sales automotive service writer resume example with 6+ years of experience
- 609 Johnson Ave.49204TulsaOK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Accomplished Service Writer with success in assisting with daily business operations. Talented in providing customers accurate delivery and cost estimates through communication with insurance providers and vendors. Adept in processing warranty claims with insurance companies and requesting customer approval before providing service.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions.
Knowledgeable and dedicated customer service professional with extensive experience with various Tax Collector positions such as tag renewals, driver license renewals, title changes, received and documented tax payments. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
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Ameripro Roofing – Colorado Springs, CO Orange Park, FL
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Implemented routine scheduled maintenance programs for established customers.
- Responded to customer calls and emails to answer questions about products and services.
- Used computer system to enter customer information, create service records, order parts and develop cost estimations.
- Presented different repair options to customers to help each person make appropriate choices.
- Accurately diagnosed and recorded service needs on work orders and provided details to technicJessicas.
- Advised management members on customer issues or mechanical repair problems.
- Resolved issues by coordinating with departments.
- Consulted with customers to assess service requirements and produce accurate orders.
- Assigned jobs to technicJessicas according to experience and knowledge of handling specific repairs.
- Answered service department phone and responded promptly to questions and messages.
- Greeted and registered customers requiring service and directed automobiles to service garage.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
Ameripro Roofing – Crawfordsville, IN Green Cove Springs, FL
- Promoted available products and services to customers during service, account management, and order calls.
- Trained staff on operating procedures and company services.
- Investigated and resolved accounting, service and delivery concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Trained new personnel regarding company operations, policies and services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded proactively and positively to rapid change.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly.
Sun Tire Cooperate Office – City, STATE Jacksonville, FL
- Promoted available products and services to customers during service, account management, and order calls.
- Trained staff on operating procedures and company services.
- Investigated and resolved accounting, service and delivery concerns.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Middleburg High School - Middleburg, FL
St Johns River State College - Orange Park, FL
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Resume Overview
School Attended
- Middleburg High School
- St Johns River State College
Job Titles Held:
- Sales/Automotive Service Writer
- Customer Service Representative
- Customer Service Representative
Degrees
- High School Diploma
- No Degree
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