Started of career world as hands on with mechanical skills and have since added sales and customer service to advance career options , very understanding of customer service/needs and always go extra mile to make sure customers are happy with product and time management
Skills
Sales , communications with customers, ability to adapt , very personal with customers needs ... I am extremely good at maintaining relationships with customers on first name basis and complying to the needs of customers
Education and Training
Haven High SchoolHaven, KSExpected in 05/1999 ā āHigh School Diploma: - GPA:
Hutchinson Vo-tech Collision Repair Hutchinson , KSExpected in 05/1999 ā āAssociate of Applied Science:Collision Repair - GPA:
Hutchinson Community CollegeHutchinson, KSExpected in 05/2002 ā āAssociate of Science:Fire Science - GPA:
Experience
Lawrence Livermore National Laboratory - Sales/Customer Service Representative Livermore, CA, 08/2019 - 02/2020
Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Worked with managers to develop service improvement initiatives.
Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Assessed customer needs and upsold products and services to maximize [Type] sales.
Consulted with customers to determine best methods to resolve service and billing issues.
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