Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Hardworking customer service professional accustomed to fast-paced sales call center environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in sales standards and best practices.

Positive and upbeat Customer Service Specialist bringing 10 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about sales standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Highly-enthusiastic Client Service professional with 10 years of client interface experience. Well-versed in products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives.

Innovative professional focused on maintaining high levels of accuracy as well as achieving customer service and sales goals. Proven ability to establish rapport with clients and exceed all sales goals.

Personable, friendly and solution-oriented with over 10 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, customer service, time management and sales. Dedicated to customer loyalty and satisfaction.

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Outgoing with years of experience in customer service. Skilled at closing sales, answering questions quickly and handling all issues professionally.

Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in solutions.

Results-driven leveraging years of proven skills in establishing strong rapport with clients. Collaborative team player diligent about contributing to achievement of group goals.

Skills
  • Report creation
  • Credit card payment processing
  • Organizational strengths
  • Customer relations
  • Microsoft Office expertise
  • Quality control
  • Route management
  • Shipping and receiving understanding
  • Call center experience
  • Retail sales customer service
  • Inbound and outbound calling
  • Sales expertise
  • In-store support
  • Courteous demeanor
  • Clerical support
  • Adaptive team player
  • Product organization
  • Problem-solving abilities
Experience
Sales/Customer Service Representative, 02/2020 to 03/2020
J&B MechanicalCity, STATE,
  • Assessed customer needs and upsold products and services to maximize sales
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Interviewed customers regarding all issues and reported feedback to management team.
  • Answered all the inbound calls per day and directed to designated individuals or departments.
Cashier/Food Server, 11/2019 to 02/2020
Caseys General Stores Inc.City, STATE,
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Assisted cashiers with completing end-of-day counts and securing funds to prevent loss or theft.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Worked closely with front-end staff to assist customers.
  • Trained new employees in cashiering procedures, offering assistance in resolving any types of issues.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Sales/Customer Service Representative, 04/2011 to 07/2016
Allstate Tower Inc.City, STATE,
  • Assessed customer needs and upsold products and services to maximize tower sales.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Met or exceeded revenue objectives by promoting towers and maintances to customers during service, account and sales follow-up calls.
  • Worked with managers to develop service improvement initiatives.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Addressed many website inquiries per day, converting many into renewal customers.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Reviewed account and service histories to identify trends and issues.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Interviewed customers regarding all types of issues and reported feedback to management team.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Resolved average of 100% inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
Education and Training
High School Diploma: , Expected in 05/2000
Henderson County High School - Henderson, KY
GPA:
: , Expected in
Henderson Community College - Henderson, KY
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

82Good

resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended

  • Henderson County High School
  • Henderson Community College

Job Titles Held:

  • Sales/Customer Service Representative
  • Cashier/Food Server
  • Sales/Customer Service Representative

Degrees

  • High School Diploma
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: