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Sales Associate Team Leader Resume Example

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SALES ASSOCIATE TEAM LEADER
Summary

Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance.

Skills
  • Merchandising knowledge
  • Cash handling accuracy
  • Dispute mediation
  • Relationship selling
Experience
Gpm Investments | Michigan Center , MISales Associate Team Leader06/2017 - 04/2020




  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

  • Negotiated and closed deals with minimal oversight.

  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Coordinated activities with other departments to ensure quality customer service.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Worked with fellow sales team members to achieve group targets.
  • Helped average of 40 customers per day by responding to inquiries and locating products.

  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Acted as point of contact for internal and external customers across departments.

  • Acted as initial contact in addressing customer concerns.
  • Prepared cash deposits up to $5000 with zero discrepancies.
  • Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
  • Met merchandise processing standards and maintained organized and accessible work area.
Russ Darrow Group | Sheboygan , WIAutomotive Sales Consultant06/2012 - 03/2017
  • Increased after-market sales by 20% by persuasively presenting additional products which enhanced vehicle and ownership experience.


  • Tracked updates to vehicles, changing markets and customer purchasing trends.
  • Maintained garage safety protocols to meet regulatory and company expectations.

  • Kept detailed records of repairs, labor involved and parts used.
  • Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
  • Managed sales negotiations and financing options.

  • Trained and developed sales team members to maximize revenue.
  • Adhered to standards of quality and service and industry regulations.

  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Communicated with customers about tires and battery offerings, including policies, restrictions and refund policies.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.
  • Organized store by returning all merchandise to its proper place and restocked displays.

  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
  • Drove sales of oil and service products by applying proactive nature, knowledge of customer preferences and active listening skills.

  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Used POS register system to ring up customer purchases, process payments and issue receipts.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
  • Escorted customers to products and pointed out complementary items to boost store sales.
Christiana Care Health System | Camden , DEBilling Representative04/2009 - 03/2012
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Established, enforced and optimized billing procedures to streamline operations and minimize aging balances.

  • Reviewed and analyzed contracts to resolve billing issues with vendors and carriers.


  • Reviewed legal claims for accuracy and issues.

  • Facilitated payment of invoices due by sending bill reminders and contacting clients.
  • Reconciled codes against services rendered.
  • Evaluated accounts for payment compliance and contacted customers.
  • Assessed and resolved variances in accounts, databases and bills.

  • Worked with outside parties to obtain payments and solve problems.
Springs Window Fashions | New Orleans , LACustomer Service Representative06/2006 - 07/2009
  • Set up and activated customer accounts.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Made outbound calls to obtain account information.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Worked with department managers to develop customer service improvement initiatives.
  • Trained new employees on procedures and policies to maximize team performance.
  • Answered 60+ inbound calls per day and directed to individuals or departments.
  • Answered customer questions and addressed concerns, resulting in 30% reduction in complaint calls.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Recommended improvements to products and services to mitigate complaints.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
  • Interviewed customers regarding billing and circulation issues and reported feedback to management team.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Reviewed account and service histories to identify trends and issues.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Exceeded company productivity standards on consistent basis.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Relayed productive customer feedback to marketing teams.
  • Assessed customer account information to determine current issues and potential solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
Education and Training
International Correspondence School | City, StateHigh School Diploma06/1995
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

84Good
Resume Strength
  • Completeness
  • Formatting
  • Strong summary

Resume Overview

School Attended

  • International Correspondence School

Job Titles Held:

  • Sales Associate Team Leader
  • Automotive Sales Consultant
  • Billing Representative
  • Customer Service Representative

Degrees

  • High School Diploma

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