Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Seasoned Operations Manager and hands-on leader with over ten years' experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing relationships, compliance strategies and processes to increase productivity. Offering a solid understanding of time management, effective communication skills and a talent for spotting areas in need of improvement. Resourceful and methodical self-starter looking to bring knowledge and abilities to a dynamic, growth-oriented management role.
Skills
Public speaking
Training & Performance evaluations
Salesforce
Budgeting
Networking
Quality control
Compliance control
Scheduling
Organized managerial style
Microsoft Office Suite
Outlook
Website Management
Negotiating contracts
Inventory control
Risk Management
Development of procedural manuals
Work History
07/2014 to 03/2020Sales/Customer Service ManagerWilliams-Sonoma, Inc. | Victor, NY,
Licensed Insurance Professional in an administrative role.
Responsible for training & supervising team members.
Managing the daily administrative operations of the agency.
Responsible for maintaining a diplomatic and professional work environment.
Responsible for verifying payroll & commissions.
Provide front line inquiry research and response by phone, in writing or in person to the public & internal team members.
Work without supervision exercising independent judgment to manage time; organize and prioritize work; handling multiple tasks simultaneously.
Responsible for establishing and maintaining effective office policies & procedures, adhering to state & company regulations.
Assist in monitoring property and liability claims; working with customers and adjustors.
Sales Leader, assisting sales force in obtaining goals; distributing work load and developing systems to create an efficient work environment.
Maintain databases and daily production.
Responsible for equipment inventory and ordering supplies.
Operate software for publishing, graphics and spreadsheet development.
Consistently meeting customer expectations of providing excellent service; ability to resolve customer issues, possess excellent de-escalation skills.
Responsible for accounts payable.
Responsible for agency calendar, coordinate and schedule appointments; update daily activity; manage day-to-day office activity.
Accept payments; reconcile petty cash, prepare and finalize daily deposits; agency bank account reconciliation.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Suggested new procedure to persuade cancelling customers to stay with company, resulting in 7% decrease in cancellations.
Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
04/2008 to 01/2014General ManagerFedex Cross Border | West Jefferson, OH,
2012 Franchise Innkeeper Of the Year.
2012 Award winner: First Impression, Curb Appeal and Breakfast presentation; October Spotlight of the Month.
2011 Boomerang Franchise, Top 20 hotels nominee.
Develop and maintain local website.
Successfully maintained exceptional quality control standards and provided Signature legendary customer experience.
Managed all department operations to ensure efficient transactions; setting goals and delegating responsibilities.
Solicit and develop new business accounts by cold calling and networking, while maintaining relationships with existing accounts.
Analyzed trends and compile data to revise planning and strategy for successful performance.
Compiled payroll data; prepared hiring and termination paperwork.
EstablishEd morale building philosophy & employee development resulting in high employment retention rate.
Fostered an environment in which customers enjoy high levels of service & employees are motivated to deliver top performance.
Solicited customer feedback to understand customer needs and the needs of the community.
Provided staff with coaching, feedback and developmental opportunities.
Identified problems and concerns for opportunities of improvement to meet operational goals.
Managed with integrity and honesty, promoting a transparent culture and values.
Ensured adherence to employment laws and safety standards.
Assisted in processing worker's compensation claims; working with claims adjustors and attorneys.
Maintained employee records; counseling of employees; investigated work comp and unemployment issues.
Wrote business correspondence and procedure manual.
Managed team schedule with eye for coverage needs and individual strengths.
Built and strengthened area partnerships to reap benefits such as new revenue channels and enhanced public awareness.
Developed innovative sales proposals to promote product quality and showcase market comparisons.
Controlled spending on overhead and equipment by devising and executing cost-management procedures.
Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Built customer loyalty by devising promotions and products according to customer needs and budget.
01/1999 to 04/2008OwnerPatient Account Services | Lake Ridge, VA,
Responsible for all aspects of small business ownership as a sub-contracting janitorial services for Shelby County, IA.
Provided routine janitorial services, carpet cleaning and floor restoration for small offices to large corporations and school districts.
Adhering to safety & procedural requirements specific to each contract.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
06/1990 to 07/1995Front Desk ManagerPalm Bay Surgery Center | City, STATE,
Worked with surgeons and their office staff to schedule outpatient procedures.
Insured medical records were in order.
Responsible for discussing financial obligations with the patient for payment to the surgery center.
Registration of patients & waiting room responsibilities.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Maintained accurate, current and compliant financial records by monitoring and addressing variances.
Education
Expected in 05/2014Associate of Science | General StudiesIowa Western Community College, Council Bluffs, IAGPA:
Expected in High School Diploma | Harlan Community High School, Harlan, IAGPA:
Expected in No Degree | Mortuary Science And EmbalmingArapahoe Community College, Littleton, COGPA:
Additional Information
Authorized to work in the US for any employer
CERTIFICATIONS AND LICENSES
, Insurance License, Property-Casualty & Life-Health
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