Hard working and focused young professional seeking a career to take my life to the next level. Responsible and dedicated individual who can handle tasks on my own and collaborate with a team and produce quality work on tight deadlines if need be. Flexible and dependable with years of experience in manufacturing, production, call center, office, and customer service environments. I am a talented individual with solid work history and proven ability to perform well no matter what.
Well versed in computers and various computer programs
Initiative to work independently
Strong communication skills
Adaptive team player
Expert in customer relations
Strong problem solving ability
Active listening skills
Energetic work attitude
Top sales performer
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Cashiered with two cash registers at once in tandem to maximize customer flow.
Production And Manufacturing
Contributed to productivity through operations, quality, and safety
Repaired broad range of machines
Used operational knowledge of systems, parts and components to solve problems that arose during assembly.
Call Center (Customer Service)
Managed call flow with multiple calls in queue
T-MobileFebruary 2014 to CurrentSales/Customer Service Indianapolis, INMaintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Trained new employees quarterly. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Achieved high sales percentage with consultative, value-focused customer service approach. Cross-trained and provided back-up for other customer service representatives when needed.
White CastleJanuary 2014 to July 2014Food Service/Cashier Indianapolis, INOperated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Accurately measured ingredients required for specific food items. Carefully maintained sanitation, health and safety standards in all work areas. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
Papa Murphy'sFood Production Indianapolis, INPrepared items according to written or verbal orders, working on several different orders simultaneously. Cleaned food preparation areas, cooking surfaces, and utensils. Frequently washed and sanitized hands, food areas and food preparation tools. Accurately measured ingredients required for specific food items. Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.
MarshFood Production (Deli/Bakery) Indianapolis, INEffectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Followed proper food handling methods and maintained correct temperature of all food products. Consistently produced exceptional menu items that regularly garnered diners' praise. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Set up and performed initial prep work for food items such as soups, sauces and salads. Mixed, weighed and proofed ingredients in accordance with bakery recipes.
LCP Transportation, LLCCall Center/Data Entry Indianapolis, INVerified that information in the computer system was up-to-date and accurate. Eliminated outdated records by sending the records to be scanned. Developed and created a more effective filing system to accelerate paperwork processing. Assisted with payroll preparation and entered data into cumulative payroll document. Successfully established effective systems for record retention by creating database for daily correspondence tracking.
Electro Painting and Refurbishing, INC.Manufacturing/Production Indianapolis, INWorked independently on projects and tasks within a carpentry team. Safely used band, circular, jig, reciprocating, chop and compound miter saws. Operated power saws, planers, jointers, routers and pneumatic equipment. Operated all equipment throughout manufacturing process. Established and adjusted work procedures to meet production schedules. Diligently maintained safety and quality standards.
Arsenal Technical High School2010High School DiplomaIndianapolis, IN