sales associate team leader resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

  • Returns and Exchanges
  • Store Opening and Closing
  • Customer Service
  • Excellent People Skills
  • Time Management
  • Verbal and Written Communication
  • Retail Store Operations
  • Documentation and Recordkeeping
  • Conflict Resolution
  • Inventory Tracking
  • Adaptable and Flexible
  • Excellent Written and Verbal Communication
  • Sales Training
  • Cash Register Operation
  • Meeting Deadlines
  • Policy and Procedure Adherence
  • Multitasking Strengths
  • Cash Handling Accuracy
Work History
Sales Associate Team Leader, 10/2021 to Current
Gpm Investments, , Silver City, NM
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Quoted prices, credit terms and other bid specifications.
  • Informed customers of promotions to increase sales productivity and volume.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
Haul Truck Operator, 04/2018 to 10/2021
Kinross Gold, , Morenci, AZ
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Maneuvered trucks to correct locations for material drops, working with large equipment operators to correctly position loads for best distribution.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Remained alert and prepared to protect crew against danger.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Operated with safety and skill to avoid accidents and delays.
Bank Teller, 07/2015 to 04/2018
Washington Federal, , Silver City, NM
  • Educated customers on use of banking website and mobile apps.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Turned in excess cash to maintain drawer security.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Sold and cross-sold bank products to new and existing customers.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Assisted with training of new tellers on policies and procedures.
Overnight Cashier, 01/2010 to 06/2015
Nouria Energy, , Tucson, AZ
  • Worked with floor team and managers to meet wide range of customer needs.
  • Checked personal identifications during alcohol and tobacco sales.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Lifted up to 50 pounds at once and used forklift to move heavier loads.
  • Performed cash, card and check transactions to complete customer purchases.
  • Delivered expert, friendly service to serve every customer need.
  • Operated cash register to record transactions accurately and efficiently.
  • Processed refunds and exchanges in accordance with company policy.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Learned duties for various positions and provided backup at key times.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Pushed out large amounts of new stock during slower overnight hours.
GED : , Expected in 11/2015 to Western New Mexico University - Silver City, NM

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Resume Overview

School Attended

  • Western New Mexico University

Job Titles Held:

  • Sales Associate Team Leader
  • Haul Truck Operator
  • Bank Teller
  • Overnight Cashier


  • GED

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