Highly qualified, detail-oriented and hardworking. Proficient in research, writing, case management and client relations. Expert computing and technology skills including competence in multiple software applications, website design (HTML), CMS and hosting, networking issues and social media.
Microsoft office experience
Eye for detail
Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Cashiered with two cash registers at once in tandem to maximize customer flow.
Sales Assosiate05/2013 to 07/2014Shoe Show Inc.Morgantown, WVConsistently met and exceeded department expectations for productivity and accuracy levels. Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Placed special merchandise orders for customers. Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions.
Deli Assosiate07/2014 to 11/2014KrogerMorgantown, WVTook necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Correctly received orders, processed payments and responded appropriately to guest concerns. Communicated clearly and positively with co-workers and management.
Waitress/Delivery11/2014 to 01/2015Aroy Dee Thia RestarantGlens Falls, NYAssisted guests with making menu choices in an informative and helpful fashion. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Appropriately suggested additional items to customers to increase restaurant sales. Promptly served all food courses and alcoholic beverages to guests. Regularly checked on guests to ensure satisfaction with each food course and beverages. Managed closing duties, including restocking items and reconciliation of the cash drawer. Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
Business Administration2017Martinsburg CollegeMartinsburg, WV, United StatesContinuing education in Business Administration
High School Diploma2013Morgantown High SchoolMorgantown, WV, United States
Knowledge of using simple office machinery, such as a copier, typewriter, calculator, and computer.