinks.
  • Prepare dough, following recipe.
Educational Background
Associate of Science : biology, 2017Delgado Community College － New Orleans, LA

Coursework in Chemistry and NeuroscienceContinuing education in Marine Biology

High School Diploma : 2013O. PERRY WALKER COLLEGE PREp － New Orleans, LA, usa

GPA 3.7

Skills
Cash, Sales, Greet, Invoices, Credit, Inventory, Cooking, Vouchers, Cashier, Training, Billing, Customer Service, Packaging, Receptionist, Retail Sales, Sales Of, Shipping, Telephone, Cases, Promote Sales, Optical, Safety Standards, Sanitation, Contracts, Exchange, Inventory Stock, Its, Or Sales, Sales And, Security, Security Practices, To Sales, Cabinets, Kitchen, Balance Sheets, Trading, Diverse Environment, Diverse Team, Excel, Excellent Communication Skills, Microsoft Office, Ms Office, Of Sale, Point Of Sale, Word, Advertising, Cash Register, Sales Floor
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Resume Overview

Companies Worked For:

  • MACY'S
  • WALMART
  • TOYS R US
  • WINN-DIXIE
  • ROUSE'S
  • WENDY'S

School Attended

  • Delgado Community College
  • O. PERRY WALKER COLLEGE PREp

Job Titles Held:

  • Sales Floor
  • Cashier/Customer Service
  • Sales Ass
  • deli prep
  • Customer Service Cashier
  • crew member

Degrees

  • Associate of Science : biology , 2017
    High School Diploma : 2013

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