Sales Associates resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Profile
Accurately managed a cash draw in various companies such as Macy's, Victoria's Secret, Steve & Barry's department stores and a Restaurant franchise known as Pepe's Pizza. Handled customer inquiries and solved billing problems.
Dealt with a diverse customer population, good enthusiasm with cooperation and dedication.
Volunteer for Columbia High School main office as a secretary during a summer program.
Computer literate in Microsoft Word, Excel, and Office.
Qualifications
Customer- and service-oriented
Retail merchandising expertise
Excellent communication skills
Listening skills
Reliable and punctual
Computer proficient
File/records maintenance
Savvy negotiator
Results-oriented
Cash handling accuracy
Inventory control
Microsoft Office
Written and oral
POS systems
Relevant Experience
Acted as the departments "go-to" person for challenging calls and as the primary mentor for new employees.
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Sales
Consistently generated additional revenue through skilled sales techniques.
Market Research
Interviewed clients via market research surveys to identify product issues and customer needs.
Routinely helped as many as 150 customers each day in a high-volume retail outlet.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Multi-tasking
Cashiered with two cash registers at once in tandem to maximize customer flow.
Competitive Analysis
Performed competitive analysis to make recommendations for future company growth.
Experience
08/2014 to 08/2014Sales Associates Five Below, Inc. | Altamonte Springs, FL,
Computed sales prices, total purchases and processed payments.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Placed special orders and called other stores to find desired items.Recommended merchandise based on customer needs.Operated a cash register to process cash, check and credit card transactions.Guided customers in choosing items that reflected personal style and shape.Administered all point of sale opening and closing procedures.
Described merchandise and explain operation of merchandise to customers.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Placed special orders and called other stores to find desired items.Recommended merchandise based on customer needs.Replenished floor stock and processed shipments to ensure product availability for customers.
08/2012 to 2013Counter sales Specialist Benchmark Senior Living | Smithtown, NY,
Dior Counter Sales Specialist selling Dior cosmetics from skin cares to makeup to your everyday woman.
I made sure all Dior products were all in stock with updated products behind the counter.
kept counter well clean and other surrounding areas including glass displays, answering phones and taking clients inquiries
Explained information about the quality, value and style of products to Influence customer buying decisions. about products.
Products holds\orders.
Walk around the store to communicate to clients about Dior skin care products.
Demonstrate how to apply our skin care and how to apply makeup that works for different skin type.
Placed special orders and called other stores to find desired items.
Administered all point of sale opening and closing procedures.
Informed guests of spa services, programs and activities over the phone and in person.
Coordinated and booked all spa service appointments for individual and group clients.
Greeted all guests and assisted them with requests and special services.
2012 to 08/2012SM SpecialistBenchmark Senior Living | Barnstable, MA,
Supervised/Manage body imaging scanner.
Set up a body profiles to displays on clients brochures for participating store brands they like to shop from to find the best fit for them at their favorite retail stores.
Guiding customers into the scanners to get scan for accurate body measurements from their mid- lower body to see which store sells their best fitted jeans or pants.
Cleaning around the kiosk, making sure paper work is filled and filed by the end of the day, making sure all devices are working at all times.
Assisted customers with technical issues via email, live chat and telephone.
Maintained a calm, professional demeanor when faced with high demand, high volume workloads.
Troubleshot hardware issues and worked with service providers to facilitate repairs.Created new account, reset passwords and configured access for users.
Continually updated scannerforms and brochures with the most current information.
11/2011 to 2012Sales SpecialistAmerican Outdoor Brands | Chicopee, MA,
Specialize in selling cosmetics brands such as Lancome and Clinique.
Demonstrate how to apply products on the customers
Making sure they are fit for the right skin care and also specialize to the clients needs.
Selling fragrance as well from all brands.
Make sure cosmetics and fragrance department was always recover at all times.
Replenish and stock all sold items.
On slow days Computed sales prices, total purchases and processed payments.
Placed special orders and called other stores to find desired items.
Operated a cash register to process cash, check and credit card transactions.
Explained information about the quality, value and style of products to Influence customer buying decisions.
I recover the sales floor outside of our department from handbags to sunglasses department.
07/2011 to 11/2011Sales Specialist7-Eleven, Inc. | Chelsea, MA,
Sell Electronic E-reader's at a kiosk for a company called Kobo.
communicate wtih clients who passes by that interested in kobo e-readers and explain our product in details.
I inform customers about all the features and how to use it by showing examples.
Showing customers how easy the device is and how to navigate through books, newspapers and magazines.
Answered customers’ questions and addressed problems and complaints in person and via phone.
Held each team member accountable for achieving brand and performance goals.
Operated a cash register to process cash, check and credit card transactions.
Opened and closed the store, which included counting cash drawers and making bank deposits.
04/2010 to 2011Sales Associate/Commission7-Eleven, Inc. | Chico, CA,
Selling Impulse department name brands such BCBG, Michael Coors, INC, Alfani, Calvin Clan etc.
Making sure all customers get outstanding customers service through out the store as a sales associate.
I prepare ready to wear in the latest styles that is wearing in the current for our clients.
Make sure that I assist customers in/out of fitting rooms until they are ready to check out.
Computed sales prices, total purchases and processed payments.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Administered all point of sale opening and closing procedures.
Replenished floor stock and processed shipments to ensure product availability for customers.
10/2009 to 02/2010Sales Associate/Commission7-Eleven, Inc. | Christiansburg, VA,
Selling men's, women's, kids and toddler shoes on a commission base pay
fixing fixtures around the shoe department replacing or adding new footwear to the area
stocking new boxes of shoes buy sizing them from small to biggest
walking back and forth from stock room to the selling floor to meet costumers needs.
Handling Cash transactions and credit all types and along with opening store credit.
Opening and closing store registers, and recovery.
03/2009 to 11/2009Sales AssociatePoulin Lumber | Hardwick, VT,
Assist clients on the sales floor with any inquires about our clothing.
Sell clothing, shoes, jewelry handbags sunglasses maintaining our store goal for each day by keeping up with sales.
Greeting everyone making sure they had a good shopping experience coming in and leaving out.
Explained information about the quality, value and style of products to Influence customer buying decisions.
Facilitated monthly and quarterly physical inventory counts.
Recommended merchandise based on customer needs.
Replenished floor stock and processed shipments to ensure product availability for customers.
10/2008 to 2009Cashier, Sales AssociateMacy's Department Store | City, STATE,
Cashier
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Explained information about the quality, value and style of products to Influence customer buying decisions.
Replenished floor stock and processed shipments to ensure product availability for customers.
Handbags and accessories recovered at all times and made sure our signtags in the store was updated.
Maintained visually appealing and effective displays for the entire store.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
04/2008 to 05/2008Cashier, Sales AssociateMacy's Department Store | City, STATE,
I handle all cash and credit card transactions
balanced cash draw at close of shift, frequently closed store
Recovery fitting rooms and floor levels between Handbag'/Juniors departments.
Whenever I would get a chance as frequently as possible I would interact with customers on a daily bases
preformed best quality service and deliver outstanding customers satisfaction.
Described merchandise and explain operation of merchandise to customers.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Operated a cash register to process cash, check and credit card transactions.
Explained information about the quality, value and style of products to Influence customer buying decisions.
Administered all point of sale opening and closing procedures.
Maintained visually appealing and effective displays for the entire store.
Answered customers’ questions and addressed problems and complaints in person and via phone.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
04/2007 to 03/2008Cashier, Sales AssociateVictoria Secrets Department Store | City, STATE,
Interact with customers making sales on the floor in the beauty department
Selling cosmetics and other beauty products.
Open store credit with Victoria Secrets credit card on great deals and savings for great customer service.
I did replenishment for counters and shelves in my area and other areas in the store.
Inventory replacing and restocking shelves also did window displays and rearrange store.
I mostly and Frequently Opened the store.
Helped customers select products that best fit their personal needs.
Maintained visually appealing and effective displays for the entire store.
Kept current on market and product trends to effectively answer customer questions.
Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Administered all point of sale opening and closing procedures.
Operated a cash register to process cash, check and credit card transactions.
06/2006 to 04/2007CashierSteve & Barry's University Sportswear | City, STATE,
I handle all cash and credit card transactions in department store environment.
Balanced cash draw at close of shift.
Frequently store Closings for the next day openings.
I monitored supply of women's clothing and men's inventory.
Duties included retail shelf stocking.
Recovery during store hour's offer seasons great deals.
11/2004 to 05/2006Cashier, Prep CookPepe's Pizza | City, STATE,
I handled all transactions, both in person and via telephone orders.
Pre-heat pizza and other cook foods, making sure the driver who delivers the food deliver to the right address and receive the correct change.
Sometimes help the cooks in the kitchen with the orders if it gets busy.
Wash and clean dishes in kitchen also clean the dining room where the tables are.
Education
Expected in 2016Associate of Science | Radiology Essex County College, Newark, NJGPA:
Current
Expected in 2005 | Columbia High School, Maplewood, NJGPA:
Skills
Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Filing, Internet Research, Report Transcription, Research, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Type 25 WPM, Typing, Vendor Management, Writing, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Proofreading, Reading Comprehension
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