Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Summary
Started of career world as hands on with mechanical skills and have since added sales and customer service to advance career options , very understanding of customer service/needs and always go extra mile to make sure customers are happy with product and time management
Skills
Sales , communications with customers, ability to adapt , very personal with customers needs ... I am extremely good at maintaining relationships with customers on first name basis and complying to the needs of customers
Education and Training
Haven High School Haven, KS Expected in 05/1999 ā ā High School Diploma : - :
Hutchinson Vo-tech Collision Repair Hutchinson , KS Expected in 05/1999 ā ā Associate of Applied Science : Collision Repair - :
Hutchinson Community College Hutchinson, KS Expected in 05/2002 ā ā Associate of Science : Fire Science - :
Experience
Lawrence Livermore National Laboratory - Sales/Customer Service Representative
Livermore, CA, 08/2019 - 02/2020
Livermore, CA, 08/2019 - 02/2020
- Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
- Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Worked with managers to develop service improvement initiatives.
- Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Assessed customer needs and upsold products and services to maximize [Type] sales.
- Consulted with customers to determine best methods to resolve service and billing issues.
Baptist Hospitals Of Southeast Texas - Paint Shop Supervisor
Beaumont, TX, 06/2016 - 05/2019
Beaumont, TX, 06/2016 - 05/2019
- Primed vehicle repairs to improve adhesions of new paint coats.
- Handled and disposed of hazardous waste carefully to minimize harm to personnel or environmental habitats.
- Kept all machinery in good working order by completing thorough disassembly, cleaning and reassembly of sprayers and other power equipment.
- Matched paints to vehicle color specifications or original manufacturer colors.
- Prepared surfaces by removing imperfections, applying rust-resistant undercoats and sealing seams.
- Used chemicals, including solvents to clean equipment after paint applications.
- Loaded paint into equipment and adjusted controls to maintain consistent paint flow.
Nextier Oilfield Solutions Inc. - Painter
Fort Lupton, CO, 08/2013 - 06/2015
Fort Lupton, CO, 08/2013 - 06/2015
- Painted walls and other surfaces using traditional and sprayer methods and worked efficiently to complete jobs within required timeframes.
- Filled out work orders, records of service calls and work logs and submitted to [Job title] for project review.
- Collaborated closely with [Job title]s and clients on projects to stay on task.
- Recommended options to customers for blending, harmonizing and contrasting colors to add depth to smaller spaces.
- Completed average of [Number] painting jobs per [Timeframe], including [Type], [Type] and [Type].
- Operated compressors, [Type] and [Type] equipment with caution to avoid injuries and maintain tools.
- Completed and filed daily work slips to document progress and provide estimated completion time.
- Monitored paint supplies, placing orders whenever needed and properly and safely recycled old paint.
- Coordinated and completed ongoing routine painting of exterior and interior of properties.
- Determined appropriate color for new and replacement applications during consultation with customers.
- Readied surfaces and surrounding areas for painting using sandpaper, tape and other materials.
- Used power and hand tools safely and effectively.
- Operated hand tools and power tools such as [Tool] and [Tool].
- Prepared surfaces for remodeling in residential and commercial properties.
- Maintained thorough inventory of paint equipment and supplies by checking product levels daily.
- Mixed paints and solutions and monitored temperatures.
- Chose correct brushes and materials for jobs and purchased from vendors.
Dahlsten Truck Line Inc. - Wash Bay Attendant
City, STATE, 04/2011 - 05/2014
City, STATE, 04/2011 - 05/2014
- Managed order processing and inventory logging to achieve efficient and functioning workplace.
- Drove vehicles to and from workshops or customers' workplaces or homes [Number] times per [Timeframe].
- Recommended, selected and helped locate out-of-stock merchandise based on customer requests.
- Inspected vehicles thoroughly to recommend changing of auto parts, painting and other necessary services.
- Verified proper stickers and plates were attached to vehicle to establish status of vehicle.
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color to promote visually appealing environment.
- Cleaned vehicle external areas by hand, brush or by operating [Type] and [Type] washing equipment to preserve exterior.
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Resume Overview
School Attended
- Haven High School
- Hutchinson Vo-tech Collision Repair
- Hutchinson Community College
Job Titles Held:
- Sales/Customer Service Representative
- Paint Shop Supervisor
- Painter
- Wash Bay Attendant
Degrees
- High School Diploma
- Associate of Applied Science
- Associate of Science
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