Sales Associate Team Leader Resume Example
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SALES ASSOCIATE TEAM LEADER
Summary
Confident Sales Supervisor displaying enthusiasm and commitment to leading by example. Highly effective at delivering positive and constructive feedback in fast-paced business settings.
Skills
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Experience
Sales Associate Team Leader / Gpm Investments - Manistee , MI01/2019 - Current
- Trained team members to carry out department tasks.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Sales planning, development and account management for territory.
- Assessed, optimized and elevated operations to target current and expected demands.
- Reviewed customer complaints to determine appropriate methods for resolution.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Strengthened product branding initiatives and coordinated effective marketing campaigns.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
- Assisted by listening in on customer calls and suggesting techniques to close sales.
- Motivated sales professionals by delivering positive reinforcement and constructive feedback.
Desk Clerk / Department Of Defense - Troy , AL05/2019 - 10/2019
- Managed customer complaints and rectified issues to complete satisfaction.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
- Planned customized itineraries for guests, including [Type] lodging and [Type] activity, resulting in promotion of local tourism and entertainment industries.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Promoted engagement in reaching sales targets within environment with detailed, high-level accuracy.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
Seasonal Sales Associate / Alex And Ani - Miami , FL10/2018 - 01/2019
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas .
- Help customers per day by responding to inquiries and locating products.
- Surpassed daily sales goals by cross-selling and promoting additional products.
- Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
- Offered product and service consultations and employed upselling techniques.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Sold various products by explaining unique features and educating customers on proper application.
- Stayed on top of changes in company offerings and policies by staying in frequent contact with service, inventory management and technical personnel.
Shift Leader / Culvers Restaurant - Bemidji , MN05/2018 - 10/2018
- Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
- Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
- Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
- Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
- Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Maintained visually appealing and effective displays through use of lighting and signage.
- Positioned skilled staff in key areas throughout shift to optimIze department productivity.
Education and Training
American Job Center - City, State06/2020GED
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Resume Overview
School Attended
- American Job Center
Job Titles Held:
- Sales Associate Team Leader
- Desk Clerk
- Seasonal Sales Associate
- Shift Leader
Degrees
- American Job Center -
City,
State
06/2020 GED
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