High-powered Customer Service sales trainer who effectively motivates associates through continual guidance, direction, development and coaching.
Conflict resolution techniques
Training and development
Inventory control procedures
Cash handling accuracy
Strong communication skills
Sales Coach & Trainer03/2013 to CurrentH&MNew York, NY
Maintained visually appealing and effective displays for the entire store.Educated customers on product and service offerings.Offered exceptional customer service to differentiate and promote the company brand.Kept current on market and product trends to effectively answer customer questions.Completed floor replenishment to guarantee size availability and promote customer satisfaction.Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.Offered direction and gave constructive feedback to motivate team members.Built and maintained effective relationships with peers and upper management.
Visual Merchandising Supervisor05/2012 to 03/2013GUESS? Inc. Fifth Avenue FlagshipNew York, NY
Styling sections and areas according to theme and current trends, while making the merchandise visually appealing to customers Responsible for Sorting Merchandise Responsible Merchandise Repricing, Promotions, Marketing Responsible For Shipment & Merchandise Processing Stock Checks Steaming & Placing New Product Responsible For All Window And Store Displays.
Sales Representative/ Visual Merchandiser08/2011 to 01/2012ZARA FIFTH AVENUENew York, NY
Assuring Customer Service While Replenishing Merchandise.
Stock Check, Merchandise Lookup, Customer Service On the phone.
Responsible for the maintaining and restocking of inventory.
Responsible for daily schedules & Men's accessories.
H.S. DiplomaHealth Professions and Human Services High SchoolNew York, NY