Sales Engineer Resume Example
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SALES ENGINEER
Professional Summary
Sales Engineer with proven track record in SaaS industry and significant expertise in cloud based systems. Adept at working with customers to determine IT challenges within organization and engineer practical solutions. Friendly and personable with solid history of successful relationship management.
Skills
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Work History
01/2018 to CurrentSales EngineerNetscout | Westford , MA
- Technical sales expert for Alliance Laundry System's cloud based, IoT technology solutions (business management platform, mobile payment app, CRM, POS, and payment kiosk) across multiple brands and commercial laundry segments.
- Works with the CIO and strategic partners on new initiatives setting new product and feature roadmaps.
- Manages the customer-facing aspects of the systems, including new product launches and feature releases, product sales, customer on-boarding, product marketing and training, customer feedback and feature requests.
- Works closely with developers to build products and features from a user perspective based on customer feedback.
- Collaborates with Sales and Marketing on go-to market plans, managed distributor trainings, and engaged directly with customers during the sales process and after the sale.
- Secure sales of cloud-based software solution for business management and accepting mobile payment through delivering engaging product demonstrations and providing technical expertise for sales efforts.
- Sales to date exceed $8M in commercial laundry products.
- Manages customer success post-sale through leading comprehensive training programs, follow-up store visits, and providing technical support.
- Enhances the product offering by translating field customer feedback into actionable software updates for development and support teams.
- Gathers competitive product intelligence and create competition overviews to support sales teams tailored to specific market segments such as vended laundry versus on premises laundry.
- Grew technology installations more than 700% since product launch in 2018.
- Grew mobile payment app adoption within the laundromat and multi-housing segments by over 200,000 users and increased app utilization 120%.
- Developed system training resources for business owners, including ‘how-to' videos, training manuals and best practice guides.
01/2016 to 01/2018Sales EngineerNetscout | Colorado Springs , CO
- Successfully launched a new product line in high pressure filtration.
- Filters greatly improved the operational lifetime of spray nozzles and created new revenue in excess of $440K plus a recurring revenue stream of $30K per year.
- Trimmed $30K per year in BOM cost for Gen 3 Misting Unit by introducing silicone elastomeric valves in the dosing pumps.
- The change in material choice also improved operational lifetime of the component.
- Employed consultative sales paired with exceptional product knowledge to support dealers' sales of misting products to residential consumers.
- Secured $180K in direct sales of MistAway products.
- Designed, developed, and tested hardware innovations to attain the highest equipment performance, product lifetime, and best user experience.
- Designed piping networks optimized for minimal pressure drop and highest efficiency of chemical delivery through engineered calculation and application expertise.
- Acted as head technical sales liaison for major franchise organization.
- Lead the training and sales efforts for the franchisees through individual coaching, webinars, and equipment installations.
01/2014 to 01/2016Sales Engineer & FounderApex Systems | Chesterfield , VA
- Launched a sales and marketing business to support the growth of start-up companies in the flexible electronics industry.
- Delivered comprehensive customer service by providing technological consultation and implementation, including product testing, and equipment installation.
- Created new applications for primary business client by sourcing a solder-able aluminum flexible laminate from an OEM in Israel.
- Later the OEM became a new business client.
- Developed and managed B2B sales and marketing strategies in U.S.
- And international markets by aligning product offerings with market trends and customer requirements.
- Engaged prospective customers through exhibiting at tradeshow events and live demonstration of example printed electronic devices enabled by clients' technologies.
01/2010 to 01/2014Application EngineerNovaCentrix | City , STATE
- Led projects from design to delivery through application development, testing product performance, building out technical specification sheets, and managing marketing and sales programs.
- Delivered engaging tradeshow and onsite demonstrations to secure sales, grow brand recognition, and cultivate relationships with industry leaders.
- Built and sustained excellent customer relationships by offering proactive technical support, project development leadership, and onsite training programs.
- Generated $315K in initial revenue and $20M in forecasted revenue by developing an R&D technology into an exclusive commercially viable process with a patent pending.
- Patent: Edd, Andrew et al.
- Method for Forming Thin Film Conductors on a Substrate”: US20140154427 filed June 5, 2014.
- Drove $1M+ in sales by effectively managing customer projects and recommending appropriate company products to improve business operations for university and commercial groups.
- Designed multiple products and methods resulting in industry innovations, including a roll-to-roll flexible electronics printing system and an energy-efficient drying method for thin films:.
- Patent: Schroder, Kurt et al.
- Method for Drying Thin Films in an Energy Efficient Manner”: US20120255192 filed Oct.
- 11, 2012.
Education
Bachelor of Science | Mechanical EngineeringUniversity Of Texas At Austin, City, State
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Resume Overview
School Attended
- University Of Texas At Austin
Job Titles Held:
- Sales Engineer
- Sales Engineer & Founder
- Application Engineer
Degrees
- Bachelor of Science | Mechanical Engineering
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