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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

I consider myself a technologically-savvy representative with proven customer service, time management and multitasking abilities. Motivated to learn and study any job and/or task needed for me to reach my personal goals. I am attentive to customer needs and able to break down technical problems to develop effective solutions. Outgoing person with several years of experience in sales, customer service, and management, im Skilled at closing sales, answering questions quickly and handling all different types of issues professionally. Cheerful and upbeat representative with history of exceeding customer and patron expectations. Whether im in a call center answering high volumes of calls or on the sales floor selling products from my vendors I consider myself a calm and composed attribute to my team. I do well in stressful situations with a successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues. I thrive in fast-paced settings. I work hard with every individual to meet their needs. Compassionate representative with documented strengths in building customer relationships. Caring and kind with focus on connecting with my customers, and giving them 100% of my attention. Eager to provide superlative results for customers and employers alike. My experience in not only sales but also in the health field working with individuals from all walks of life, a patient service representative in a call center answering phones for 6 different departments and 26 doctors, or even running my own bar and grill learning how to work in stressful situations taught and helped me become the confident, knowledgeable, professional women that am today. I love to please my superiors with my success.

Skills
  • Relationship selling
  • Merchandising knowledge
  • Retail loss prevention
  • Brand promotions
  • Inventory control procedures
  • Cash handling accuracy
  • Customer service
  • Written and oral communication skills
  • Strategic planning
  • Listening skills
  • Documentation and recordkeeping
  • POS system operation
  • Good at managing intense situations
  • Outgoing personality
  • Customer- and service-oriented
  • Cash register operation
  • Market research and analysis
  • Sales development
  • Excellent communication skills
  • Customer relations
  • Call center operations
  • Inbound phone call management
Experience
01/2019 to 08/2019
Sales Belfor Livonia, MI,
  • Generated sales by executing complete sales cycle process from prospecting through contract negotiations and close.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Built positive and productive customer connections to drive consistent sales.
  • Visited customer locations and represented company at industry events to demonstrate products.
  • Cold called business leaders to initiate inclusion in sales strategies.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
02/2017 to 04/2019
Bartender Shift Manager Regal Cinemas Corporation Marysville, WA,
  • Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
  • Motivated team by giving constructive feedback to deliver exceptional patron experiences to all clientele.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Helped drive average ticket increases by upselling customers from shelf to premium brands.
  • Making connections with customers
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
10/2018 to 01/2019
Sales Rep Sherwin-Williams Charlottesville, VA,
  • Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
  • Identified and approached potential customers by generating leads, setting appointments and conducting site visits.
  • Cold called business leaders to initiate inclusion in sales strategies.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Handled various duties, including inventory oversight, cash control and daily opening and closing procedures for store.
  • Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
07/2012 to 06/2014
Patient Service Representative Exeter Hospital Raymond, NH,
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Listened to the patient and what their needs were and related the message to the nurse, in detailed message
  • Listened to the new patients needs and expectations to determine what doctor to schedule them with.
  • Took several phone calls in a day, made sure to not keep my on hold calls in a Que for longer than 1-2 minutes
  • Scheduled up to 120 appointments in one day, determining if the patient needed to be seen right away for a sick call or if they needed another type of appointment
  • Kept the doctors preferences in mind when scheduling their patients
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Ran statements each month to review outstanding balances and identify accounts in need of collection processing.
  • Called patients off the "cold call" list to remind them of their upcoming appointments, and confirming them
  • Reviewed accounts and made sure their insurance was up to date in our systems
  • Followed HIPPA regulations
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Took payments for upcoming appointments
  • Redirected phone calls to the direct department in the call center
  • Answered patient questions and fielded complaints.
Education and Training
Expected in 05/2009
High School Diploma:
Buhler High School - Buhler, KS
GPA:

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Resume Overview

School Attended
  • Buhler High School
Job Titles Held:
  • Sales
  • Bartender Shift Manager
  • Sales Rep
  • Patient Service Representative
Degrees
  • High School Diploma

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