Dedicated and focused Office Administrator who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Attention to detail
Microsoft Office proficiency
Meticulous attention to detail
Professional and mature
Strong problem solver
Dedicated team player
Strong interpersonal skills
Planned all meetings and travel for CEO
Successfully planned and executed corporate meetings, lunches and special events for client visits + employees.
Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Answered multiple phone lines, transferred calls to corresponding departments, filed client records and billed accordingly.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Prepared member records packets for insurance reviews of procedures and fees/services justification.
Performed administration tasks such as filing, developing spreadsheets, faxing reports, blueprints, photocopying collateral and scanning documents for inter-departmental use.
Maintained status reports to provide management with updated information for client projects.
Assisted with payroll preparation and entered data into cumulative payroll document.
Established client payment plan program to monitor payment compliance and progress, reducing uncontrolled payment activity by 10%.
Sales/ Customer Service Associate06/2009 to 10/2011Payday Benefits, LLCProvo, UT
I worked as a sales/customer service associate selling weight loss products such as Acai, Acai Burn, and Hyper Hoodia.
Recommended and helped customers select merchandise based on their needs.
Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
Informed customers about sales and promotions in a friendly and engaging manner.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Managed organization's largest region and performed full sales cycle duties, increasing annual sales by 60%.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Improved customer ratings by 12%.
Maintained up-to-date records at all times.
Ran reports and supplied data to fulfill customer report requirements.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Planned and executed national sales department improvements, updating the company's approach to marketing, cost analysis, presentations and territory establishment.
Sales associate09/2008 to 03/2009Finish Point Marketing, LLCOrem, UT
I was a sales associate who called outbound selling Acai, Acai resolution, Hyper Hoodia, and Skinny boost.
Recognized as top sales generator, increasing sales level by 70%.
Developed promotional programs to optimize revenue levels.
Received company Employee Performance Award after maintaining record sales achievement of 40% growth four months in a row.
Hostess/Cashier11/2007 to 07/2008Los HermanosLindon, UT
Apportioned and served food to facility residents, employees, or patrons.
Accepted payment from customers and made change as necessary.
Greeted guests and sat them at tables or in waiting areas
Responsible for daily set up of five stations.
Greeted customers in the restaurant, took and rang up orders, handled payment and thanked customers
Informed patrons of establishment specialties and features
Inspected dining and serving areas to ensure cleanliness and proper setup
Respite Care04/2007 to 01/2013Acumen Orem, UT
Provided teachings for my disabled sister.
prepared meals, Supervised her daily activities- Getting dressed, grocery shopping, getting to work on time, ensured she got everyday activities accomplished.
Office Administration/ Insurance Agent training08/2006 to 12/2006State Farm InsuranceSpringville, UT
Answered phones, scheduled appointments, money handling, provided customer basic information on insurance plans.
Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.
Processed applications, payments, corrections, endorsements and cancellations.
Called warm leads each week to expand client base.
Promoted agency products to customers in person, on the telephone and in writing.
Compiled coverage and rating information in an accessible format.
Prepared necessary paperwork to process insurance sales and renewals.
Submitted up-to-date activity and production logs to agency management for review.
Followed up with potential clients regarding online information requests.
Presented and clearly explained insurance policy options to clients based on their needs and goals.
Researched coverage and premium options and supplied clients with the best coverage available.
Coded claims forms and mediated disputes between carriers and clients.
Finalized and maintained all types of personal lines insurance policies within the agency.
Sales03/2006 to 08/2006Statefarm InsuranceOrem, UT
Called outbound to interested customers looking for information on Statefarm insurance, and set up appointments to meet with an agent in their area.
Receptionist03/2005 to 06/2005St. George SteelSalt Lake City, UT
Answered calls, scheduled appointments for buyers, general office duties, filed and greeted customers.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Designed electronic file systems and maintained electronic and paper files.
Maintained the front desk and reception area in a neat and organized fashion.
Served as central point of contact for all outside vendors needing to gain access to the building.
Planned meetings and prepared conference rooms.
Dispersed incoming mail to correct recipients throughout the office.
Supplied key cards and building access to employees and visitors.
Made copies, blueprints, sent faxes, sent e-mails, and handled all incoming and outgoing correspondence.
Created PowerPoint presentations used for business development.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Managed the day-to-day calendar for the company's senior director.
Properly routed agreements, contracts and invoices through the signature process.
Received and distributed faxes and mail in a timely manner.
Received and screened a high volume of internal and external communications, including email and mail.
Managed daily office operations and maintenance of equipment.
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Telemarketer05/2004 to 08/2004Western WatsOrem, UT
Outbound calls, surveys, communciated in a respectful and great attitude manner.
Associate of Arts: Business Management/Accounting2015University of Phoenix OnlineEudora , KS, United States
GED2008TimpanogasOrem, UT, United States
Adobe Acrobat, Attention to detail, basic, Cash handling, Computer literate, Critical Thinking, clients, excellent customer service, Email, general office duties, HTML, insurance, Internet Navigation, Access, Excel, money handling, Windows, Microsoft Word, Problem Solving, Reading, sales, Teamwork, telemarketing, phones, Time Management, WordPerfect