To obtain a position as administrative assistant where good analytical skills, problem solving ability, and basic administrative ability can contribute to profitable operations.
1st Dan Black Belt in Tae Kwon Do from Jae H.Kim Tae Kwon Do Institute.
Black Belt in karate from East Coast School of Combined Martial Arts.
Positive Teen Image Award given by the Mayor of Boston.
Microsoft Office proficiency
Meticulous attention to detail
Santé Medical AestheticsSouthlake, TXSales/Call Center Associate04/2018
Documented in E Clinical Works database each inquiry and resolution.
Provided product and service information to customers.
Collaborated with customer service team members to give exceptional service throughout the entire purchasing experience.
Created new processes and systems for increasing customer service satisfaction.
Organized weekly sales reports for the sales department to track product success.
Compiled weekly monetary reports and records for Office managers.
Generated leads for new sales through telephone and email contact with customers.
Informed customers about all product lines and services offered by the company.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Consulted with customers on the services provided and scheduled daily consulations.
Sona Dermatology & MedSpa of DFW - Dallas NorthparkDallas, TXSales Consultant09/2016 to 04/2018
Contact and follow up on new potential clients
Develop strong client relationships through effective phone and face-to-face interaction
Meet and exceed daily company sales
Provide Sona Clients with an exceptional client experience by developing relationships and following up in a timely manner recommended relevant products and services
Completing administrative tasks required to process sales
Work collaboratively with all staff to achieve team goals
Confirmed that appropriate changes were made to resolve customers' problems.
Maintain a positive attitude and bring energy & enthusiasm to the center
Ideal ImageDallas, TXGuest Service Receptionist05/2015 to 01/2016
Greeting guests in a friendly manner as they enter the center Answering incoming calls Scheduling the guest for follow-up appointments and placing reminder calls Receiving guest payments Upselling additional treatment areas and/or skin care products Ordering office supplies Other duties as assigned.
The Pretty Kitty Brazilian Waxing BoutiqueDallas, TXLead Receptionist02/2014 to 05/2015
Sending and Receiving Phone Calls.
Setting and Canceling Appointments.
Manage store inventory.
Maintaining clean work environment.
Salon 7 Dorchester, MAAssistant Manager04/2013 to 01/2014
Informed guests of spa services, programs and activities over the phone and in person.
Addressed all guest complaints and referred any escalated situations to management.
Ensured salon team conducted each segment of a Client visit Assist the Salon Manager with the analysis of salon sales, expenses and trends Maintained an adequate stock of salon inventory
Ensured inventory control of supplies Assisted the Salon Manager with salon administrative duties.
Sanela SalonBrookline, MALead Receptionist09/2012 to 06/2013
Informed guests of salon services, programs and activities over the phone and in person.
Sending and responding to emails
Management of Social media accounts.
Supplied guests with robes, slippers and locker keys.
Coordinated and booked all salon service appointments for individual and group clients.
Assigned clients to stylist by aligning the client's needs with the Stylist's expertise.
Offered refreshments of ice water and iced tea to all incoming guests.
Addressed all member concerns with patience.
Responded to customer inquiries in a friendly and professional manner.
Kennison Staffing INCBoston, MAAdministrative Assistant09/2011 to 03/2013
Serve as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems.
Provide administrative/secretarial support for various departments such as answering telephones, assisting visitors.
Operate desktop computer; prepare, transcribe, compose, type, edit and distribute agendas and minutes of numerous meetings.
Schedule and coordinate meetings, interviews, appointments, events, etc for supervisors.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Forever 21Aventura, FLSales Associate02/2010 to 01/2011
Maintaining a clean and friendly working environment.
Expert customer service.
Aiding customer Fashion needs.
Best BuyBoston, MAWireless Consultant08/2008 to 12/2008
Setting up Wireless activations and Contacting wireless providers.
Maintaining a customer friendly environment.
Assisting customers with all their wireless needs.
Education and Training
Associate of Arts:General Studies2019Tarrant County College - Trinity River Campus, Fort Worth, TX, United States