Willingness to learn and do what it takes to get the job done
More than 20 years' experience as a supervisor/ office manager, medical billing with collections and in customer service industry.
Possess solid computer skills, excellent working knowledge using Microsoft Excel, WordPerfect, and Powerpoint.
Working knowledge with the following medical EMR systems: Intergy, All Scripts, Epic, Cam-2000
Ability to train, motivate, payroll, human resource circumstances
Bilingual speaking (Spanish).
Medical EMR Intergy, All Scripts, Epic, Cam-2000,
Ability to train, motivate, human resource circumstances
Accounts receivable, Accounts Payable
Front office reception
Human resource issues
Medical Billing Supervisor
Revenue and sales projections
Sales ColleageMacy's | Augusta, GA | Sep 2018-Current
Attend to customers by assisting with purchases
Maintain area clean
Assist customers with purchase choices.
Restock the floor work in every department where ever needed.
Office ManagerCancer Center Associates of Carolina Dr. Gill & Dr. Ergul Oncology and Hematology | Aiken, SC | Aug 2013-Current
Manage staff of twenty employees as well as two physicians
Develop new processes for employees which resulted in better performances and improved time management.
Work directly with front and clinical staff to achieve best results for customer service for patients and practice.
Researched and updated all required material such as insurance fee schedule, updating contracts, meaning full use , making sure all providers' credentials are up to date along with contracts for all Commercial and State funded insurances for all physicians.
Preformed daily and monthly close of business.
Hold meetings with different departments to update upcoming changes or new progresses.
Filled in and assisted in any position that needed if there was a shortage in staff.
Trouble shoot, problems that may have arose with computers or software system.
Ordered necessary materials needed to insure the practice ran efficiently.
Processed Death certificates worked with hospice in providing all information needed for patients to include preparing prescriptions for providers to sign.
Referred patients to other physicians, set up appointments for patients to have PET, CT, Bone marrow Biopsy, any other test deemed necessary.
Obtained authorization, for all procedures to include chemotherapy services, researched foundations for patient financial assistance for chemotherapy.
Met with all representatives, which were affiliated with drug companies, Specialty pharmacies, Insurances companies.
Oversaw office financial management, including AP/AR and payroll administration.
Interviewed, on-boarded, developed and oversaw daily activities of clerical and administrative office personnel.
Managed $600,000.00 office monthly revenue
Conducted performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Along with any other duties Physicians deemed necessary.
Billing ManagerPediatric Partners Of Augusta | Evans, GA | Aug 2005-Dec 2014
Supervised front desk and billing department 18 staff members.
Responsible for accounts receivable Medicaid, Amerigroup, Wellcare, Commercial Insurances
Ensured patient information was entered correctly and efficiently and in timely manner.
Entered daily charges and posted monies received from Insurance companies and patients
Credentialed all new providers coming to join the practice, to include updating all current providers' credentials with insurance company as needed.
Trained new hires in front desk and billing department duties and software.
Ran weekly and monthly AR reports to ensure accounts were being worked efficiently. Informed employees of any updates and changes to ensure the office runs efficiently.
Helped patients bring accounts into good standing by implementing payment plans.
Managed billing scheduled claims to be filed nightly for insurance companies to process for payments.
Set up and maintained All scripts electronic billing system.
Conducted insurance verification and pre-authorization, procedures and managed patient charts.
Became PRN front office staff for after-hours clinic in evenings and weekends
Medical Billing ManagerMaternal Fetal Medicine | Augusta, GA | Sep 2012-Aug 2013
Keyed all charges for in office patients and patients seen in the hospital.
Posted all monies collected on a daily basis from either Insurance EOB'S and payments received from patients,
Scheduled all new patients referred to office, check eligibility, obtained authorization for all procedures performed in office.
Worked all insurance denials for non payment on claims for all type of reasonings such as: coding errors, missing patient information, and any other reasons for non payment.
Education and Training
Certificate of Completion : Continuing Education Medical CodingAugusta State University | | Augusta, GA | Jun 2007
Some College (No Degree): Computer ProgrammingUniversity of Maryland | Munich