Quality-focused accounting professional with over 15 years processing invoices, managing vendors and auditing expense reports.
Maintain and develop good relationship with customers. Tested the design and effectiveness of internal controls and business processes.Scheduled an average of 6 appointments per day.Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews.Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments.Addressed customer questions and concerns regarding products, prices and availability.Trained sales teams on educational products at seminars and special events.Answered customer's questions about products prices, availability, uses and credit terms.Determined the cost and pricing of proposals and bids.Supervised 8 area promotersDelivered exceptional account service to strengthen customer loyalty.Received and processed cash and credit payments for in-store purchases.Described use and operation of merchandise to customers.Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.Shared product knowledge with customers while making personal recommendations.Demonstrated that customers come first by serving them with a sense of urgency.Worked as a team member to provide the highest level of service to customers.Verified that all merchandising standards were maintained on a daily basis.Determined merchandise price schedules and discount rates.Generated monthly and annual sales reports.Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.Wrote sales slips and sales contracts.
Coordinated all department functions for team of 5. Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Verified and logged in deadlines for responding to daily inquiries.Coordinated meetings with other department managers and served as main liaison between sales and production. Scheduled and confirmed appointments for entire management team.Provided support for CEO and sales team in managing operation work flow.Successfully established effective systems for record retention by creating database for daily correspondence tracking.Standardized department filing system to increase efficiency.Improved communication efficiency as primary liaison between departments, clients and vendors.Developed more efficient filing systems and customer database protocols.Increased meeting efficiency by developing meeting agendas.Communicated with clients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring payments. Suggested process improvements to secure prompt and regular receipts for the organization.Opened and assigned new client accounts.Coordinated approval processes of all accounts payable invoices.Conducted month-end balance sheet reviews and reconciled any variances.Researched and resolved billing and invoice problems.Referred clients to partner agencies for additional services.
Managed staff of 7. Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines.Collaborated extensively with auditors during preliminary and year-end audit processes. Executed accounts receivable reporting enhancements and reconciliation procedures.Managed accounting operations, accounting close, account reporting and reconciliations.Evaluated accounting requirements during discovery meetings with potential clients. Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Addressed and resolved non-routine, complex and unexpected variances. Assisted the CFO with the production of the monthly financials, management reports and board packages.Determined best short- and long-term tracking methodology. Maintained confidential information, such as pay rates, bonus targets and pay grades. Systematically prepared documents and assembled financial statements for independent auditors.Verified that company controls were in compliance with established policies by auditing department and warehouse. Reduced time and costs and increased efficiency by introducing new accounting procedures.Coded the general ledger and processed vendor invoice payments.Suggested process improvements to secure prompt and regular receipts for the organization.Opened and assigned new client accounts.Coordinated approval processes of all accounts payable invoices.Balanced batch summary reports for verification and approval.Conducted month-end balance sheet reviews and reconciled any variances.Rectified escalated accounts payable issues from employees and vendors.Researched and resolved billing and invoice problems.Maintained accounts receivable documentation electronically and on paper.Handled cash and deposits using the proper accounting procedures and documentation.Entered weekly sales and customer count sheets for review by management. Researched and resolved collections and billing disputes with tact and efficiency.
Verified that company controls were in compliance with established policies by auditing manufacturing Suggested process improvements to secure prompt and regular receipts for the organization.Identified inefficiencies and made recommendations for process improvements.Assessed and trained personnel for promotion to cross-functional operations.Developed and implemented data-based solutions in a timely manner.Coordinated closely with quality control regarding products awaiting dispositions.Supervised production schedules, production quality and on time delivery.Established and adjusted work procedures to meet production schedules.Implemented root cause and corrective actions to remove production constraints and improve product quality.Improved efficiency and productivity by eliminating waste and production constraints.Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.Defined project deliverables and monitored status of tasks.Served as the single point of contact for billing of national accounts and changes.Audited 3 plants/warehouses and 5 print on demand work plans per quarterly.Conducted research on logistics operations, including literature reviews, interviews and site visits.Reported inventory balances and cycle counts in both the ERP and WMS systems.Evaluated and reconfigured systems to support customer service and operational goals.Conducted quarterly and yearly inventories of warehouse stock. and offered recommendations for improvements.
Oversaw the daily performance of computer systems, including IBM 4341, tape drives, typesetting. Resolved technical issues for clients on the phone and through e-mail. Resolved internal customer issues by establishing workarounds and solutions and by debugging and creating defect fixes. Developed and managed project plans while providing status updates to management.Responded to customer service emails in a timely and effective manner.Maintained records, logs and the lifecycle of work requests.Troubleshot hardware issues and worked with service providers to facilitate repairs. Trained new operators. Documented rerun request.
Operation Samahan Community Health Center . Volunteer/Board Member
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National City Chamber of Commerce - Volunteer
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