Sales Associate Team Leader Resume Example Gpm Investments

SALES ASSOCIATE TEAM LEADER

Summary

Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance.

Skills

Merchandising knowledge
Cash handling accuracy

Dispute mediation
Relationship selling

Experience

Gpm Investments | Michigan Center , MISales Associate Team Leader06/2017 - 04/2020

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Negotiated and closed deals with minimal oversight.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Coordinated activities with other departments to ensure quality customer service.
Sold various products by explaining unique features and educating customers on proper application.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Worked with fellow sales team members to achieve group targets.
Helped average of 40 customers per day by responding to inquiries and locating products.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Built and maintained relationships with peers and upper management to drive team success.
Acted as point of contact for internal and external customers across departments.
Acted as initial contact in addressing customer concerns.
Prepared cash deposits up to $5000 with zero discrepancies.
Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
Met merchandise processing standards and maintained organized and accessible work area.

Russ Darrow Group | Sheboygan , WIAutomotive Sales Consultant06/2012 - 03/2017

Increased after-market sales by 20% by persuasively presenting additional products which enhanced vehicle and ownership experience.
Tracked updates to vehicles, changing markets and customer purchasing trends.
Maintained garage safety protocols to meet regulatory and company expectations.
Kept detailed records of repairs, labor involved and parts used.
Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
Managed sales negotiations and financing options.
Trained and developed sales team members to maximize revenue.
Adhered to standards of quality and service and industry regulations.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Communicated with customers about tires and battery offerings, including policies, restrictions and refund policies.
Recommended merchandise to customers based on needs and preferences.
Educated customers on product and service offerings.
Organized store by returning all merchandise to its proper place and restocked displays.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
Drove sales of oil and service products by applying proactive nature, knowledge of customer preferences and active listening skills.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Used POS register system to ring up customer purchases, process payments and issue receipts.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
Escorted customers to products and pointed out complementary items to boost store sales.

Christiana Care Health System | Camden , DEBilling Representative04/2009 - 03/2012

Processed and sent invoices, adjustments and credit memos to customers.
Established, enforced and optimized billing procedures to streamline operations and minimize aging balances.
Reviewed and analyzed contracts to resolve billing issues with vendors and carriers.
Reviewed legal claims for accuracy and issues.
Facilitated payment of invoices due by sending bill reminders and contacting clients.
Reconciled codes against services rendered.
Evaluated accounts for payment compliance and contacted customers.
Assessed and resolved variances in accounts, databases and bills.
Worked with outside parties to obtain payments and solve problems.

Springs Window Fashions | New Orleans , LACustomer Service Representative06/2006 - 07/2009

Set up and activated customer accounts.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assessed customer needs and upsold products and services to maximize sales.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Educated customers on special pricing opportunities and company offerings.
Made outbound calls to obtain account information.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Worked with department managers to develop customer service improvement initiatives.
Trained new employees on procedures and policies to maximize team performance.
Answered 60+ inbound calls per day and directed to individuals or departments.
Answered customer questions and addressed concerns, resulting in 30% reduction in complaint calls.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Recommended improvements to products and services to mitigate complaints.
Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
Interviewed customers regarding billing and circulation issues and reported feedback to management team.
Documented conversations with customers to track requests, problems and solutions.
Assisted customers in making payments on accounts and setting up payment plans.
Supported operational improvements and resolution of problems to deliver top-notch customer service.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Upheld strict quality control policies and procedures during customer interactions.
Delivered service and support to each customer, paving way for future business opportunities.
Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Reviewed account and service histories to identify trends and issues.
Remained constantly aware of customer activity to ensure safe and secure shopping environment.
Exceeded company productivity standards on consistent basis.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Relayed productive customer feedback to marketing teams.
Assessed customer account information to determine current issues and potential solutions.
Consulted with customers to determine best methods to resolve service and billing issues.

Education and Training

International Correspondence School | City, StateHigh School Diploma06/1995

Resume Overview

School Attended

International Correspondence School

Job Titles Held:

Sales Associate Team Leader
Automotive Sales Consultant
Billing Representative
Customer Service Representative

Degrees

High School Diploma

Sales Associate Team Leader Resume Example

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